Windows 8 and 8.1 Forums


2 Kernel Security Check Failure & 1 DPC Watchdog Violation

  1. #1


    Posts : 11
    64-bit Windows 8.1

    2 Kernel Security Check Failure & 1 DPC Watchdog Violation


    Within the last 24 hours I received 2 Kernel Security Check Failures and 1 DPC Watchdog Violation. As best I can tell, the first Kernel error was while I was installing Dropbox. I received it again when I was trying to remove the SF Diagnostic Tool from my machine. I received the Watchdog Violation while restarting Reimage software. The following output from the SF Diagnostic Tool is from *after* these 3 errors and is also after Reimage finally finished fixing all it found and came up clean on a rerun.

    Attachment 40902

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

    How did you "fix" it with the reimage?
    If it's a new installation, the results of the memory dump analysis may not be significant.
    Also, the uploaded reports are incomplete. Please rerun the data collection app and let it run for at least 15 minutes (or until the app itself says that it's done).

    The system looks well maintained, with most drivers being up to date (more so than I normally see).
    If the BSOD's continue, I'd suggest running Driver Verifier according to these instructions: Driver Verifier Settings

    The memory dumps don't point to anything specific, but are (IMO) suggestive of a misbehaving driver (one writing bad info to memory spaces that it doesn't own). Raw stack traces seem to suggest USB or network issues - but that's an awful lot for just a suspicion that I have.


    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Fri Apr  4 13:10:14.712 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\040414-34468-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:12:15.500
    Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    BugCheck 133, {0, 501, 500, 0}
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
    Arguments: 
    Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
        component can usually be identified with a stack trace.
    Arg2: 0000000000000501, The DPC time count (in ticks).
    Arg3: 0000000000000500, The DPC time allotment (in ticks).
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x133
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: ZEROED_STACK
    CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  6.60
      BIOS Release Date             01/14/2013
      Manufacturer                  TOSHIBA
      Product Name                  Satellite L855
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Apr  4 10:29:41.174 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\040414-40578-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 2:53:46.965
    Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
    BugCheck 139, {3, ffffd000208786d0, ffffd00020878628, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffffd000208786d0, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffffd00020878628, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
    CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  6.60
      BIOS Release Date             01/14/2013
      Manufacturer                  TOSHIBA
      Product Name                  Satellite L855
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Apr  3 18:32:18.650 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\040314-73375-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:12 days 21:58:27.641
    Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
    BugCheck 139, {3, ffffd000201aa6d0, ffffd000201aa628, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffffd000201aa6d0, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffffd000201aa628, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
    CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  6.60
      BIOS Release Date             01/14/2013
      Manufacturer                  TOSHIBA
      Product Name                  Satellite L855
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Fri Apr  4 13:10:14.712 2014 (UTC - 4:00)**************************
    RtsUVStor.sys               Fri Jun 15 01:43:06 2012 (4FDACB6A)
    tos_sps64.sys               Sun Jun 17 21:21:30 2012 (4FDE829A)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    FwLnk.sys                   Tue Jul 10 04:35:43 2012 (4FFBE95F)
    TVALZFL.sys                 Sat Jul 21 18:29:07 2012 (500B2D33)
    TVALZ_O.SYS                 Wed Jul 25 19:23:25 2012 (50107FED)
    dump_iaStorA.sys            Tue Jul 31 14:21:21 2012 (50182221)
    iaStorA.sys                 Tue Jul 31 14:21:21 2012 (50182221)
    Thotkey.sys                 Tue Jul 31 15:22:26 2012 (50183072)
    THAccel.sys                 Wed Aug  8 23:44:38 2012 (50233226)
    SynTP.sys                   Thu Aug 16 16:09:43 2012 (502D5387)
    Smb_driver_Intel.sys        Thu Aug 16 16:11:24 2012 (502D53EC)
    avgfwd6a.sys                Tue Sep  4 04:31:15 2012 (5045BC53)
    RTKVHD64.sys                Wed Dec  5 06:58:07 2012 (50BF36CF)
    L1C63x64.sys                Sun Mar 31 23:15:17 2013 (5158FBC5)
    avgmfx64.sys                Sun Jun 30 19:28:29 2013 (51D0BF1D)
    rtwlane.sys                 Thu Jul 11 10:20:03 2013 (51DEBF13)
    avgwfpa.sys                 Wed Jul 17 19:45:08 2013 (51E72C84)
    avgldx64.sys                Fri Jul 19 19:33:11 2013 (51E9CCB7)
    avgloga.sys                 Fri Jul 19 19:33:16 2013 (51E9CCBC)
    avgidsha.sys                Fri Jul 19 19:33:32 2013 (51E9CCCC)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    iwdbus.sys                  Thu Sep 26 17:38:04 2013 (5244A93C)
    igdkmd64.sys                Tue Oct  1 13:06:57 2013 (524B0131)
    avgrkx64.sys                Tue Oct 22 18:47:06 2013 (5267006A)
    avgidsdrivera.sys           Sun Nov 24 19:32:07 2013 (52929A87)
    avgtpx64.sys                Tue Jan 14 09:48:00 2014 (52D54E20)
    
