Windows 8 and 8.1 Forums

Random bad_pool_caller

  1. #1


    Posts : 30
    Win 8.1

    Random bad_pool_caller


    I randomly receive the BSOD along with the bad_pool_caller error on my HP laptop. It doesnot happen often, but its annoying when it does. The MS site states that it is caused by 3rd party anti virus programs and if I have one, to uninstall it by using the proper removal tools. Please advise. Thanks!

      My System SpecsSystem Spec

  2. #2


    Posts : 22,581
    64-bit Windows 10


    Hello jipr,

    Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by afterwards to further help.
      My System SpecsSystem Spec

  3. #3


    Posts : 30
    Win 8.1


    Thanks for the reply. I see that the first step is: "1. If you have not already, then please follow this using step 6 there first: Dump Files - Configure Windows to Create on BSOD". To confirm I should go to this url link and follow the instructions in step 6; "6. To have Windows Create a Small memory dump (Minidump) File on BSOD"? This is confusing because it seems to be directing to me to a step midway through. Please advise.
      My System SpecsSystem Spec

  4. #4


    Posts : 660
    windows 8.1


    I would first download the diagnostic tool and run it. (it can take up to 15 minutes )
    IF it does not include the dumpfiles then you must do step 6 to create a small memory dump.
    And run the diagnostic again when you have another BSOD.
      My System SpecsSystem Spec

  5. #5


    Posts : 30
    Win 8.1


    To confirm, I should run the SF Diagnostic Tool found here: Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec

  6. #6


    Posts : 660
    windows 8.1


    Quote Originally Posted by jipr1217 View Post
    To confirm, I should run the SF Diagnostic Tool found here: Blue Screen of Death (BSOD) Posting Instructions
    Yes, use option one and use grab all.
    Hopefully the dumpfile while be grabed also.
    If not see 2 post above.
      My System SpecsSystem Spec

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