Windows 8 and 8.1 Forums


Random BSODs in Windows 8 (Acer v3-772g)

  1. #11


    Posts : 660
    windows 8.1


    Your latest uploaded dumpfile is another type of BSOD BugCheck A, {18, 2, 0, fffff803b2305a5d}
    Probably caused by : ntkrnlmp.exe ( nt!SepNormalAccessCheck+bd )

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck A, {18, 2, 0, fffff803b2305a5d}
    Probably caused by : ntkrnlmp.exe ( nt!SepNormalAccessCheck+bd )
    Followup: MachineOwner
    ---------
    6: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: 0000000000000018, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, bitfield :
     bit 0 : value 0 = read operation, 1 = write operation
     bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff803b2305a5d, address which referenced memory
    Debugging Details:
    ------------------
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff803b25c8168
    GetUlongFromAddress: unable to read from fffff803b25c81f8
     0000000000000018 Nonpaged pool
    CURRENT_IRQL:  2
    FAULTING_IP: 
    nt!SepNormalAccessCheck+bd
    fffff803`b2305a5d 8b5f18          mov     ebx,dword ptr [rdi+18h]
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
    BUGCHECK_STR:  AV
    PROCESS_NAME:  System
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    TRAP_FRAME:  fffff880009fa630 -- (.trap 0xfffff880009fa630)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=000000000000c0d4 rbx=0000000000000000 rcx=fffff88002fdb180
    rdx=0000000000000080 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff803b2305a5d rsp=fffff880009fa7c8 rbp=0000000000000001
     r8=0000000000000000  r9=0000000000000000 r10=0000000000000001
    r11=00000000000000c0 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na po cy
    nt!SepNormalAccessCheck+0xbd:
    fffff803`b2305a5d 8b5f18          mov     ebx,dword ptr [rdi+18h] ds:00000000`00000018=????????
    Resetting default scope
    LAST_CONTROL_TRANSFER:  from fffff803b22c9769 to fffff803b22ca440
    STACK_TEXT:  
    fffff880`009fa4e8 fffff803`b22c9769 : 00000000`0000000a 00000000`00000018 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff880`009fa4f0 fffff803`b22c7fe0 : 00000000`00000000 fffffa80`1186f2c0 fffff980`243b8e00 fffff880`009fa630 : nt!KiBugCheckDispatch+0x69
    fffff880`009fa630 fffff803`b2305a5d : fffff803`b22f22f7 fffff880`02fdb180 fffff803`b24f6000 fffff880`02fdb180 : nt!KiPageFault+0x260
    fffff880`009fa7c8 fffff880`02fdb180 : ffff354f`0e1ea778 fffff880`009fa900 fffff803`b256af80 00000000`02fdb180 : nt!SepNormalAccessCheck+0xbd
    fffff880`009fa898 ffff354f`0e1ea778 : fffff880`009fa900 fffff803`b256af80 00000000`02fdb180 fffff803`00000001 : 0xfffff880`02fdb180
    fffff880`009fa8a0 fffff880`009fa900 : fffff803`b256af80 00000000`02fdb180 fffff803`00000001 fffff880`02fe05c8 : 0xffff354f`0e1ea778
    fffff880`009fa8a8 fffff803`b256af80 : 00000000`02fdb180 fffff803`00000001 fffff880`02fe05c8 fffff880`009fab10 : 0xfffff880`009fa900
    fffff880`009fa8b0 00000000`02fdb180 : fffff803`00000001 fffff880`02fe05c8 fffff880`009fab10 fffff880`009fa9c0 : nt!KiInitialPCR+0x2f80
    fffff880`009fa8b8 fffff803`00000001 : fffff880`02fe05c8 fffff880`009fab10 fffff880`009fa9c0 fffff880`02fe6f40 : 0x2fdb180
    fffff880`009fa8c0 fffff880`02fe05c8 : fffff880`009fab10 fffff880`009fa9c0 fffff880`02fe6f40 00000000`00000000 : 0xfffff803`00000001
    fffff880`009fa8c8 fffff880`009fab10 : fffff880`009fa9c0 fffff880`02fe6f40 00000000`00000000 fffff880`02fdb180 : 0xfffff880`02fe05c8
    fffff880`009fa8d0 fffff880`009fa9c0 : fffff880`02fe6f40 00000000`00000000 fffff880`02fdb180 00000000`00045302 : 0xfffff880`009fab10
    fffff880`009fa8d8 fffff880`02fe6f40 : 00000000`00000000 fffff880`02fdb180 00000000`00045302 fffff880`009faad0 : 0xfffff880`009fa9c0
    fffff880`009fa8e0 00000000`00000000 : fffff880`02fdb180 00000000`00045302 fffff880`009faad0 00000000`00140001 : 0xfffff880`02fe6f40
    
