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Random BSODs in Windows 8 (Acer v3-772g)

  1. #1


    Posts : 9
    Windows 8

    Random BSODs in Windows 8 (Acer v3-772g)


    Hello.

    I have bought my Acer laptop about 6 weeks ago and immediately updated to windows 8.1 (it had preinstalled windows 8). So after doing that I got first BSOD in two or three days. Because I thought I did something wrong during the update or when installing some of my applications, I decided to refresh my computer to factory settings after getting a couple of more BSOD's. So I did a factory reset and updated to windows 8.1 according to the instructions by Acer. Everything went great except for one thing. After a couple of days, BSOD's began repeating again. So I decided to update all of my drivers and uninstall McAfee internet suite. Nothing helped.

    I finally decided to do another factory reset, but this time to stay on Windows 8 and run only basic software for couple of days and then begin to install some of additional applications. Everything went fine, but after two weeks without crash, it happened again. And it happened random, so I didn't keep in mind which software was last installed. So that first one on Windows 8 happened on March 19th, and second one happened today.

    Both of them were driver_irql_not_less_or_equal with ntoskrnl.exe

    I don't know anymore what to do... I'm including .zip file in attachments for further analysis.

      My System SpecsSystem Spec

  2. #2


    Posts : 9
    Windows 8


    I forgot to mention, that I have done all the memtests, chkdsks and everything while on Windows 8.1
      My System SpecsSystem Spec

  3. #3


    Posts : 660
    windows 8.1


    Only 126 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).


    <Device><![CDATA[Bluetooth USB Module]]></Device>
    <PNP_Device_ID><![CDATA[USB\VID_0489&PID_E04E\5&D5F8AC9&0&10]]></PNP_Device_ID>
    <Error_Code><![CDATA[This device is disabled.]]></Error_Code>
    </Data>
    Please enable and update the driver to the latest driver

    Both dumpfiles are BugCheck D1, {ca32b7d72b, 2, 8, ca32b7d72b}
    Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260

    When a Windows/system driver like ntkrnlmp.exe is blamed when experiencing a BSOD
    it's most likely not the problem. Most of the time further analysis is needed to determine the actual cause.



    Code:
    BugCheck D1, {ca32b7d72b, 2, 8, ca32b7d72b}
    Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
    Followup: MachineOwner
    ---------
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 000000ca32b7d72b, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
    Arg4: 000000ca32b7d72b, address which referenced memory
    Debugging Details:
    ------------------
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80311b6d168
    GetUlongFromAddress: unable to read from fffff80311b6d1f8
     000000ca32b7d72b Nonpaged pool
    CURRENT_IRQL:  2
    FAULTING_IP: 
    +59f6000ff9
    000000ca`32b7d72b ??              ???
    PROCESS_NAME:  System
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    BUGCHECK_STR:  AV
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    DPC_STACK_BASE:  FFFFF880009F3FB0
    TRAP_FRAME:  fffff880009f3ca0 -- (.trap 0xfffff880009f3ca0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=1db04f3acaed0000
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=000000ca32b7d72b rsp=fffff880009f3e38 rbp=0000000000000008
     r8=000000000000082f  r9=000000000000002f r10=00000000000000ff
    r11=fffff880009c3180 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na pe nc
    000000ca`32b7d72b ??              ???
    Resetting default scope
    LAST_CONTROL_TRANSFER:  from fffff8031186e769 to fffff8031186f440
    FAILED_INSTRUCTION_ADDRESS: 
    +59f6000ff9
    000000ca`32b7d72b ??              ???
    STACK_TEXT:  
    fffff880`009f3b58 fffff803`1186e769 : 00000000`0000000a 000000ca`32b7d72b 00000000`00000002 00000000`00000008 : nt!KeBugCheckEx
    fffff880`009f3b60 fffff803`1186cfe0 : 00000000`00000008 fffff880`009c3180 00000000`00000000 fffff880`009f3ca0 : nt!KiBugCheckDispatch+0x69
    fffff880`009f3ca0 000000ca`32b7d72b : fffff803`11897a06 fffff880`009c3180 fffff880`04747a50 fffffa80`10bfb040 : nt!KiPageFault+0x260
    fffff880`009f3e38 fffff803`11897a06 : fffff880`009c3180 fffff880`04747a50 fffffa80`10bfb040 00000000`00000004 : 0x000000ca`32b7d72b
    fffff880`009f3e40 fffff803`118693a5 : 055dc471`0e50cd7f fffff880`009c3180 fffff880`06e24ac0 fffffa80`0d600210 : nt!KiRetireDpcList+0x1f6
    fffff880`009f3fb0 fffff803`118691a9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxRetireDpcList+0x5
    fffff880`06e24a00 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchInterruptContinue
    
