Windows 8 and 8.1 Forums


Multiple BSOD Errors, Unexplained Application Crashing

  1. #1


    Posts : 4
    Windows 8.1 Pro

    Multiple BSOD Errors, Unexplained Application Crashing


    Hello,

    About an hour ago I was playing Dota 2 (a game application via Steam) when it crashed. There was no error report or explanation, it just crashed to the desktop. Upon restarting it, after a few moments it again crashed.

    I attempted to restart my computer and got stuck at an American Megatrend BIOS screen talking about a CPU failure. Going into BIOS I shut off the CPU Fan monitors and was able to successfully restart the computer.

    After a few moments I got a BSOD error, Watchdog_Clock. I restarted and again after a few moments got an IRQL BSOD error.

    I downloaded an application called SlimCleaner and this seemed to resolve the BSOD errors, but the Dota 2 crashing without explanation is still occurring despite verifying the cache, and then deleting re-downloading and re-installing all together.

    Attached are the dump files. Thanks for any help provided!

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sorry for the delay in responding.
    I'm late for work and will look at your reports later on.

    I'd suggest starting with these free diagnostics: Hardware Diagnostics
    And, as a hunch, check to make sure that the cooling for your CPU is working OK (fan running, no hairballs in the cooler, cooler makes good contact w/CPU, and that there's thermal compound between the CPU and the cooler, etc).
      My System SpecsSystem Spec

  3. #3


    Posts : 5,139
    Win8.1Pro - Finally!!!


    No memory dumps in the uploaded reports, and the reports are incomplete.
    Please rerun the data collection app and let it run for at least 15 minutes (or until the app itself says that it's done).

    Problems with this device:
    BCM20702A0 USB\VID_0B05&PID_17B5\94DBC9E34830 The drivers for this device are not installed.
    This looks to be your Broadcom Bluetooth module. Please download and install the latest, Win8.1 compatible driver/software for this device

    There's no much more in the way of reports (that are missing) as I get most of my info from the MSINFO32 report.
    But there are no memory dumps, and that's needed to diagnose the BSOD's.

    Check in C:\Windows\Minidump to see if there are any memory dumps there. If so, zip them up and upload them with your next post (you may have to copy them to your Desktop in order to zip them up).

    If there are none there, then let's have a look at this stuff:
    If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. Then post the link to it in your topic so that we can download it.

    Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp. Zip up any that you find and upload them with your next post.

    Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDumpMore info on dump file options here: Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2
      My System SpecsSystem Spec

  4. #4


    Posts : 4
    Windows 8.1 Pro


    Will do. Sorry for the incomplete reports. I thought I followed all directions like in the post I referenced.

    Thanks for your time and no worries about the late response. It's going to take me a bit of time to collect the data.
      My System SpecsSystem Spec

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