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    nt!SepNormalAccessCheck+bd
    fffff803`b2305a5d 8b5f18          mov     ebx,dword ptr [rdi+18h]
    SYMBOL_STACK_INDEX:  3
    SYMBOL_NAME:  nt!SepNormalAccessCheck+bd
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: nt
    IMAGE_NAME:  ntkrnlmp.exe
    DEBUG_FLR_IMAGE_TIMESTAMP:  51a966cd
    IMAGE_VERSION:  6.2.9200.16628
    BUCKET_ID_FUNC_OFFSET:  bd
    FAILURE_BUCKET_ID:  AV_VRF_nt!SepNormalAccessCheck
    BUCKET_ID:  AV_VRF_nt!SepNormalAccessCheck
    ANALYSIS_SOURCE:  KM
    FAILURE_ID_HASH_STRING:  km:av_vrf_nt!sepnormalaccesscheck
    FAILURE_ID_HASH:  {d6151822-d95f-ba30-af1e-fa1915ee7ebb}
    Followup: MachineOwner
    Info on bsod taken from John Carrona BSOD Index

    Cause
    This bug check is issued if paged memory (or invalid memory) is accessed when the IRQL is too high.
    The error that generates this bug check usually occurs after the installation of a faulty device driver, system service, or BIOS.
    If you encounter bug check 0xA while upgrading to a later version of Windows, this error might be caused by a device driver, a system service, a virus scanner, or a backup tool that is incompatible with the new version.
    To resolve an error caused by an incompatible device driver, system service, virus scanner, or backup tool

    1. Check the System Log in Event Viewer for error messages that might identify the device or driver that caused the error.
    2. Try disabling memory caching of the BIOS.
    3. Run the hardware diagnostics supplied by the system manufacturer, especially the memory scanner. For details on these procedures, see the owner's manual for your computer.
    With a single BSOD, this is difficult to diagnose

    Please do the following:.(credit to Usasma)
    - open Event Viewer (run eventvwr.mscfrom the "Run" dialog))
    - expand the Custom Views category (leftclick on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in CustomView as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it,select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it'stoo big, then upload it to a free file-hosting service and post a link here).

    You mentioned you still can not get updates from windows update.
    Check your system with SFC/Scannow (3 x) and DISM see this tutorial SFC /SCANNOW Command - Run in Windows 8





      My System SpecsSystem Spec

  2. #12


    Posts : 9
    Windows 8


    It says:"The system cannot find the file specified," when I try to save all events in customview... :\

    About updates... I ran factory reset couple of hours ago, did all the updates, updated to windows 8.1, also updated everything and first thing it did: BSOD whic I pasted in previous post. SFS/scannow never showed any problems (and I did it more than 10 times until now)
      My System SpecsSystem Spec

  3. #13


    Posts : 660
    windows 8.1


    http://1drv.ms/1dLcwh4

    i can not download this file.
      My System SpecsSystem Spec

  4. #14


    Posts : 5,139
    Win8.1Pro - Finally!!!


