Windows 8 and 8.1 Forums


BSOD updating Adobe Creative Cloud

  1. #1


    Posts : 1
    Windows 8.1

    BSOD updating Adobe Creative Cloud


    Hello!

    Since I recently updated Adobe Creative Cloud on my OS my computer has been crashing with the message: Kernel Security Update Failure." It has also been crashing when using WinZIP and unzipping files. Not sure if there is a correlation with the use of WinZIP.

    Note: Adobe Creative Cloud: Indesign CC has not been working correctly since the update/initial-crash but may be a separate issue.

    I have uploaded a kernel dump report and is attached to this thread.

    -chespy21

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Only 50 Windows Updates installed. Most systems have 56 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    You have a Realtek RTL8192CU Wireless LAN 802.11n USB 2.0 Network Adapter:
    I do not recommend using wireless USB network devices. Especially in Win7/Win8/8.1 systems.
    These wireless USB devices have many issues with Win7 and later - using Vista drivers with them is almost sure to cause a BSOD.
    Should you want to keep using these devices, be sure to have Win7/Win8/8.1 drivers - DO NOT use Vista drivers!!!
    An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.
    These devices have problems in Device Manager:
    Microsoft PS/2 Mouse ACPI\PNP0F03\4&B242B8C&0 This device is not present, is not working properly, or does not have all its drivers installed.
    Standard PS/2 Keyboard ACPI\PNP0303\4&B242B8C&0 This device is not present, is not working properly, or does not have all its drivers installed.
    If you are using a USB mouse and keyboard, it's safe to ignore these errors. If not, post back and we'll see what we can figure out.

    You have AMD Overdrive installed - and you have an nVidia video driver - what's up?

    Anyways....
    AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.
    NOTE: these symptoms were from the previous release of OverDrive. The new release uses the same driver name, but is dated from 4 November 2013.
    Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
    Then, download (but DO NOT install) a fresh copy of the ATI drivers from Advanced Micro Devices, Inc. (in the upper right corner of the page)
    Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

    If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
    Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
    Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.
    Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

    If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

    Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sun Mar 30 22:58:48.528 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\033014-61500-01.dmp]
    Windows 8 Kernel Version 9600 MP (3 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:4 days 8:24:23.507
    Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
    BugCheck 139, {3, fffff80164bb0810, fffff80164bb0768, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: fffff80164bb0810, Address of the trap frame for the exception that caused the bugcheck
    Arg3: fffff80164bb0768, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
      BIOS Version                  V1.1
      BIOS Release Date             07/27/2011
      Manufacturer                  MSI
      Product Name                  MS-7695
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Mar 26 14:33:22.317 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\032614-29015-01.dmp]
    Windows 8 Kernel Version 9600 MP (3 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:37:13.127
    Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
    BugCheck 139, {3, fffff801439b0810, fffff801439b0768, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: fffff801439b0810, Address of the trap frame for the exception that caused the bugcheck
    Arg3: fffff801439b0768, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
      BIOS Version                  V1.1
      BIOS Release Date             07/27/2011
      Manufacturer                  MSI
      Product Name                  MS-7695
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Mar 26 13:55:01.333 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\032614-30437-01.dmp]
    Windows 8 Kernel Version 9600 MP (3 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:4 days 17:38:27.143
    Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
    BugCheck 139, {3, fffff801f71b7a20, fffff801f71b7978, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: fffff801f71b7a20, Address of the trap frame for the exception that caused the bugcheck
    Arg3: fffff801f71b7978, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  WINZIP64.EXE
    FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
      BIOS Version                  V1.1
      BIOS Release Date             07/27/2011
      Manufacturer                  MSI
      Product Name                  MS-7695
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Feb 17 23:18:22.299 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\021714-145921-01.dmp]
    Windows 8 Kernel Version 9600 MP (3 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:3 days 10:29:58.108
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by :nvlddmkm.sys ( nvlddmkm+2fbd4 )
    BugCheck 3B, {c0000005, fffff80001897bd4, ffffd00029b5ab10, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80001897bd4, Address of the instruction which caused the bugcheck
    Arg3: ffffd00029b5ab10, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  AfterFX.exe
    FAILURE_BUCKET_ID: 0x3B_nvlddmkm+2fbd4
      BIOS Version                  V1.1
      BIOS Release Date             07/27/2011
      Manufacturer                  MSI
      Product Name                  MS-7695
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun Mar 30 22:58:48.528 2014 (UTC - 4:00)**************************
    AODDriver2.sys              Tue Mar  6 04:55:00 2012 (4F55DEF4)
    PxHlpa64.sys                Tue Apr 24 13:26:29 2012 (4F96E245)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    usbfilter.sys               Tue Jun 19 07:07:40 2012 (4FE05D7C)
    lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
    lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
    wacomrouterfilter.sys       Thu Dec 20 17:19:54 2012 (50D38F0A)
    RTKVHD64.sys                Tue Feb  5 09:47:49 2013 (51111B95)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    rtwlanu.sys                 Wed Jul 10 10:48:31 2013 (51DD743F)
    exfat.SYS                   Thu Aug 22 07:40:18 2013 (5215F8A2)
    nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
    nvvad64v.sys                Fri Dec 27 11:41:28 2013 (52BDADB8)
    avgtpx64.sys                Tue Jan 14 09:48:00 2014 (52D54E20)
    nvlddmkm.sys                Sat Feb  8 10:48:31 2014 (52F651CF)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Feb 17 23:18:22.299 2014 (UTC - 4:00)**************************
    nvhda64v.sys                Sun Jun 16 08:38:07 2013 (51BDB1AF)
    avgtpx64.sys                Thu Aug 29 03:25:58 2013 (521EF786)
    nvlddmkm.sys                Wed Oct 23 02:21:50 2013 (52676AFE)
    
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
    http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
    http://www.carrona.org/drivers/driver.php?id=wacomrouterfilter.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=rtwlanu.sys
    http://www.carrona.org/drivers/driver.php?id=exfat.SYS
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=avgtpx64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=avgtpx64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

BSOD updating Adobe Creative Cloud
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