Windows 8 and 8.1 Forums


System Crashes When Under Load

  1. #11


    Posts : 5,139
    Win8.1Pro - Finally!!!


    You're not using UEFI or Secure Boot. Is there any particular reason for this?
    You can't change this unless you reinstall the entire Operating System, so it's probably not worth doing at this point.
    Keep it in mind for the next time that you reinstall the OS.

    You have 3 hard drives. What is the age of your Corsair AX 860 Power Supply?

    The rest of the reports seem to be normal - without any signs of obvious problems
    I'd suspect a memory error here. Most likely RAM (tested with MemTest86+ and Prime95, then video stress tests, then the CPU stress tests).

    Link to a list of free hardware diagnostics: Hardware Diagnostics

      My System SpecsSystem Spec

  2. #12


    Posts : 148
    Windows 8.1 Pro


    Hi,

    Thanks for your responses,

    I have removed Eset, I have also removed the Logitech drivers and reinstalled the latest version for my G19 keyboard from their website.

    There is not really any reason as to why I am not using UEFI or Secure Boot would this help matters if I reinstalled the OS and set both of these up?

    The Corsair AX 860 PSU is just a month old, I am looking at swapping this out next as I have swapped everything else out in the system and the issue still happens.

    I have run memtest on each stick overnight and no issues were found there. I will contact Samsung regarding the drivers for the Samsung Magician software and see what they say about the drivers.
      My System SpecsSystem Spec

  3. #13


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I don't think it'd help to install using UEFI/Secure Boot right now.
    I ask in case you had problems with it. If you did have problems with it we'd start troubleshooting that also.

    FWIW - a reinstall of the OS can also be used as a diagnostic tool (if the system continues to BSOD after reinstalling Windows, that effectively rules Windows out as the cause). If you choose to reinstall, please get all Windows Updates, then update any missing drivers (in Device Manager) from the manufacturer's website. DO NOT install anything else until you see if the system is going to BSOD.

    Just FYI -
    Most BSOD's are solved (or the owner stops posting) after 2 pages.
    The more difficult one's can go 5 or 6 pages (on average).

    Unfortunately, PSU's aren't easy to test (it's easy to test for a dead one, but not for one that's still working).
    OCCT has a PSU test in it's suite of tools (it's free): Home
    I haven't used it myself, so you'll have to read the documentation on it.
    At work, we just try another PSU
    If you choose to try another one, purchase it from a place that will accept returns (that way you can get your money back if you don't need it).

    Prime95 can expose errors that MemTest86+ doesn't see.
    Please run it.

    Also, please run the other video and CPU stress tests listed here: Hardware Diagnostics
      My System SpecsSystem Spec

  4. #14


    Posts : 148
    Windows 8.1 Pro


    Hi,

    Many thanks for your response and apologies for the late response, The system has passed around 14 hours of Prime 95 without any errors and I have run memtest again without any error.

    I have today received a response BSOD (Reference By Pointer) I have attached a new set of memory dumps and files.

    Please can you advise what the likely cause of this was?

    Many thanks,
      My System SpecsSystem Spec

  5. #15


    Posts : 660
    windows 8.1


    The one dumpfile of 01-04-2014 mention the procesname Furmark.exe.

    Did you try to run the Furmark Test on your Pc.?
      My System SpecsSystem Spec

  6. #16


    Posts : 148
    Windows 8.1 Pro


    Quote Originally Posted by lifetec View Post
    The one dumpfile of 01-04-2014 mention the procesname Furmark.exe.

    Did you try to run the Furmark Test on your Pc.?

    Hi,

    Yes this occurred when I ran it for around 4 hours and then attempted to end the test this is when the BSOD was displayed. I was testing the GPU.

    Is Furmark not compatible with Windows 8 then?
      My System SpecsSystem Spec

  7. #17


    Posts : 5,139
    Win8.1Pro - Finally!!!


    A BSOD while running Furmark would suggest (to me) that there was an issue with the video card.
    Is the result (BSOD) reproducible? By this I mean, does it BSOD every time that you try to end the test?