    In most cases like this, repeated BSOD's after reinstalling the OS are primarily due to hardware issues.
    You stated previously that you've run all the hardware diagnostics - which one's have you run?
    I maintain a list of free diagnostics here: Hardware Diagnostics

    As this system is still under warranty, I'd suggest that you return it for service.
    Be sure to specify the exact steps that it takes to make the system BSOD (that way the tech's at the service center can verify it).

    Additionally, this latest memory dump blames hardware. Include that in the information that you send to the service center.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Apr  1 16:56:50.408 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\040114-5062-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:04:16.231
    Probably caused by :hardware ( nt!KiCallInterruptServiceRoutine+116 )
    BugCheck 3D, {ffffd0002099b540, 0, 0, fffff803638a03b6}
    BugCheck Info: INTERRUPT_EXCEPTION_NOT_HANDLED (3d)
    Arguments: 
    Arg1: ffffd0002099b540
    Arg2: 0000000000000000
    Arg3: 0000000000000000
    Arg4: fffff803638a03b6
    BUGCHECK_STR:  0x3D
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: IP_MISALIGNED
    CPUID:        "Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz"
    MaxSpeed:     2200
    CurrentSpeed: 2195
      BIOS Version                  V1.13
      BIOS Release Date             10/11/2013
      Manufacturer                  Acer
      Product Name                  Aspire V3-772
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Apr  1 16:56:50.408 2014 (UTC - 4:00)**************************
    btath_lwflt.sys             Fri Nov  2 01:35:44 2012 (50935BB0)
    btath_hcrp.sys              Tue Dec 18 04:54:54 2012 (50D03D6E)
    RadioShim.sys               Wed Jan  9 06:23:09 2013 (50ED531D)
    LMDriver.sys                Wed Jan  9 06:23:09 2013 (50ED531D)
    btath_bus.sys               Mon Jan 21 04:18:42 2013 (50FD07F2)
    ETD.sys                     Fri May 17 06:36:39 2013 (51960837)
    btath_rcp.sys               Fri Jun 21 05:11:54 2013 (51C418DA)
    iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
    dump_iaStorA.sys            Thu Aug  1 21:39:52 2013 (51FB0DE8)
    TeeDriverx64.sys            Mon Aug 19 13:23:31 2013 (52125493)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    btath_flt.sys               Thu Aug 22 23:46:29 2013 (5216DB15)
    RTKVHD64.sys                Tue Aug 27 08:31:56 2013 (521C9C3C)
    nvlddmkm.sys                Mon Oct 28 17:38:03 2013 (526ED93B)
    nvpciflt.sys                Mon Oct 28 17:38:28 2013 (526ED954)
    k57nd60a.sys                Wed Oct 30 03:14:03 2013 (5270B1BB)
    btath_avdt.sys              Fri Nov 22 02:15:28 2013 (528F0490)
    btath_a2dp.sys              Fri Nov 22 02:17:31 2013 (528F050B)
    athw8x.sys                  Mon Dec  2 03:17:07 2013 (529C4203)
    iwdbus.sys                  Tue Dec 17 17:47:38 2013 (52B0D48A)
    btfilter.sys                Fri Dec 20 02:42:05 2013 (52B3F4CD)
    igdkmd64.sys                Wed Jan 22 17:42:16 2014 (52E04948)
    
    http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    RadioShim.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    LMDriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=ETD.sys
    http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys
    http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
      My System SpecsSystem Spec

  5. #15


    Posts : 8
    windows 8.1

    multipl BSODs


    Dear sir;
    I use lenovo z510i i7 4702QM 8gb laptop.Nearly everyday i'm getting a bsod while working.I only use my laptop for my job,never play games or make hard use.I belive that bsods are from device drivers of microsoft.All intel and nvidia drivers are updated from their own sites and other from lenovos site.*.zip file attached to this message contains the dump file of last crash.if you can help me to identify the reason of BSODs I'll be very glad.Thanks for all
      My System SpecsSystem Spec

  6. #16


    Posts : 660
    windows 8.1


    Hi Boss580,

    First could you start a new post/ thread for yourself


    And could you run the SF tool again and use grab all.
      My System SpecsSystem Spec

