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Hi,
I have Windows 8.1 and I've been getting Explorer.exe crashes since upgrading in October. It's nothing major: it's mainly just annoying. It happens at random times so there's no pattern to it. It's possible that I have Firefox running each time it happens, but other than that, there are no constants. The taskbar disappears and then comes back. My system tray icons take a little while to show up. The HP CoolSense icon does not return but the rest do.
This is the crash log in Event Viewer:
I also continue to get these. I thought I had stopped them when I disabled CLIStart.exe from my start-up processes. Here is the event log for that:
I am also getting an error with the Facebook Metro app, which is probably unrelated to the first two.
I realize this is a lot of stuff but I would appreciate the help greatly. I've been trying to solve these on my own for months now with no success. I thought the second was gone completely and recently I thought I eliminated the first when I used ShellExView to disable igfxpph Module, since I have known issues with my Intel HD 4000 driver. Whenever I try to open its settings, then the window crashes. Updates don't work for it, either.
My graphics driver for my AMD Mobility 7670M is also outdated. When I upgraded to 8.1, Windows was unable to automatically install it. I haven't updated it myself because my last computer, which was also an HP, was destroyed by BSODs when I installed the wrong driver repeatedly. Basically it was because I used AMD's driver and not HP's, which was years old. On this system, though, I have no problems with games. If the crashes are related to these outdated drivers, then that is the only problem they're causing.
Here are my computer specifications. Once again, thank you greatly.
EDIT: Sorry, this is my first post here. I've attached the SF Tool zip file but it does not contain the WER files since they've been erased by CCleaner. Therefore I have re-zipped the previously linked files and have attached them as well, in the same format.
I have Windows 8.1 and I've been getting Explorer.exe crashes since upgrading in October. It's nothing major: it's mainly just annoying. It happens at random times so there's no pattern to it. It's possible that I have Firefox running each time it happens, but other than that, there are no constants. The taskbar disappears and then comes back. My system tray icons take a little while to show up. The HP CoolSense icon does not return but the rest do.
This is the crash log in Event Viewer:
Code:
Log Name: Application
Source: Application Error
Date: 2014-03-27 9:06:51 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: [Name]-PC
Description:
Faulting application name: Explorer.EXE, version: 6.3.9600.16441, time stamp: 0x5265dec8
Faulting module name: ntdll.dll, version: 6.3.9600.16502, time stamp: 0x52c359e8
Exception code: 0xc0000005
Fault offset: 0x000000000004bb96
Faulting process id: 0x36c
Faulting application start time: 0x01cf4a1f36444f86
Faulting application path: C:\WINDOWS\Explorer.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 3e2eb1a7-b615-11e3-bf1b-84a6c885c293
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-03-28T01:06:51.000000000Z" />
<EventRecordID>53203</EventRecordID>
<Channel>Application</Channel>
<Computer>[Name]-PC</Computer>
<Security />
</System>
<EventData>
<Data>Explorer.EXE</Data>
<Data>6.3.9600.16441</Data>
<Data>5265dec8</Data>
<Data>ntdll.dll</Data>
<Data>6.3.9600.16502</Data>
<Data>52c359e8</Data>
<Data>c0000005</Data>
<Data>000000000004bb96</Data>
<Data>36c</Data>
<Data>01cf4a1f36444f86</Data>
<Data>C:\WINDOWS\Explorer.EXE</Data>
<Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
<Data>3e2eb1a7-b615-11e3-bf1b-84a6c885c293</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
I also continue to get these. I thought I had stopped them when I disabled CLIStart.exe from my start-up processes. Here is the event log for that:
Code:
Log Name: Application
Source: Application Error
Date: 2014-03-27 9:32:26 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: [Name]-PC
Description:
Faulting application name: MMLoadDrvPXDiscrete.exe, version: 2.0.0.0, time stamp: 0x5058197a
Faulting module name: atiumdag.dll_unloaded, version: 9.14.10.924, time stamp: 0x5058161e
Exception code: 0xc0000005
Fault offset: 0x00052c66
Faulting process id: 0x163c
Faulting application start time: 0x01cf4a2592f86e84
Faulting application path: C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MMLoadDrvPXDiscrete.exe
Faulting module path: atiumdag.dll
Report Id: d1435010-b618-11e3-bf1b-84a6c885c293
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-03-28T01:32:26.000000000Z" />
<EventRecordID>53260</EventRecordID>
<Channel>Application</Channel>
<Computer>[Name]-PC</Computer>
<Security />
</System>
<EventData>
<Data>MMLoadDrvPXDiscrete.exe</Data>
<Data>2.0.0.0</Data>
<Data>5058197a</Data>
<Data>atiumdag.dll_unloaded</Data>
<Data>9.14.10.924</Data>
<Data>5058161e</Data>
<Data>c0000005</Data>
<Data>00052c66</Data>
<Data>163c</Data>
<Data>01cf4a2592f86e84</Data>
<Data>C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MMLoadDrvPXDiscrete.exe</Data>
<Data>atiumdag.dll</Data>
<Data>d1435010-b618-11e3-bf1b-84a6c885c293</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
I am also getting an error with the Facebook Metro app, which is probably unrelated to the first two.