    http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
    http://www.carrona.org/drivers/driver.php?id=tos_sps64.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=FwLnk.sys
    http://www.carrona.org/drivers/driver.php?id=TVALZFL.sys
    http://www.carrona.org/drivers/driver.php?id=TVALZ_O.SYS
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=Thotkey.sys
    http://www.carrona.org/drivers/driver.php?id=THAccel.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=avgfwd6a.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
    http://www.carrona.org/drivers/driver.php?id=rtwlane.sys
    http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys
    http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgloga.sys
    http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
    http://www.carrona.org/drivers/driver.php?id=avgtpx64.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 11
    64-bit Windows 8.1


    No worries about the delay!

    Regarding the 'fix' I did with the Reimage software, I just allowed the software to run, fix what it found, and rerun. The last run I did (a few days ago) came up clean so I moved on to other possible solutions to my Kernel Security Check Failure issue.

    I just reran the SF Diagnostic Tool (as Administrator with my anti-virus and firewall shut off) and it ran **very** quickly. The zip file of this output is attached but I fear it is again going to be incomplete. I do not know how to make it run for 15 minutes ... Please advise.

    Attachment 41046

    I have received the Kernel Security Check Failure many times since I first posted about it. On my own, I started updating drivers as well since I first posted here about my issue. I will now resume with driver updates using the Driver Verifier you recommend.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Which reimage software are you using? Please provide a link so we can be sure we're talking about the same thing.

    When you ran the tool again, all it collected was minidumps (but there were 10, the last time there were 3).
    As for the other info, here's what I'll need:
    MSINFO32:
    Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
    Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
    Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

    If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.

    systeminfo:
    Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.

    Elevated Command Prompt:
    Win7/Vista: Click on the Start button and type "cmd" (without the quotes). At the top of the search box you'll see cmd.exe appear. Right click on it and select "Run as administrator".
    Win8: Press the Win key and the X key at the same time. When the Power User menu pops up in the lower left corner of the screen, press the A key.
    Driver Verifier will cause BSOD's - and we'll want to collect the Minidumps from them in order to see what it points at.
    You may also want to start with these free diagsnostics (start with the malware scans as malware can cause the Kernel Security Check Failure error message.

