Windows 8 and 8.1 Forums


BSOD after Windows 8.1 update. Can't boot partition.

  1. #1


    Posts : 6
    Windows 8.1

    BSOD after Windows 8.1 update. Can't boot partition.


    After updating my Windows 8.1, I experienced a BSOD and it has yet to go away. I cannot boot into my old Windows 8.1 partition and keep getting the error message: CRITICAL_PROCESS_DIED

    I analysed the crash dump created and it revealed that ntdll.sys was the problem but I have no idea how to fix it. I don't want to lose those files and my hard disk is all cluttered now with the addition of a new partition. Any idea how I can fix this?

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Are you sure that it was ntdll.sys and not ntdll.dll? The difference will be significant.

    There are no memory dumps in this upload. Please zip up and upload them with your next post.
    If this set of reports is from another Windows installation, it may not be significant.

    If that's the case (and you can't boot into the old Windows installation), we'll need the memory dumps from it in order to get started.

    Meanwhile, here's what I found in the reports that were uploaded:

    Only 7 Windows Updates installed. Most systems have 56 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    Does your system work from UEFI? If so, why isn't it being used (and why aren't you using Secure Boot)?

    The System Log file shows problems with a remote connection. I'd suggest starting with these free diagnostics (to include the malware scans): Initial Hardware Diagnostics
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 8.1
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Symbol errors with the NT kernel.
    Have you gotten all Windows Updates yet?

    There are enough signs here that I have to wonder about this installation. Should this be a pirated copy of Windows, please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

    Please provide the MGADiag report according to these instructions (from this post: Product Key Number - Uninstall and Deactivate in Windows - Page 3 - Windows 7 Help Forums ):
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
    .

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    SiSRaid2.sys Wed Sep 24 14:28:20 2008 (48DA86C4)
    SiS RAID Stor Miniport Driver
    http://www.carrona.org/drivers/driver.php?id=SiSRaid2.sys

    sisraid4.sys Wed Oct 1 17:56:04 2008 (48E3F1F4)
    SiS AHCI Stor-Miniport Driver
    http://www.carrona.org/drivers/driver.php?id=sisraid4.sys

    iaStorV.sys Mon Apr 11 14:48:16 2011 (4DA34CF0)
    Intel Matrix Storage Manager driver (base) (now is the Rapid Storage Technology (RST) driver)
    http://www.carrona.org/drivers/driver.php?id=iaStorV.sys

    nvstor.sys Mon Sep 12 19:53:04 2011 (4E6E9B60)
    nVidia Storage Drivers
    http://www.carrona.org/drivers/driver.php?id=nvstor.sys

    nvraid.sys Mon Sep 12 20:01:54 2011 (4E6E9D72)
    nVidia nForce RAID Driver
    http://www.carrona.org/drivers/driver.php?id=nvraid.sys

    Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sun Mar 23 18:30:05.103 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\MEMORY.DMP]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16610.amd64fre.winblue_s14.140201-1007
    System Uptime:0 days 0:00:49.989
    Probably caused by :ntkrnlmp.exe
    BugCheck EF, {ffffe00144c65080, 0, 0, 0}
    BugCheck Info: CRITICAL_PROCESS_DIED (ef)
    Arguments: 
    Arg1: ffffe00144c65080, Process object or thread object
    Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0xEF
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: WRONG_SYMBOLS
    CPUID:        "Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz"
    MaxSpeed:     2500
    CurrentSpeed: 2494
      BIOS Version                  A09
      BIOS Release Date             09/09/2013
      Manufacturer                  Dell Inc.
      Product Name                  Inspiron 3520
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun Mar 23 18:30:05.103 2014 (UTC - 4:00)**************************
    SiSRaid2.sys                Wed Sep 24 14:28:20 2008 (48DA86C4)
    sisraid4.sys                Wed Oct  1 17:56:04 2008 (48E3F1F4)
    iaStorV.sys                 Mon Apr 11 14:48:16 2011 (4DA34CF0)
    nvstor.sys                  Mon Sep 12 19:53:04 2011 (4E6E9B60)
    nvraid.sys                  Mon Sep 12 20:01:54 2011 (4E6E9D72)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    stexstor.sys                Mon Nov 26 19:02:51 2012 (50B4032B)
    amdsbs.sys                  Tue Dec 11 16:21:44 2012 (50C7A3E8)
    Apfiltr.sys                 Wed Dec 19 23:32:58 2012 (50D294FA)
    vstxraid.sys                Mon Jan 21 14:00:28 2013 (50FD904C)
    vsmraid.sys                 Wed Jan 23 15:35:43 2013 (5100499F)
    bxvbda.sys                  Mon Feb  4 14:47:18 2013 (51101046)
    lsi_sas3.sys                Fri Mar 15 19:38:40 2013 (5143B100)
    lsi_sss.sys                 Fri Mar 15 19:39:38 2013 (5143B13A)
    mvumis.sys                  Wed Mar 20 13:14:53 2013 (5149EE8D)
    HpSAMD.sys                  Tue Mar 26 17:36:54 2013 (515214F6)
    lsi_sas.sys                 Thu Mar 28 13:42:34 2013 (5154810A)
    lsi_sas2.sys                Thu Mar 28 13:45:05 2013 (515481A1)
    evbda.sys                   Mon Apr  8 10:30:03 2013 (5162D46B)
    3ware.sys                   Thu Apr 11 18:49:23 2013 (51673DF3)
    megasr.sys                  Mon Jun  3 18:02:39 2013 (51AD127F)
    amdxata.sys                 Mon Jul  8 18:45:00 2013 (51DB40EC)
    amdsata.sys                 Mon Jul  8 18:54:38 2013 (51DB432E)
    arcsas.sys                  Mon Jul  8 20:50:17 2013 (51DB5E49)
    ADP80XX.SYS                 Fri Jul 12 17:47:36 2013 (51E07978)
    megasas.sys                 Tue Jul 23 17:08:29 2013 (51EEF0CD)
    SYMDS64.SYS                 Tue Jul 30 19:29:08 2013 (51F84C44)
    iaStorAV.sys                Wed Jul 31 20:00:49 2013 (51F9A531)
    wininit.exe                 Thu Aug 22 05:58:28 2013 (5215E0C4)
    profapi.dll                 Thu Aug 22 06:05:23 2013 (5215E263)
    RPCRT4.dll                  Thu Aug 22 06:16:46 2013 (5215E50E)
    sechost.dll                 Thu Aug 22 07:38:53 2013 (5215F84D)
    intelide.sys                Thu Aug 22 07:40:03 2013 (5215F893)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    msvcrt.dll                  Thu Aug 22 07:43:00 2013 (5215F944)
    SYMEFA64.SYS                Sat Aug 31 00:02:36 2013 (52216ADC)
    iwdbus.sys                  Thu Sep 26 17:38:04 2013 (5244A93C)
    KERNEL32.DLL                Sat Feb  1 19:13:02 2014 (52ED8D8E)
    Wof.sys                     Sat Feb  1 19:14:15 2014 (52ED8DD7)
    nv_agp.sys                  Sat Feb  1 19:16:37 2014 (52ED8E65)
    agp440.sys                  Sat Feb  1 19:16:38 2014 (52ED8E66)
    ntdll.dll                   Sat Feb  1 19:20:09 2014 (52ED8F39)
    KERNELBASE.dll              Sat Feb  1 19:29:38 2014 (52ED9172)
    
