Windows 8 and 8.1 Forums


BSOD Playing various games WHEA_UNCORRECTABLE_ERROR

  1. #1


    Posts : 6
    Windows 8.1 Pro

    BSOD Playing various games WHEA_UNCORRECTABLE_ERROR


    I just completed a build a few days ago and keep getting the BSOD with WHEA_UNCORRECTABLE_ERROR. Usually this will happen when I have it under load, but it has happened with barely any load at all, so this is confusing me. My setup is;
    ASUS Maximus VI Hero
    Intel i7-4770k (Have had errors with OC and no OC)
    G Skill Sniper 16GB 1866Mhz
    Corsair H100i Liquid Cooler
    EVGA GeForce GTX 780ti SC
    SeaSonic 1000w Platinum (Yes I know overkill...plan on SLI later)
    Samsung 840 EVO 256GB SSD
    WD 1TB HDD
    CoolerMaster Haf X case
    ASUS BD DVD/RW Optical Drive

    I have updated the BIOS and updated all drivers on all of the devices.

    I was getting the BSOD early on during the initial build but as I updated everything it became less frequent. Now it seems to be more under load (Playing Crysis 3) I will work on getting a dump file, but wanted to get this started for visibility and see if anyone knows of a smoking gun.
    Last edited by Ben0175; 04 Apr 2014 at 18:31. Reason: Adding Dump Files

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Ben and welcome to the forums,

    In order to help you out with your issues, DUMP files are required as I don't think that I can even guess an answer to your problem until and unless I get some info from you.

    Follow these instructions and attach back the file
    Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 8.1 Pro


    Thanks blueelvis for the quick response.

    Do I need to install the software and then it will pull the files or do I need to wait until the next BSOD after the Dump software install? If I need to recreate the BSOD, are there any load testing software that I could use to help create the issue and narrow it down? Example: A memory test, CPU test, GPU test, MOBO test, and a PSU test? I'm thinking that if I'm able to run the tests separately and able to create the BSOD on only one of the test that will help pinpoint the issue. If I get multiple BSOD then hopefully it will not be all of them. I just don't know what software is out there for these test.

    Thanks for your help on this and sorry for the noobness.
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Install the tool and let it run. It will collect the previous dump files and the related info of your PC. Furthermore, upload the files which are given by the tool first so that we could analyze it and narrow it down a lot else you would be wasting your time only doing every test as it might be possible because of a driver issue as well.

    Furthermore, in case you are overclocking, please stop and revert back to factory settings and check if the BSOD's are resolved or not.
      My System SpecsSystem Spec

  5. #5


    Posts : 6
    Windows 8.1 Pro


    Added the Dump files to the original post.
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi there BEN!

    I apologize for my late reply as I was busy my whole weekend. I have analyzed all of your DUMP files and the only bugcheck I saw was WHEA_UNCORRECTABLE_ERROR. This kind of bugcheck means that there is a low level problem either Hardware or the system level driver. A dump analysis has been quoted below :-

    7: kd> !analyze -v*******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************


    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe00004d16028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.


    Debugging Details:
    ------------------




    BUGCHECK_STR: 0x124_GenuineIntel


    CUSTOMER_CRASH_COUNT: 1


    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT


    PROCESS_NAME: svchost.exe


    CURRENT_IRQL: f


    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre


    STACK_TEXT:
    ffffd000`208bbd78 fffff802`6ebd3c9f : 00000000`00000124 00000000`00000000 ffffe000`04d16028 00000000`bf800000 : nt!KeBugCheckEx
    ffffd000`208bbd80 fffff802`6e5d4d41 : 00000000`00000001 ffffe000`003b1510 ffffe000`003b1510 ffffe000`04d16028 : hal!HalBugCheckSystem+0xcf
    ffffd000`208bbdc0 fffff802`6ebd412c : 00000000`00000728 00000000`00000007 ffffd000`208bc1b0 00000000`00000000 : nt!WheaReportHwError+0x22d
    ffffd000`208bbe20 fffff802`6ebd4499 : ffffe000`00000010 ffffe000`003b1510 ffffd000`208bbfc8 ffffe000`003b1510 : hal!HalpMcaReportError+0x50
    ffffd000`208bbf70 fffff802`6ebd4384 : ffffe000`003b0ae0 00000000`00000001 00000000`00000007 00000000`00000000 : hal!HalpMceHandlerCore+0xe1
    ffffd000`208bbfc0 fffff802`6ebd45ce : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe4
    ffffd000`208bc000 fffff802`6ebd474f : ffffe000`003b0ae0 ffffd000`208bc230 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce
    ffffd000`208bc030 fffff802`6e5757bb : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    ffffd000`208bc060 fffff802`6e575571 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
    ffffd000`208bc1a0 fffff802`6e44fa09 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x171
    ffffd000`238ac170 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiIdentifyPfn+0x329