    Just a hunch on my part - but try removing AVG.
    Also remove MalwareBytes and ensure that you turn on Windows Defender and the Windows Firewall.
    Feel free to revert ack to AVG if this doesn't help.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Apr  7 06:20:14.475 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\040714-33703-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:48:16.265
    Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
    BugCheck 139, {3, ffffd000208aa6d0, ffffd000208aa628, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffffd000208aa6d0, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffffd000208aa628, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
    CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  6.60
      BIOS Release Date             01/14/2013
      Manufacturer                  TOSHIBA
      Product Name                  Satellite L855
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Apr  7 05:03:52.439 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\040714-36390-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:02:56.229
    Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
    BugCheck 139, {3, ffffd000204b16d0, ffffd000204b1628, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffffd000204b16d0, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffffd000204b1628, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
    CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  6.60
      BIOS Release Date             01/14/2013
      Manufacturer                  TOSHIBA
      Product Name                  Satellite L855
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Apr  7 04:56:10.408 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\040714-45859-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:05:09.197
    Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
    BugCheck 139, {3, ffffd000201ff6d0, ffffd000201ff628, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffffd000201ff6d0, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffffd000201ff628, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
    CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  6.60
      BIOS Release Date             01/14/2013
      Manufacturer                  TOSHIBA
      Product Name                  Satellite L855
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Apr  7 04:46:40.471 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\040714-79093-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 15:34:42.258
    Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
    BugCheck 139, {3, ffffd000203fe6d0, ffffd000203fe628, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffffd000203fe6d0, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffffd000203fe628, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
    CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  6.60
      BIOS Release Date             01/14/2013
      Manufacturer                  TOSHIBA
      Product Name                  Satellite L855
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Apr  6 13:11:37.800 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\040614-45062-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 1:26:36.585
    Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
    BugCheck 139, {3, ffffd000208786d0, ffffd00020878628, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffffd000208786d0, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffffd00020878628, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
    CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  6.60
      BIOS Release Date             01/14/2013
      Manufacturer                  TOSHIBA
      Product Name                  Satellite L855
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Apr  6 11:44:39.966 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\040614-48828-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:1 days 19:22:04.752
    Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
    BugCheck 139, {3, ffffd000208aa6d0, ffffd000208aa628, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffffd000208aa6d0, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffffd000208aa628, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
    CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  6.60
      BIOS Release Date             01/14/2013
      Manufacturer                  TOSHIBA
      Product Name                  Satellite L855
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Apr  7 06:20:14.475 2014 (UTC - 4:00)**************************
    tos_sps64.sys          Sun Jun 17 21:21:30 2012 (4FDE829A)
    IntcDAud.sys           Tue Jun 19 10:40:51 2012 (4FE08F73)
    FwLnk.sys              Tue Jul 10 04:35:43 2012 (4FFBE95F)
    TVALZFL.sys            Sat Jul 21 18:29:07 2012 (500B2D33)
    TVALZ_O.SYS            Wed Jul 25 19:23:25 2012 (50107FED)
    iaStorA.sys            Tue Jul 31 14:21:21 2012 (50182221)
    dump_iaStorA.sys       Tue Jul 31 14:21:21 2012 (50182221)
    Thotkey.sys            Tue Jul 31 15:22:26 2012 (50183072)
    THAccel.sys            Wed Aug  8 23:44:38 2012 (50233226)
    SynTP.sys              Thu Aug 16 16:09:43 2012 (502D5387)
    Smb_driver_Intel.sys   Thu Aug 16 16:11:24 2012 (502D53EC)
    avgfwd6a.sys           Tue Sep  4 04:31:15 2012 (5045BC53)
    RtsUVStor.sys          Tue Jan 15 04:33:44 2013 (50F52278)
    npf.sys                Thu Feb 28 20:31:24 2013 (513004EC)
    L1C63x64.sys           Sun Mar 31 23:15:17 2013 (5158FBC5)
    TeeDriverx64.sys       Tue Apr 23 13:36:39 2013 (5176C6A7)
    avgmfx64.sys           Sun Jun 30 19:28:29 2013 (51D0BF1D)
    avgwfpa.sys            Wed Jul 17 19:45:08 2013 (51E72C84)
    avgldx64.sys           Fri Jul 19 19:33:11 2013 (51E9CCB7)
    avgloga.sys            Fri Jul 19 19:33:16 2013 (51E9CCBC)
    avgidsha.sys           Fri Jul 19 19:33:32 2013 (51E9CCCC)
    intelppm.sys           Thu Aug 22 04:46:35 2013 (5215CFEB)
    iwdbus.sys             Thu Sep 26 17:38:04 2013 (5244A93C)
    igdkmd64.sys           Tue Oct  1 13:06:57 2013 (524B0131)
    avgrkx64.sys           Tue Oct 22 18:47:06 2013 (5267006A)
    mbam.sys               Wed Oct 30 12:11:45 2013 (52712FC1)
    avgidsdrivera.sys      Sun Nov 24 19:32:07 2013 (52929A87)
    avgtpx64.sys           Tue Jan 14 09:48:00 2014 (52D54E20)
    mwac.sys               Tue Mar  4 10:45:58 2014 (5315F536)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Apr  7 04:46:40.471 2014 (UTC - 4:00)**************************
    RTKVHD64.sys           Wed Dec  5 06:58:07 2012 (50BF36CF)
    rtwlane.sys            Thu Jul 11 10:20:03 2013 (51DEBF13)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Apr  6 13:11:37.800 2014 (UTC - 4:00)**************************
    RtsUVStor.sys          Fri Jun 15 01:43:06 2012 (4FDACB6A)
    HECIx64.sys            Mon Jul  2 18:14:58 2012 (4FF21D62)
    MBAMSwissArmy.sys      Thu Feb 20 18:49:10 2014 (53069476)
    
    http://www.carrona.org/drivers/driver.php?id=tos_sps64.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=FwLnk.sys
    http://www.carrona.org/drivers/driver.php?id=TVALZFL.sys
    http://www.carrona.org/drivers/driver.php?id=TVALZ_O.SYS
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=Thotkey.sys
    http://www.carrona.org/drivers/driver.php?id=THAccel.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=avgfwd6a.sys
    http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
    http://www.carrona.org/drivers/driver.php?id=npf.sys
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys
    http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgloga.sys
    http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
    http://www.carrona.org/drivers/driver.php?id=mbam.sys
    http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
    http://www.carrona.org/drivers/driver.php?id=avgtpx64.sys
    mwac.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=rtwlane.sys
    http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
      My System SpecsSystem Spec