    http://www.carrona.org/drivers/driver.php?id=SiSRaid2.sys
    http://www.carrona.org/drivers/driver.php?id=sisraid4.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorV.sys
    http://www.carrona.org/drivers/driver.php?id=nvstor.sys
    http://www.carrona.org/drivers/driver.php?id=nvraid.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=stexstor.sys
    http://www.carrona.org/drivers/driver.php?id=amdsbs.sys
    http://www.carrona.org/drivers/driver.php?id=Apfiltr.sys
    vstxraid.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=vsmraid.sys
    http://www.carrona.org/drivers/driver.php?id=bxvbda.sys
    lsi_sas3.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    lsi_sss.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    mvumis.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=HpSAMD.sys
    http://www.carrona.org/drivers/driver.php?id=lsi_sas.sys
    http://www.carrona.org/drivers/driver.php?id=lsi_sas2.sys
    http://www.carrona.org/drivers/driver.php?id=evbda.sys
    3ware.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=megasr.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=amdsata.sys
    http://www.carrona.org/drivers/driver.php?id=arcsas.sys
    ADP80XX.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=megasas.sys
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
    iaStorAV.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    wininit.exe - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    profapi.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    RPCRT4.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    sechost.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=intelide.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    msvcrt.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    KERNEL32.DLL - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    Wof.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    nv_agp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=agp440.sys
    ntdll.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    KERNELBASE.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  5. #5


    Posts : 6
    Windows 8.1


    I did not download that specific copy of windows 8.1 from microsoft because i was having problems with their servers but i did legally activate the copy I downloaded using the activation code that was located in my bios (because my original version of windows 8.1 crashed beyond repair). And how would I be able to update/remove the drivers from that partition if I can't get it to boot?
      My System SpecsSystem Spec

  6. #6


    Posts : 6
    Windows 8.1


    I will also get that report to you as soon as possible......I currently don't have my laptop with me.
      My System SpecsSystem Spec

  7. #7


    Posts : 6
    Windows 8.1

    Windows Diagnostic Tool


    It didnt seem to copy to my clipboard so here's a screenshot of it. Ill provide anything else if you need it.
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Are you able to remotely mount the registry hives and edit them?
    While this is very complex work, you can fix any mistakes by making a backup of the registry BEFORE you start working on it.
    Unfortunately, it won't tell you what you did wrong - and reverting to the backup copy of the registry will wipe out ALL the work that you did - not just the mistakes.

    Finally, this is rarely (IME) successful.
    I would strongly suggest that you backup the data files on the Windows partition
    Then mess with the registry as much as you can.
    But be prepared to wipe the hard drive and reinstall Windows "clean"
      My System SpecsSystem Spec

  9. #9


    Posts : 6
    Windows 8.1


    Yes...I am able to remotely mount and edit the hives. What exactly would I be doing in the registry though? Is there anything specifically to delete? I know that unknowingly messing around with the registry can be devastating.
      My System SpecsSystem Spec

  10. #10


    Posts : 5,139
    Win8.1Pro - Finally!!!


    This was in response to your question:
    And how would I be able to update/remove the drivers from that partition if I can't get it to boot?
    Enabling/disabling drivers isn't something that I can describe in a few posts.
    And be aware that even if you are able to disable a certain driver, the system may not be bootable after you do this.
    I do not recommend this method - but if you choose to pursue this, it's gonna take a lot of studying (both about how drivers work/launch, and about how the registry works).

    To find the registry keys that you need to look at, look for common drivers in a functioning copy of Windows.
    Note the registry location that controls them and you'll know where to look when remotely mounting the hives.
    You can also run Autoruns on a working copy of Windows - and it'll show the registry keys for the drivers there also.
      My System SpecsSystem Spec

BSOD after Windows 8.1 update. Can't boot partition.
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