Code:
Log Name: Application
Source: Application Hang
Date: 2014-03-27 8:52:14 PM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: [Name]-PC
Description:
The program backgroundTaskHost.exe version 6.3.9600.16384 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: aa0
Start Time: 01cf4a1f39af31f2
Termination Time: 4294967295
Application Path: C:\WINDOWS\system32\backgroundTaskHost.exe
Report Id: 2fd74485-b613-11e3-bf1b-84a6c885c293
Faulting package full name: Facebook.Facebook_1.3.0.9_x64__8xx8rvfyw5nnt
Faulting package-relative application ID: App
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-03-28T00:52:14.000000000Z" />
<EventRecordID>53151</EventRecordID>
<Channel>Application</Channel>
<Computer>[Name]-PC</Computer>
<Security />
</System>
<EventData>
<Data>backgroundTaskHost.exe</Data>
<Data>6.3.9600.16384</Data>
<Data>aa0</Data>
<Data>01cf4a1f39af31f2</Data>
<Data>4294967295</Data>
<Data>C:\WINDOWS\system32\backgroundTaskHost.exe</Data>
<Data>2fd74485-b613-11e3-bf1b-84a6c885c293</Data>
<Data>Facebook.Facebook_1.3.0.9_x64__8xx8rvfyw5nnt</Data>
<Data>App</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>
I realize this is a lot of stuff but I would appreciate the help greatly. I've been trying to solve these on my own for months now with no success. I thought the second was gone completely and recently I thought I eliminated the first when I used ShellExView to disable igfxpph Module, since I have known issues with my Intel HD 4000 driver. Whenever I try to open its settings, then the window crashes. Updates don't work for it, either.
My graphics driver for my AMD Mobility 7670M is also outdated. When I upgraded to 8.1, Windows was unable to automatically install it. I haven't updated it myself because my last computer, which was also an HP, was destroyed by BSODs when I installed the wrong driver repeatedly. Basically it was because I used AMD's driver and not HP's, which was years old. On this system, though, I have no problems with games. If the crashes are related to these outdated drivers, then that is the only problem they're causing.
Here are my computer specifications. Once again, thank you greatly.
EDIT: Sorry, this is my first post here. I've attached the SF Tool zip file but it does not contain the WER files since they've been erased by CCleaner. Therefore I have re-zipped the previously linked files and have attached them as well, in the same format.
Last edited:
My Computer
System One
-
- OS
- Windows 8.1 Pro Pack x64
- Computer type
- Laptop
- System Manufacturer/Model
- HP m6-1158ca
- CPU
- Intel i7-3632QM
- Motherboard
- HP 18A5
- Memory
- 2 x 4096 DDR3-SDRAM
- Graphics Card(s)
- Intel HD Graphics 4000 / Radeon HD 7670M
- Sound Card
- IDT High Definition Audio
- Monitor(s) Displays
- 15.6-inch HD BrightView LED-backlit display
- Screen Resolution
- 1366 x 768
- Hard Drives
- Internal: Hitachi 1TB 5400RPM hard drive with HP ProtectSmart
External: WD Passport 1TB with USB 3.0 / Seagate Barracuda 1TB 5400RPM with ULTRA Enclosure / Seagate Momentus 320GB 5400RPM with Sabrent Enclosure
- Cooling
- Cooler Master NotePal X-Slim Ultra-Slim Laptop Cooling Pad with 160mm Fan
- Mouse
- Logitech M560
- Internet Speed
- DSL 25/10
- Browser
- Mozilla Firefox 33.0.2
- Antivirus
- Windows Defender / Malwarebytes Anti-Malware