    STACK_COMMAND: kb


    FOLLOWUP_NAME: MachineOwner


    MODULE_NAME: GenuineIntel


    IMAGE_NAME: GenuineIntel


    DEBUG_FLR_IMAGE_TIMESTAMP: 0


    IMAGE_VERSION:


    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE


    BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE


    ANALYSIS_SOURCE: KM


    FAILURE_ID_HASH_STRING: km:0x124_genuineintel_processor_cache


    FAILURE_ID_HASH: {4c8f3f5e-1af5-ed8b-df14-d42663b1dfa7}


    Followup: MachineOwner
    ---------


    7: kd> !errrec ffffe00004d16028
    ===============================================================================
    Common Platform Error Record @ ffffe00004d16028
    -------------------------------------------------------------------------------
    Record Id : 01cf4ec20cb726f1
    Severity : Fatal (1)
    Length : 928
    Creator : Microsoft
    Notify Type : Machine Check Exception
    Timestamp : 4/2/2014 23:13:40 (UTC)
    Flags : 0x00000000


    ===============================================================================
    Section 0 : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor @ ffffe00004d160a8
    Section @ ffffe00004d16180
    Offset : 344
    Length : 192
    Flags : 0x00000001 Primary
    Severity : Fatal


    Proc. Type : x86/x64
    Instr. Set : x64
    Error Type : Cache error
    Operation : Generic
    Flags : 0x00
    Level : 0
    CPU Version : 0x00000000000306c3
    Processor ID : 0x0000000000000007


    ===============================================================================
    Section 1 : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor @ ffffe00004d160f0
    Section @ ffffe00004d16240
    Offset : 536
    Length : 128
    Flags : 0x00000000
    Severity : Fatal


    Local APIC Id : 0x0000000000000007
    CPU Id : c3 06 03 00 00 08 10 07 - bf fb da 7f ff fb eb bf
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00


    Proc. Info 0 @ ffffe00004d16240


    ===============================================================================
    Section 2 : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor @ ffffe00004d16138
    Section @ ffffe00004d162c0
    Offset : 664
    Length : 264
    Flags : 0x00000000
    Severity : Fatal


    Error : DCACHEL0_WR_ERR (Proc 7 Bank 1)
    Status : 0xbf80000000000124
    Address : 0x000000040b5b70c0
    Misc. : 0x0000000000000086
    Every DUMP file gave me the same error which means that the L0 Cache is corrupt. This could be caused due to you have done overclocking and that has damaged the CPU or it is a factory defect. I would suggest you to send this proccy for RMA since you have built it just a few days ago.

    Let me know, incase it is still not resolved and I would be glad to help you out.
      My System SpecsSystem Spec

  7. #7


    Posts : 6
    Windows 8.1 Pro


    Thanks you for your help. I already have a new processor on the way.
      My System SpecsSystem Spec

  8. #8


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Once you receive your new proccy, please make sure that you test your system nicely and then please report back incase it is still not solved and I would be happy to help you out

    Also, btw awesome config you have there ^_^
      My System SpecsSystem Spec

  9. #9


    Posts : 6
    Windows 8.1 Pro


    Do you know of some test tools that I can run on the whole system?
      My System SpecsSystem Spec

  10. #10


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    You can try running Prime95 test to stress out the CPU. This can be downloaded by going to this link :- http://www.mersenne.org/freesoft.htm

    Or read this article :- Keep it stable, stupid! How to stress-test your PC hardware | PCWorld

    It covers all stress testing softwares which you require.

    But, I guess first stress test your proccy only.
      My System SpecsSystem Spec

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