  7. #17


    Posts : 8
    windows 8.1


    Sorry but I didn't understand.Which tool ı have to run again?
      My System SpecsSystem Spec

  8. #18


    Posts : 8
    windows 8.1


    Now I send the *.docx file attached that created by "whocrashed" which contains the summary of dump files,maybe it can be helpfull
    On Sun 30.03.2014 16:36:50 GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\033014-19000-01.dmp
    This was probably caused by the following module:
    ntoskrnl.exe (nt+0x14DCA0)
    Bugcheck code: 0xA (0x10, 0x2, 0x1, 0xFFFFF8020A6B297F)
    Error:
    IRQL_NOT_LESS_OR_EQUAL
    file path: C:\WINDOWS\system32\ntoskrnl.exe
    product:
    Microsoft® Windows® Operating System
    company:
    Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Fri 28.03.2014 09:47:50 GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\032814-20250-01.dmp
    This was probably caused by the following module:
    ntoskrnl.exe (nt+0x14DCA0)
    Bugcheck code: 0xA (0x10, 0x2, 0x1, 0xFFFFF803E344697F)
    Error:
    IRQL_NOT_LESS_OR_EQUAL
    file path: C:\WINDOWS\system32\ntoskrnl.exe
    product:
    Microsoft® Windows® Operating System
    company:
    Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Thu 27.03.2014 09:53:59 GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\032714-19734-01.dmp
    This was probably caused by the following module:
    ntoskrnl.exe (nt+0x14DCA0)
    Bugcheck code: 0x133 (0x1, 0x1E00, 0x0, 0x0)
    Error:
    DPC_WATCHDOG_VIOLATION
    file path: C:\WINDOWS\system32\ntoskrnl.exe
    product:
    Microsoft® Windows® Operating System
    company:
    Microsoft Corporation
    description: NT Kernel & System
    Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Sun 23.03.2014 22:19:11 GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\032414-14156-01.dmp
    This was probably caused by the following module:
    ntoskrnl.exe (nt+0x14DCA0)
    Bugcheck code: 0xA (0x10, 0x2, 0x1, 0xFFFFF8020F45797F)
    Error:
    IRQL_NOT_LESS_OR_EQUAL
    file path: C:\WINDOWS\system32\ntoskrnl.exe
    product:
    Microsoft® Windows® Operating System
    company:
    Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Sat 22.03.2014 18:56:55 GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\032214-9375-01.dmp
    This was probably caused by the following module:
    ntoskrnl.exe (nt+0x14DCA0)
    Bugcheck code: 0xA (0x10, 0x2, 0x1, 0xFFFFF802CB83A97F)
    Error:
    IRQL_NOT_LESS_OR_EQUAL
    file path: C:\WINDOWS\system32\ntoskrnl.exe
    product:
    Microsoft® Windows® Operating System
    company:
    Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Thu 20.03.2014 14:29:51 GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\032014-13296-01.dmp
    This was probably caused by the following module:
    ntoskrnl.exe (nt+0x14DCA0)
    Bugcheck code: 0xC4 (0x62, 0xFFFFE000060F5AB8, 0xFFFFE00006199530, 0x1)
    Error:
    DRIVER_VERIFIER_DETECTED_VIOLATION
    file path: C:\WINDOWS\system32\ntoskrnl.exe
    product:
    Microsoft® Windows® Operating System
    company:
    Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This is the general bug check code for fatal errors found by Driver Verifier.
    The driver is unloading without first freeing its pool allocations. A bug check with this parameter occurs only when the Pool Tracking option of Driver Verifier is active. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
      My System SpecsSystem Spec

  9. #19


    Posts : 5,139
    Win8.1Pro - Finally!!!


    boss580 - please start your own topic.

    That way your issues will receive the individual attention that they deserve.
    And we can continue to give individual attention to IcEmAn34 , who originally started this topic.
      My System SpecsSystem Spec

Page 2 of 2 FirstFirst 12
Random BSODs in Windows 8 (Acer v3-772g)
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