Random BSODs when not plugged into external monitor

dport512

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I've been getting BSODs a few times a day when I'm not plugged into an external monitor. Sometimes I'll get an artifacted screen or just a random restart. I thought it might be an overheating issue so I took apart my computer and cleaned all the dust out. While it helped temperatures a little, it didn't solve any of the restarting problems. The max temperature range has been similar (around 64-67~ degrees C under load) but the min and average has been a little better. (47 and low to mid 50s respectively)

The main filenames that have come up in the BSODs have been
  • ntoskrnl.exe
  • intelppm.sys

Things I've done
  • My problems started on 8, so I did a fresh reinstall of Windows, updated to 8.1 and reinstalled all the newest drivers
  • I kept having problems so I uninstalled the newest processor driver from Intel and used the one that HP suggested. If anything the BSODs have been more frequent.
  • I've done the standard diagnostic tests in the HP PC Hardware Diagnostics (UEFI) tool without any errors although twice after my computer has been having rebooting fits it has frozen up before I even got to the tests.
  • I've done Intel's Processor Diagnosis Tool a few times and have passed everything at load level 8. It says my temperature is 35 degrees C below maximum.

Things I haven't done
  • Memtest for any extended length of time
  • Anything y'all can come up with

I've attached the output the SF Diagnostic Tool is giving me.

Thanks for the help. Any ideas are really appreciated.

edit:
and if it's not a driver issue, I'm hoping it's a memory one. Since the Intel HD 3000 would share system RAM, if the system RAM was faulty that could be a reason why my computer 1) freezes outside of windows on occasion, 2)artifacts w/ a frozen system, 3) BSODs.

I'm not sure why it would change when I plug a monitor in through HDMI though. I don't know if or how the HD3000 would handle an external monitor any differently.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
To start with.

In your dumpfiles bsod were a probably caused by hardware and memory exception.

So testing your memory with memtest Memory Diagnostics would be a good idea.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self build
    CPU
    Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
    Motherboard
    Asrock P55 Pro
    Memory
    DDR3 Team--Elite-1333 8 gb
    Graphics Card(s)
    Sapphire R9 280x
    Sound Card
    Realtek Alc 855
    Monitor(s) Displays
    Acer V233H
    Screen Resolution
    1920 x 1020
    Hard Drives
    Samsung evo 850 SSd
    Seagate ST 320 gb
    Samsung HD 750 gb
    Seagate ST 3000gb
    PSU
    OCZ Stealth 600 watt
    Case
    Antec 300
    Mouse
    Speedlink Ledos and Nexus
Check your RAM. If it shows any errors at all with memtest call up hp and have them overnight a replacement stick. I had the same problem and chased my tail because sometimes memtest would throw an error and sometimes it wouldn't. I guarantee bad RAM, they probably had a bad batch come in from ADATA.
 

My Computer

System One

  • OS
    Windows 8, Kali
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY TouchSmart m6 Sleekbook
    CPU
    i5 4200 u
    Memory
    8gb DDR3 1600
    Graphics Card(s)
    Intel HD 4400
    Browser
    Firefox
    Antivirus
    Defender
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