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    nt!KiPageFault+260
    fffff803`1186cfe0 440f20c0        mov     rax,cr8
    SYMBOL_STACK_INDEX:  2
    SYMBOL_NAME:  nt!KiPageFault+260
    FOLLOWUP_NAME:  MachineOwner
    Use !analyze -v to get detailed debugging information.
    BugCheck D1, {fffff87fe1cbeac2, 2, 8, fffff87fe1cbeac2}
    Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
    Followup: MachineOwner
    ---------
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: fffff87fe1cbeac2, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
    Arg4: fffff87fe1cbeac2, address which referenced memory
    Debugging Details:
    ------------------
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80057dd1168
    GetUlongFromAddress: unable to read from fffff80057dd11f8
     fffff87fe1cbeac2 Nonpaged pool
    CURRENT_IRQL:  2
    FAULTING_IP: 
    +57f6000ff9
    fffff87f`e1cbeac2 ??              ???
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    BUGCHECK_STR:  AV
    PROCESS_NAME:  System
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    DPC_STACK_BASE:  FFFFF80056667FB0
    TRAP_FRAME:  fffff80056661720 -- (.trap 0xfffff80056661720)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=fffff80057d71180
    rdx=fffffa8014d27c20 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff87fe1cbeac2 rsp=fffff800566618b0 rbp=0000000000000000
     r8=00000134f88f82ed  r9=0000000000000023 r10=fffff80057a79000
    r11=fffff80056661818 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na pe nc
    fffff87f`e1cbeac2 ??              ???
    Resetting default scope
    LAST_CONTROL_TRANSFER:  from fffff80057ad2769 to fffff80057ad3440
    FAILED_INSTRUCTION_ADDRESS: 
    +57f6000ff9
    fffff87f`e1cbeac2 ??              ???
    STACK_TEXT:  
    fffff800`566615d8 fffff800`57ad2769 : 00000000`0000000a fffff87f`e1cbeac2 00000000`00000002 00000000`00000008 : nt!KeBugCheckEx
    fffff800`566615e0 fffff800`57ad0fe0 : 00000000`00000008 fffffa80`0ef67d78 00000000`00000000 fffff800`56661720 : nt!KiBugCheckDispatch+0x69
    fffff800`56661720 fffff87f`e1cbeac2 : fffffa80`00000001 00000000`00000000 fffffa80`0ee22100 fffffa80`0ef67d78 : nt!KiPageFault+0x260
    fffff800`566618b0 fffffa80`00000001 : 00000000`00000000 fffffa80`0ee22100 fffffa80`0ef67d78 00000000`00000000 : 0xfffff87f`e1cbeac2
    fffff800`566618b8 00000000`00000000 : fffffa80`0ee22100 fffffa80`0ef67d78 00000000`00000000 00000000`00000000 : 0xfffffa80`00000001
    
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    nt!KiPageFault+260
    fffff800`57ad0fe0 440f20c0        mov     rax,cr8
    SYMBOL_STACK_INDEX:  2
    SYMBOL_NAME:  nt!KiPageFault+260
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: nt
    IMAGE_NAME:  ntkrnlmp.exe
    DEBUG_FLR_IMAGE_TIMESTAMP:  51a966cd
    IMAGE_VERSION:  6.2.9200.16628
    BUCKET_ID_FUNC_OFFSET:  260
    FAILURE_BUCKET_ID:  AV_CODE_AV_BAD_IP_nt!KiPageFault
    BUCKET_ID:  AV_CODE_AV_BAD_IP_nt!KiPageFault
    ANALYSIS_SOURCE:  KM
    FAILURE_ID_HASH_STRING:  km:av_code_av_bad_ip_nt!kipagefault
    FAILURE_ID_HASH:  {73cd60cc-83fa-6b76-df08-1961c31d7403}
    Followup: MachineOwner
    In your WER(=Windows Error Report)

