Windows 8 and 8.1 Forums

BSOD every week.

  1. #1


    Posts : 3
    Windows 8.1

    BSOD every week.


    BSOD every week. I've reset the PC to it's factory settings like 8 times now which takes like 8 hours every time I do it. I've updated my drivers. It also went through a 6 hour System Extensive Test to see if it was hardware related everything passed. WhoCrash came up with this.

    On Sun 30/03/2014 22:23:35 GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\033014-22421-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x14DCA0)
    Bugcheck code: 0x139 (0x3, 0xFFFFD000229518C0, 0xFFFFD00022951818, 0x0)
    Error: KERNEL_SECURITY_CHECK_FAILURE
    file path: C:\WINDOWS\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: The kernel has detected the corruption of a critical data structure.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Sun 30/03/2014 22:23:35 GMT your computer crashed
    crash dump file: C:\WINDOWS\memory.dmp
    This was probably caused by the following module: dxgmms1.sys (dxgmms1!VidMmInterface+0x138F3)
    Bugcheck code: 0x139 (0x3, 0xFFFFD000229518C0, 0xFFFFD00022951818, 0x0)
    Error: KERNEL_SECURITY_CHECK_FAILURE
    file path: C:\WINDOWS\system32\drivers\dxgmms1.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: DirectX Graphics MMS
    Bug check description: The kernel has detected the corruption of a critical data structure.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Is there any particular reason that you're not using Secure Boot?

    Only 2 memory dumps listed in the WER section of MSINFO32 (14 and 31 Mar)
    Only 1 memory dump in the uploaded reports (30 Mar)

    Please be sure that you have the latest updates for your UEFI/BIOS.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    WPRO_41_2001.sys Mon Nov 7 16:04:48 2011 (4EB847F0)
    CACE Technologies WinPcap Packet Driver
    http://www.carrona.org/drivers/driver.php?id=WPRO_41_2001.sys

    CLVirtualDrive.sys Mon Dec 26 08:26:47 2011 (4EF87617)
    CyberLink Virtual Device Driver
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys

    Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

    As time is available, you may want to try the video stress tests from here: Hardware Diagnostics
    This is because the BSOD error points to video, but isn't real specific as to what.


    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sun Mar 30 18:23:35.558 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\033014-22421-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:11 days 10:12:27.406
    Probably caused by :dxgmms1.sys ( dxgmms1!VidMmInterface+138f3 )
    BugCheck 139, {3, ffffd000229518c0, ffffd00022951818, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffffd000229518c0, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffffd00022951818, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x139_3_dxgmms1!VidMmInterface
    CPUID:        "Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz"
    MaxSpeed:     2500
    CurrentSpeed: 2494
      BIOS Version                  F.25
      BIOS Release Date             01/21/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY m6 Notebook PC
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun Mar 30 18:23:35.558 2014 (UTC - 4:00)**************************
    WPRO_41_2001.sys             Mon Nov  7 16:04:48 2011 (4EB847F0)
    CLVirtualDrive.sys           Mon Dec 26 08:26:47 2011 (4EF87617)
    ikbevent.sys                 Tue Jun 12 15:22:18 2012 (4FD796EA)
    imsevent.sys                 Wed Jun 13 21:35:28 2012 (4FD93FE0)
    IntcDAud.sys                 Tue Jun 19 10:40:51 2012 (4FE08F73)
    HECIx64.sys                  Mon Jul  2 18:14:58 2012 (4FF21D62)
    iBtFltCoex.sys               Tue Jul 24 06:03:05 2012 (500E72D9)
    RtsBaStor.sys                Mon Jul 30 02:08:03 2012 (501624C3)
    Rt630x64.sys                 Mon Jul 30 12:03:12 2012 (5016B040)
    hpdskflt.sys                 Thu Aug  9 10:17:49 2012 (5023C68D)
    Accelerometer.sys            Thu Aug  9 10:19:28 2012 (5023C6F0)
    btmhsf.sys                   Wed Aug 29 00:21:50 2012 (503D98DE)
    WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
    stwrt64.sys                  Wed Oct 24 23:58:55 2012 (5088B8FF)
    ISCTD64.sys                  Tue Nov 27 14:52:34 2012 (50B51A02)
    SynTP.sys                    Tue Apr 23 20:34:23 2013 (5177288F)
    Smb_driver_Intel.sys         Tue Apr 23 20:36:19 2013 (51772903)
    amdkmpfd.sys                 Tue May 21 21:05:52 2013 (519C19F0)
    iaStorA.sys                  Fri Aug 16 13:22:01 2013 (520E5FB9)
    dump_iaStorA.sys             Fri Aug 16 13:22:01 2013 (520E5FB9)
    intelppm.sys                 Thu Aug 22 04:46:35 2013 (5215CFEB)
    Netwew00.sys                 Thu Oct 31 10:01:47 2013 (527262CB)
    atikmpag.sys                 Fri Dec  6 15:21:45 2013 (52A231D9)
    atikmdag.sys                 Fri Dec  6 16:19:43 2013 (52A23F6F)
    igdkmd64.sys                 Wed Jan 22 17:42:16 2014 (52E04948)
    
    http://www.carrona.org/drivers/driver.php?id=WPRO_41_2001.sys
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
    http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
    http://www.carrona.org/drivers/driver.php?id=imsevent.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
    http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=Netwew00.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1


    Hey thanks for the reply I've updated this driver WPRO_41_2001.sys Mon Nov 7 16:04:48 2011 (4EB847F0) and removed this driver CLVirtualDrive.sys Mon Dec 26 08:26:47 2011 (4EF87617) by uninstalling Cyberlink Power2Go I found out that VirtualDrive was running on my start-up which is related to Cyberlink Power2go which may of caused the problem. I'll let you know how it's going on in the coming days. Thanks again.
      My System SpecsSystem Spec

  4. #4


    Posts : 3
    Windows 8.1

    Page_fault_in_nonpaged_area


    Just had another BSOD and I'm on the verge of giving up and just purchasing another PC. WhoCrash came up with this. Thanks.