  5. #5


    Posts : 11
    64-bit Windows 8.1


    I am using Reimage 1.6.5.5 available from the following link:
    Online Computer Repair | Reimage PC Repair | Windows Repair | Reimageplus.com

    I will gather the other info requested in the morning. I ran out of time today.
      My System SpecsSystem Spec

  6. #6


    Posts : 11
    64-bit Windows 8.1


    Here is the requested MSINFO32 data. Both files are contained in the zip file.
    Attachment 41188

    When trying to gather the systeminfo data, I am receiving 'Access is denied'. I tried your guidance of accessing cmd via the 'WinKey - X' - A key sequence. I also tried by making a new desktop shortcut for the 'cmd' command, renaming it 'Elevated cmd', and editing the Properties to indicate 'Run as Administrator' ... and still, I receive the 'Access is denied' error message. Please advise.

    You lost me a bit with the following:
    Driver Verifier will cause BSOD's - and we'll want to collect the Minidumps from them in order to see what it points at.
    You may also want to start with these free diagsnostics (start with the malware scans as malware can cause the Kernel Security Check Failure error message.

    Just a hunch on my part - but try removing AVG.
    Also remove MalwareBytes and ensure that you turn on Windows Defender and the Windows Firewall.
    Feel free to revert ack to AVG if this doesn't help.
    I will next return to working with Driver Verifier. It sounds as though I should run SF_Diagnostic_Tool after each BSOD and provide those files to you. Do I have that right?

    When you say 'You may also want to start with these free diagnostics' ... what free diagnostics are you referring to? What do I need to do here that I am not already doing?

    Must I remove AVG and MalwareBytes, or may I just disable them? I understand that if I shut off AVG and MalwareBytes I need to simultaneously turn on Windows Defender and Windows Firewall.

    Thanks so much for your time!
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Don't worry about the systeminfo report for now.

    You can either run the SF_Diagnostic tool after each crash, or you can just zip up the ocntents of the C:\Windows\Minidump directory and upload it (you may have to copy it to your Desktop in order to zip it).

    Sorry, I forgot the link for the diagnostics - it's here: Hardware Diagnostics

    Uninstall AVG and MalwareBytes. Drivers/components remain in memory when they're disabled.
      My System SpecsSystem Spec

  8. #8


    Posts : 11
    64-bit Windows 8.1


    I have uninstalled AVG & MalwareBytes. I have turned Windows Firewall on. I am not able to turn Windows Defender back on. I have posted a request for help with WD here: WD Error Code 0x8007139f when trying to turn WD back on in Windows 8.1 - Microsoft Community . Please let me know if I need to remove that ... I wasn't sure whether I should seek help on WD elsewhere or keep all correspondence for my issues here in this forum.

    I do not have any writable CDs or DVDs on hand. I will get those and proceed with the Hardware Diagnostics and with the collection of the Driver Verifier dumps from SF Diagnostic Tool.
      My System SpecsSystem Spec

  9. #9


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The problem with multiple topics is that one might not know what the other is doing.

    As this is a Security problem, and your security isn't working properly - I have to wonder about malware.
    The folks helping you with the Windows Defender issue should suggest free scans to rule out malware.
    If they don't, here's my list of free scans (but it hasn't been updated in a long time): Free Online AntiMalware Resources

    Good luck!
      My System SpecsSystem Spec

  10. #10


    Posts : 11
    64-bit Windows 8.1


    From your list of free scans, I am running them one by one top to bottom and have not found any issues yet. The one for Avast wants to install RegClean Pro. Are you comfortable with that utility? I have seen controversial reviews on it I believe, some even indicating it is a scam that does more harm than good to the registry. I am going to skip it for now as I believe it finds several hundreds of items to supposedly fix but charges $ to fix more than the first 15.
      My System SpecsSystem Spec

Page 1 of 2 12 LastLast
2 Kernel Security Check Failure & 1 DPC Watchdog Violation
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