    +++ WER2 +++:
    Fault bucket AV_CODE_AV_BAD_IP_athw8x!ath_intr, type 0
    Event Name: BlueScreen
    Athw8xath refers to your Atheros Wireless networkadapter.
    Please update to the latest windows 8/8.1 compatible drivers.
    The latest windows 8/ 8.1 drivers for your Aspire V3-772G you can download from Acer | Download

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    wdcsam64 Wed Apr 16 10:39:08 2008 (4805bb2c) 0000d887 wdcsam64.sys
    Driver Description: Western Digital External Drive RAID Manager
    2008 driver version has known BSOD issues in WindowsDriver Update Site: WD Support / Downloads / Select Product

    fltsrv Thu Jul 14 11:50:57 2011 (4e1ebc01) 000268a6 fltsrv.sys
    Driver Description: Acronis Storage Filter Management Driver
    Driver Update Site: Support: Backup software for data backup and disaster recovery in Windows and Linux - Acronis
    Download: Backup software for data backup and disaster recovery in Windows and Linux - Acronis

    k57nd60a Wed Oct 19 22:17:36 2011 (4e9f3060) 00072893 k57nd60a.sys
    Driver Description: Broadcom NetLink Gigabit Ethernet NDIS6.x Unified Driver
    Driver Update Site: Ethernet NIC Driver Downloads | Broadcom

    If all of this doesn't stop the BSOD's, please runDriver Verifier according to these instructions: Driver Verifier Settings

    Last edited by lifetec; 31 Mar 2014 at 08:51.
      My System SpecsSystem Spec

  4. #4


    Posts : 9
    Windows 8


    Updating drivers in process...

    Windows update says, that no updates are available.
      My System SpecsSystem Spec

  5. #5


    Posts : 9
    Windows 8


    New BSOD happened minutes ago.

    KMODE_EXCEPTION_NOT_HANDLED

      My System SpecsSystem Spec

  6. #6


    Posts : 9
    Windows 8


    I remembered that I have removed some of Acer bloatware just couple of hours before getting first BSOD now on Windows 8. Could this be the reason? I removed this bloatware on W8.1 immediately after installation, so the BSOD's came earlier...
      My System SpecsSystem Spec

  7. #7


    Posts : 9
    Windows 8


    lol, here it is... Again. But new one:
    unexpected_kernel_mode_trap with athw8x.sys
    http://1drv.ms/1lkWRF6
    Could this mean, that atheros drivers are to blame for BSOD's, because I was (and still am) running driver verifier???
      My System SpecsSystem Spec

  8. #8


    Posts : 660
    windows 8.1


    lol, here it is... Again. But new one:
    unexpected_kernel_mode_trap with athw8x.sys
    http://1drv.ms/1lkWRF6
    Could this mean, that atheros drivers are to blame for BSOD's, because I was (and still am) running driver verifier???
    Yes, the atheros drivers are to blame that is what i said in my analyze.
    That is why you need to update your drivers to the latest windows 8.1. compatible driver on the Acersite(see my post above)
    Your atheros driver in your latest dump is still the old driver from 2013, you need this one
    Wireless LAN Atheros Wireless LAN Driver 10.0.276 251.7 MB 2014/03/17

    You can stop driver verifier now, you only need to run driver verifier, if after updating all the mentioned drivers you still getting BSOD.
      My System SpecsSystem Spec

  9. #9


    Posts : 9
    Windows 8


    I updated atheros driver right after I got tgat BSOD, but 2 hours later another one happened.

    This is getting ridiculous

    http://1drv.ms/PeoJzG

    i'm sick and tired of acer and windows. Bought new computer for 1200 and got problems all the time. Did 3 factory resets and nothing helps.
      My System SpecsSystem Spec

  10. #10


    Posts : 9
    Windows 8


    lol
    did another factory reset
    installed windows 8, uninstalled mcafee, updated windows 8, installed windows 8.1, updated windows 8.1 to latest, installed latest drivers AND ANOTHER DAMN CRASH
    http://1drv.ms/1dLcwh4
    this time I have completely nothing on my system and crash occured.
    I can't even read it, because I don't have any tool. What does it say?
      My System SpecsSystem Spec

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