    On Tue 01/04/2014 01:51:29 GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\040114-22875-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x14DCA0)
    Bugcheck code: 0x50 (0xFFFFD0004A6F1B18, 0x0, 0xFFFFF802678AB2C2, 0x2)
    Error: PAGE_FAULT_IN_NONPAGED_AREA
    file path: C:\WINDOWS\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that invalid system memory has been referenced.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Tue 01/04/2014 01:51:29 GMT your computer crashed
    crash dump file: C:\WINDOWS\memory.dmp
    This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
    Bugcheck code: 0x50 (0xFFFFD0004A6F1B18, 0x0, 0xFFFFF802678AB2C2, 0x2)
    Error: PAGE_FAULT_IN_NONPAGED_AREA
    Bug check description: This indicates that invalid system memory has been referenced.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The average BSOD topic takes up 2 pages - but some can go for 4 or 5 pages if they're really difficult.
    Your call on the new PC tho' - and if it's taking too long, we can get drastic and have you do a "clean" install of Windows (it'll wipe everything out).

    Please ensure that you run Driver Verifier according to these instructions: Driver Verifier Settings
    The latest errors ( PAGE_FAULT_IN_NONPAGED_AREA ) is one of those that usually responds well to the use of Driver Verifier.

    Also, please note that the upload only contained 1 memory dump (and there's no record of these in the WER section of MSINFO32) - which may be suggestive of a hardware problem (but we'll get into that after the Driver Verifier results are in).

    Please be sure that you have the latest update for your UEFI/BIOS.

    Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Mar 31 21:51:29.914 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\040114-22875-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 22:58:20.698
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+1797f )
    BugCheck 50, {ffffd0004a6f1b18, 0, fffff802678ab2c2, 2}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: ffffd0004a6f1b18, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff802678ab2c2, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: AV_nt!_??_::FNODOBFM::_string_
    CPUID:        "Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz"
    MaxSpeed:     2500
    CurrentSpeed: 2494
      BIOS Version                  F.25
      BIOS Release Date             01/21/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP ENVY m6 Notebook PC
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Mar 31 21:51:29.914 2014 (UTC - 4:00)**************************
    WPRO_41_2001.sys             Mon Nov  7 16:04:48 2011 (4EB847F0)
    ikbevent.sys                 Tue Jun 12 15:22:18 2012 (4FD796EA)
    imsevent.sys                 Wed Jun 13 21:35:28 2012 (4FD93FE0)
    HECIx64.sys                  Mon Jul  2 18:14:58 2012 (4FF21D62)
    RtsBaStor.sys                Mon Jul 30 02:08:03 2012 (501624C3)
    Rt630x64.sys                 Mon Jul 30 12:03:12 2012 (5016B040)
    hpdskflt.sys                 Thu Aug  9 10:17:49 2012 (5023C68D)
    Accelerometer.sys            Thu Aug  9 10:19:28 2012 (5023C6F0)
    WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
    stwrt64.sys                  Wed Oct 24 23:58:55 2012 (5088B8FF)
    ISCTD64.sys                  Tue Nov 27 14:52:34 2012 (50B51A02)
    npf.sys                      Thu Feb 28 20:31:24 2013 (513004EC)
    iBtFltCoex.sys               Thu Apr 18 10:17:24 2013 (51700074)
    SynTP.sys                    Tue Apr 23 20:34:23 2013 (5177288F)
    Smb_driver_Intel.sys         Tue Apr 23 20:36:19 2013 (51772903)
    amdkmpfd.sys                 Tue May 21 21:05:52 2013 (519C19F0)
    intelppm.sys                 Thu Aug 22 04:46:35 2013 (5215CFEB)
    btmhsf.sys                   Fri Oct 18 07:06:19 2013 (5261162B)
    iaStorA.sys                  Mon Oct 28 17:15:26 2013 (526ED3EE)
    dump_iaStorA.sys             Mon Oct 28 17:15:26 2013 (526ED3EE)
    Netwew00.sys                 Thu Oct 31 10:01:47 2013 (527262CB)
    atikmpag.sys                 Fri Dec  6 15:21:45 2013 (52A231D9)
    atikmdag.sys                 Fri Dec  6 16:19:43 2013 (52A23F6F)
    iwdbus.sys                   Tue Dec 17 17:47:38 2013 (52B0D48A)
    IntcDAud.sys                 Wed Jan 15 04:12:07 2014 (52D650E7)
    igdkmd64.sys                 Fri Mar  7 11:08:56 2014 (5319EF18)
    
    http://www.carrona.org/drivers/driver.php?id=WPRO_41_2001.sys
    http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
    http://www.carrona.org/drivers/driver.php?id=imsevent.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
    http://www.carrona.org/drivers/driver.php?id=npf.sys
    http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=Netwew00.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
      My System SpecsSystem Spec

BSOD every week.
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