Multiple BSOD Errors, Unexplained Application Crashing

Comrad

New Member
Messages
4
Hello,

About an hour ago I was playing Dota 2 (a game application via Steam) when it crashed. There was no error report or explanation, it just crashed to the desktop. Upon restarting it, after a few moments it again crashed.

I attempted to restart my computer and got stuck at an American Megatrend BIOS screen talking about a CPU failure. Going into BIOS I shut off the CPU Fan monitors and was able to successfully restart the computer.

After a few moments I got a BSOD error, Watchdog_Clock. I restarted and again after a few moments got an IRQL BSOD error.

I downloaded an application called SlimCleaner and this seemed to resolve the BSOD errors, but the Dota 2 crashing without explanation is still occurring despite verifying the cache, and then deleting re-downloading and re-installing all together.

Attached are the dump files. Thanks for any help provided!
 

My Computer

System One

  • OS
    Windows 8.1 Pro
Sorry for the delay in responding.
I'm late for work and will look at your reports later on.

I'd suggest starting with these free diagnostics: Hardware Diagnostics
And, as a hunch, check to make sure that the cooling for your CPU is working OK (fan running, no hairballs in the cooler, cooler makes good contact w/CPU, and that there's thermal compound between the CPU and the cooler, etc).
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
No memory dumps in the uploaded reports, and the reports are incomplete.
Please rerun the data collection app and let it run for at least 15 minutes (or until the app itself says that it's done).

Problems with this device:
BCM20702A0 USB\VID_0B05&PID_17B5\94DBC9E34830 The drivers for this device are not installed.
This looks to be your Broadcom Bluetooth module. Please download and install the latest, Win8.1 compatible driver/software for this device

There's no much more in the way of reports (that are missing) as I get most of my info from the MSINFO32 report.
But there are no memory dumps, and that's needed to diagnose the BSOD's.

Check in C:\Windows\Minidump to see if there are any memory dumps there. If so, zip them up and upload them with your next post (you may have to copy them to your Desktop in order to zip them up).

If there are none there, then let's have a look at this stuff:
If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. Then post the link to it in your topic so that we can download it.

Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp. Zip up any that you find and upload them with your next post.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDumpMore info on dump file options here: Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Will do. Sorry for the incomplete reports. I thought I followed all directions like in the post I referenced.

Thanks for your time and no worries about the late response. It's going to take me a bit of time to collect the data.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
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