Windows 8 and 8.1 Forums


BSOD on Firefox MEMORY_MANAGEMENT

  1. #1


    Posts : 1
    Windows 8.1 64-bit

    BSOD on Firefox MEMORY_MANAGEMENT


    Hey all, I had my PC for almost 4 months now and I've been having some BSOD problems for the past month now, so now I've decided to look for some help before I make any stupid decisions.

    Over a month ago, I've been getting these notifications saying that the "newengine.dll file is missing". I figured it was no big deal so I only ignored it.
    About a few weeks ago, Firefox has been crashing a lot for me while I've been watching my shows and while I've been downloading some shows, so its rather troublesome. The cause, I'm not sure.
    And only 2 weeks ago I've been getting BSOD's with the error MEMORY_MANAGEMENT whenever Firefox crashes a bunch of times, while I'm watching shows, and downloading shows. And just yesterday I had the error CRITICAL_STRUCTURE_CORRUPTION

    I honestly have no idea what's going on with my PC, so I hope someone can help me get this fixed as soon as possible. Thank you!

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Looks like an issue with the Bolid Orion security system.
    Have you verified that the program is compatible with Win8.1?
    I have tried to access the website and it's not opening for me.

    Only 47 Windows Updates installed. Most systems have 56 to 60 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    MSI Afterburner (along with Riva Tuner and EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys). Please un-install it immediately!

    If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

    CorsairLink (especially the 2008 version - which is on your system) is known to cause BSOD's. Please uninstall it immediately.

    At work we start all repairs with a set of diagnostics. Often they find problems that weren't even expected. It's a waste of time to try to fix software on a system that has hardware problems.
    Please try these free diagnostics for starters: Initial Hardware Diagnostics
    Also, please ensure that you have ALL available Windows Updates (it may take several trips to get them all).
    I'm particularly concerned about memory errors - so run MemTest, Prime95, video tests, and CPU stress tests at a minimum.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Apr  1 23:46:35.699 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\040114-22531-01.dmp]
    Windows 8 Kernel Version 9600 MP (6 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 23:20:18.493
    Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    BugCheck 109, {a3a00f58b90ba530, 0, c7744668c2a7540d, 101}
    BugCheck Info: CRITICAL_STRUCTURE_CORRUPTION (109)
    Arguments: 
    Arg1: a3a00f58b90ba530, Reserved
    Arg2: 0000000000000000, Reserved
    Arg3: c7744668c2a7540d, Failure type dependent information
    Arg4: 0000000000000101, Type of corrupted region, can be
        0 : A generic data region
        1 : Modification of a function or .pdata
        2 : A processor IDT
        3 : A processor GDT
        4 : Type 1 process list corruption
        5 : Type 2 process list corruption
        6 : Debug routine modification
        7 : Critical MSR modification
    BUGCHECK_STR:  0x109
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BIT
      BIOS Version                  080015 
      BIOS Release Date             11/01/2013
      Manufacturer                  BIOSTAR Group
      Product Name                  A960D+
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Apr  1 00:13:05.556 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\040114-26656-01.dmp]
    Windows 8 Kernel Version 9600 MP (6 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 19:18:00.350
    Probably caused by :win32k.sys ( win32k!SURFACE::bDeleteSurface+594 )
    BugCheck 1A, {41793, fffff680001866c8, da, d9}
    BugCheck Info: MEMORY_MANAGEMENT (1a)
    Arguments: 
    Arg1: 0000000000041793, The subtype of the bugcheck.
    Arg2: fffff680001866c8
    Arg3: 00000000000000da
    Arg4: 00000000000000d9
    BUGCHECK_STR:  0x1a_41793
    PROCESS_NAME:  firefox.exe
    FAILURE_BUCKET_ID: 0x1a_41793_win32k!SURFACE::bDeleteSurface
      BIOS Version                  080015 
      BIOS Release Date             11/01/2013
      Manufacturer                  BIOSTAR Group
      Product Name                  A960D+
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Mar 31 04:54:18.349 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\033114-22718-01.dmp]
    Windows 8 Kernel Version 9600 MP (6 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 14:13:06.143
    Probably caused by :ntkrnlmp.exe ( nt!CmpDelayCloseWorker+1aa )
    BugCheck 1000007E, {ffffffffc0000005, fffff8024223846e, ffffd00025e8f398, ffffd00025e8eba0}
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8024223846e, The address that the exception occurred at
    Arg3: ffffd00025e8f398, Exception Record Address
    Arg4: ffffd00025e8eba0, Context Record Address
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_nt!CmpDelayCloseWorker
      BIOS Version                  080015 
      BIOS Release Date             11/01/2013
      Manufacturer                  BIOSTAR Group
      Product Name                  A960D+
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Apr  1 23:46:35.699 2014 (UTC - 4:00)**************************
    CorsairLINK_HardwareMonitor.sys   Sat Jul 26 09:29:37 2008 (488B26C1)
    RTKVHD64.sys                      Tue Jul 24 05:42:48 2012 (500E6E18)
    Rt630x64.sys                      Fri May 10 05:59:08 2013 (518CC4EC)
    dump_storahci.sys                 Thu Aug 22 07:40:39 2013 (5215F8B7)
    avgrkx64.sys                      Mon Sep  9 18:42:59 2013 (522E4EF3)
    avgmfx64.sys                      Mon Sep 30 18:49:53 2013 (524A0011)
    avgwfpa.sys                       Mon Oct 21 16:28:13 2013 (52658E5D)
    avgloga.sys                       Thu Oct 31 17:49:41 2013 (5272D075)
    avgldx64.sys                      Thu Oct 31 18:00:14 2013 (5272D2EE)
    avgdiska.sys                      Mon Nov 25 15:47:16 2013 (5293B754)
    avgidsdrivera.sys                 Mon Nov 25 15:47:17 2013 (5293B755)
    avgidsha.sys                      Mon Nov 25 15:47:18 2013 (5293B756)
    nvhda64v.sys                      Thu Nov 28 08:38:09 2013 (52974741)
    nvvad64v.sys                      Fri Dec 27 11:41:28 2013 (52BDADB8)
    nvlddmkm.sys                      Sat Feb  8 10:48:31 2014 (52F651CF)
    
    CorsairLINK_HardwareMonitor.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys
    http://www.carrona.org/drivers/driver.php?id=avgloga.sys
    http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgdiska.sys
    http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
    http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

BSOD on Firefox MEMORY_MANAGEMENT
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