Windows 8 and 8.1 Forums


EXPLORER.EXE crashes constantly in SHELL32.DLL

  1. #11


    Posts : 10
    Windows 8.1 64 bit


    SFC /SCANNOW completes with no errors.

    DISM CheckHealth and ScanHealth complete with no errors.

    ShellExView is showing all extensions, including 32 bit ones.

    ShellExView reports a description of "Microsoft Property System" for propsys.dll, and a product name of "Windows Search", all of which are from company "Microsoft Corporation." There are three entries for propsys.dll:


    • Office Document Property Handler
    • OLE DocFile Property Handler
    • Packed Property Storage Object


    I am absolutely certain that Microsoft Office is not installed on this computer, either by me or as a pre-installation.

    Since posting the dump in this forum, I have installed all available Microsoft updates for Windows. I never install third party drivers if offered through Windows Update.

    Not sure what you mean by the smileys unless you're referring to the dump information I posted. That was caused by how I did the posting itself.

      My System SpecsSystem Spec

  2. #12


    Posts : 10
    Windows 8.1 64 bit


    I took this a step further, and disabled all three instances of propsys.dll with ShellExView. Unfortunately, that did not help. There is another extension associated with Windows Search: mssvp.dll. I tried disabling that, too, without any effect. Sigh.
      My System SpecsSystem Spec

  3. #13


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The "smiley" stuff came from this line in the stack text:
    00000000`194fd700 : shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::smileyvery-happy:etails::smileyvery-happy:efaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+0x95b3d
    Another tool to try (I have never used it) might be Application Verifier
    It's described here: Two Minute Drill: Application Verifier - Ask the Performance Team - Site Home - TechNet Blogs

    At this point my method of testing would suggest a reinstall of Windows
    But as this is a fresh install, I wonder how valuable it may be.
    It depends on what you've installed in addition to the basic "clean" Windows installation.
    Here's a link to my opinion of what a "clean" install is: Canned Speeches

    Looking at the memory dump with my BSOD tools, I find several references to this in the raw stack text: C:\Program Files\Dolby Digital Plus\ko-KR\de
    Can you uninstall it to see if that helps? FYI - this is just a guess on my part.

    Then I ran your dump file on my own (without my tools), using the BSOD commands that I'm used to - and found these 2 non-Windows dll's:

    DeskBand64.dll
    ocdeskband_0.dll

    They belong to SimpleTap Deskband - this is most likely an installed Lenovo program.
    See if uninstalling it helps
      My System SpecsSystem Spec

  4. #14


    Posts : 10
    Windows 8.1 64 bit


    As I said before, the smileys are just because I didn't the "Disable smilies in text" option on this board when pasting in my text.

    I have restored the system back to its factory image multiple times.

    I have uninstalled Dolby Digital Audio and every other piece of third party software.

    I have tried Safe Mode.

    I do appreciate your suggestions.
      My System SpecsSystem Spec

  5. #15


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Does the system immediately start explorer crashes after you reset/restore it?

    Have you tried other media (to rule out a corruption in the restore media that you're using)?
    I'd test with a generic Win8 disk - then if it works OK, I'd contact Lenovo and ask for another Lenovo restore disk.

    As this is a brand new computer, another option would be to exchange it for another one (if it's still within the return period).
      My System SpecsSystem Spec

  6. #16


    Posts : 10
    Windows 8.1 64 bit


    I can reproduce the EXPLORER.EXE crash immediately upon restoring the system back to factory settings.

    A user in the Lenovo Community has reproduced the problem, and agrees with my assessment that this is a Windows 8.1 bug, not something unique to the particular system or a piece of Lenovo software.

    I am going to return the machine for a refund. Thank you for your thoughtful advice.
      My System SpecsSystem Spec

  7. #17


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Could you provide a link to the post where they've reproduced it?
      My System SpecsSystem Spec

  8. #18


    Posts : 10
    Windows 8.1 64 bit


    Of course. Here it is in the Lenovo Community forums:

    EXPLORER.EXE crashing in SHELL32.DLL - Lenovo Community
      My System SpecsSystem Spec

  9. #19


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Thanks! I'll give it a try as I get time.
    Good luck!

    BTW - another idea is to post another explorer dump file (after you've removed the DLNA entry and the other suggestions).
    That way the questionable stuff won't show up - and my reveal something additional

    In the BSOD community we'll sometimes see many many non-specific errors, with just one error that points to a significant problem. I'm hoping the same is true for user level crashes.
      My System SpecsSystem Spec

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