Windows 8 and 8.1 Forums


Kernel Error 0x8000000000000002 BSOD Event ID 41, task 63

  1. #31


    Posts : 44
    Windows 8.1 64 Bit


    Then what about the random black screens I got before login. Yesterday I had no problems, I'll keep you posted if I have any. And what about the black screen while windows update? I was also sifting around and I found this "The system has returned from a low power state.

    Sleep Time: ‎2014‎-‎04‎-‎19T00:36:51.010188500Z
    Wake Time: ‎2014‎-‎04‎-‎19T00:37:16.848065500Z


    Wake Source: Device -USB Root Hub" Do you think this can be the source of my problems?

    EDIT: After coming back to use the computer my monitor was stuck on sleep. I went to turn the monitor on and my computer's screen was just black, I couldn't do anything. I had to reset. I'm not sure what the heck is wrong with this thing. I've had more headaches with this things than actually using it perfectly.
    Last edited by Cire3; 19 Apr 2014 at 16:08.

      My System SpecsSystem Spec

  2. #32


    Posts : 44
    Windows 8.1 64 Bit


    Sorry for all the updates, I just think more info might help you, but I've been having some more problems. I Uninstalled the default AMD thing on my pc and installed a new one and Ive been getting some issues. Thing is, I'm not sure how to uninstall it. -_-
      My System SpecsSystem Spec

  3. #33


    Posts : 5,139
    Win8.1Pro - Finally!!!


    As there have been no errors in the Admin event logs that I can see causing problems, I have stopped looking at the Admin event logs.

    The question now is: "Why aren't there any errors showing up even though you still have problems?"
    The most likely explanation is a hardware problem.

    As for the AMD "thing" - what "thing" is it? If it's the AMD Vision Engine Control Center - that's related to your video card. Installing the AMD video driver package will install it/uninstall it. If you're having problems with that, then you have to wonder if that may be a part of the problem?

    I can't recall if I've suggested hardware diagnostics - if not, please try these: Hardware Diagnostics
    As we're seeing video problems, start with the video tests (but complete them all as they all can impact video)
      My System SpecsSystem Spec

  4. #34


    Posts : 44
    Windows 8.1 64 Bit


    Wow, I don't know where to start with those diagnostics. But I think I have some good new, I'll have to see as time goes. I uninstalled the AMD "Thing" Which was the Catalyst. I also disabled AMD fuel and AMD external Events utility. And so far I haven't had any errors. Yet again, I was have to see if this works all in due time. I'll keep you posted. Have a great Easter!


    EDIT: Actually not to long ago I came back to my PC Ready to log in and I was welcomed with that dreadful black screen again. I'm not sure what the heck that's all about. This happened 5 times today. I'm not sure at all Should I take a look at this? AMD Catalyst 14.2 Beta Driver for Windows

    EDIT. Just to be safe, I re-enabled the fuel and External events. I also uninstalled catalyst. I'm not sure if the black screens will return. I guess it's all in time.
    Last edited by Cire3; 20 Apr 2014 at 21:55.
      My System SpecsSystem Spec

  5. #35


    Posts : 44
    Windows 8.1 64 Bit


    So far today my pc has been running pretty well. But I keep getting some ACEEventlogSource information logs on my Event viewer. I I also disabled my IP6V. (due to the Name resolution for the Name Website.com)
      My System SpecsSystem Spec

  6. #36


    Posts : 44
    Windows 8.1 64 Bit


    I think I may have a discovery about the black screen. Whenever I get this black screen ive been mentioning, this comes up on my monitor. I use a DVI and it isn't detecting it. Maybe I have a faulty DVI cable? I'm not sure but that might sound right. Remember you said you couldn't pick up any problems. Maybe my PC is running fine on the black screen but I don't know because I can't see anything. Is there a way that I can conclude that it might be the DVI cable? It seems to only happen every 3 days at the latest. I'm not sure if there's a driver or something I need for my monitor either. I use a HP Pavilion 22bw IPS LED Backlit Monitor. Please help! I think we are getting closer and closer!

    Note: Whenever my screen is black that's the only thing that comes up. I can't open up any of the monitor menus

    What confuses me is that this came up "The previous system shutdown at 6:59:45 PM on ‎4/‎23/‎2014 was unexpected" I wasn't even on the PC
      My System SpecsSystem Spec

  7. #37


    Posts : 5,139
    Win8.1Pro - Finally!!!


    DO NOT worry about the Event Viewer logs unless you're having problems.
    And then only if they are problems that will evidence themselves in the logs.

    For example, a hardware problem with the video may not show up in the Event Viewer logs.
    And we haven't seen any video issues in the Event Viewer logs

    Now that you've been enabling/disabling and installing/uninstalling video components - there are video events in the logs.
    My suggestion is that you uninstall ALL of the ATI video stuff from your system - and then install a freshly downloaded copy of the latest Catalyst Software Suite. Then leave it alone while we troubleshoot.

    And, as the system has shutdown on it's own, the hardware tests are needed. Please run them and we'll see what they show us.

    Finally, the screenshot that you've posted looks like the monitor's built-in display. It's not getting a signal from the DVI - so there's a problem somewhere. The hardware diagnostics will help to diagnose this. Also, you may want to try another monitor with another set of cables to see if that helps.

    Possible problems (hardware):
    - monitor problem
    - cable problem
    - video card problem
      My System SpecsSystem Spec

  8. #38


    Posts : 44
    Windows 8.1 64 Bit


    Sounds good. Sorry about being paronoid about the Event logs. They are overwhelming. As for that Hardware Diagnostics. How do I do it? I think you sent me a link of one on the previous page but I'm not sure where to start at all. As for the re installing Catalyst. I'll do that ASAP.
      My System SpecsSystem Spec

  9. #39


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Go to this link and follow the instructions there: Hardware Diagnostics

    Each of the links has details on how to run that particular test

    Should you have difficulty running the bootable tests - just run the Seagate SeaTools for Windows from within Windows (for your hard drive) - and then run the Prime95 test (it'll test your memory). Run the video tests and the other tests in order to ensure that you've tested as much as we can.
      My System SpecsSystem Spec

  10. #40


    Posts : 44
    Windows 8.1 64 Bit


    Well. I remember tigerdirect was testing my video card with a stress test similar to the one you recommended and they said it ran perfect. As for the Seagate and Prime 95. I'll have to get to that. Also. A new update to AMD Catalyst came out for my PC so I installed it.
      My System SpecsSystem Spec

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Kernel Error 0x8000000000000002 BSOD Event ID 41, task 63
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