    AMD OverDrive used to cause problems - I haven't seen many with the newer version.
    That being said, I suspect it now - so here's my canned speech about it:
    AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.
    NOTE: these symptoms were from the previous release of OverDrive. The new release uses the same driver name, but is dated from 4 November 2013.
    Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
    Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
    Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

    If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
    Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
    Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.
    Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

    If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.
    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    LGPBTDD.sys Wed Jul 1 14:47:52 2009 (4A4BAF58)
    Logitech GamePanel Software
    http://www.carrona.org/drivers/driver.php?id=LGPBTDD.sys

    LGBusEnum.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
    Logitech Keyboard
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys

    LGVirHid.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
    Logitech Gamepanel Virtual HID Device Driver
    http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys

    Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.




    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Apr  1 10:21:59.846 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\040114-7937-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 4:49:05.553
    Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+96bf )
    BugCheck 18, {0, ffffe00006765fe0, 2, ffffffffffffffff}
    BugCheck Info: REFERENCE_BY_POINTER (18)
    Arguments: 
    Arg1: 0000000000000000, Object type of the object whose reference count is being lowered
    Arg2: ffffe00006765fe0, Object whose reference count is being lowered
    Arg3: 0000000000000002, Reserved
    Arg4: ffffffffffffffff, Reserved
        The reference count of an object is illegal for the current state of the object.
        Each time a driver uses a pointer to an object the driver calls a kernel routine
        to increment the reference count of the object. When the driver is done with the
        pointer the driver calls another kernel routine to decrement the reference count.
        Drivers must match calls to the increment and decrement routines. This bugcheck
        can occur because an object's reference count goes to zero while there are still
        open handles to the object, in which case the fourth parameter indicates the number
        of opened handles. It may also occur when the object?s reference count drops below zero
        whether or not there are open handles to the object, and in that case the fourth parameter
        contains the actual value of the pointer references count.
    BUGCHECK_STR:  0x18
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  FurMark.exe
    FAILURE_BUCKET_ID: 0x18_OVER_DEREFERENCE_nt!_??_::FNODOBFM::_string_
      BIOS Version                  2301
      BIOS Release Date             01/06/2014
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Apr  1 10:21:59.846 2014 (UTC - 4:00)**************************
    LGPBTDD.sys                 Wed Jul  1 14:47:52 2009 (4A4BAF58)
    LGBusEnum.sys               Mon Nov 23 20:36:48 2009 (4B0B38B0)
    LGVirHid.sys                Mon Nov 23 20:36:48 2009 (4B0B38B0)
    AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
    usbfilter.sys               Tue Aug 28 21:27:12 2012 (503D6FF0)
    SamsungRapidDiskFltr.sys    Mon Jul 29 14:55:38 2013 (51F6BAAA)
    SamsungRapidFSFltr.sys      Mon Jul 29 14:55:39 2013 (51F6BAAB)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    AODDriver2.sys              Mon Nov  4 14:47:26 2013 (5277F9CE)
    RTKVHD64.sys                Tue Nov  5 06:39:41 2013 (5278D8FD)
    Rt630x64.sys                Tue Dec 17 22:30:14 2013 (52B116C6)
    AMDACPKSL.SYS               Thu Dec 19 22:16:21 2013 (52B3B685)
    AtihdWB6.sys                Thu Dec 19 22:16:38 2013 (52B3B696)
    kerneld.x64                 Tue Feb 11 16:16:18 2014 (52FA9322)
    atikmpag.sys                Wed Mar 12 10:25:35 2014 (53206E5F)
    atikmdag.sys                Wed Mar 12 11:28:19 2014 (53207D13)
    
    http://www.carrona.org/drivers/driver.php?id=LGPBTDD.sys
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
    http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=SamsungRapidDiskFltr.sys
    http://www.carrona.org/drivers/driver.php?id=SamsungRapidFSFltr.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
    http://www.carrona.org/drivers/driver.php?id=kerneld.x64
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
      My System SpecsSystem Spec

  8. #18


    Posts : 148
    Windows 8.1 Pro


    Hi,

    Thanks for your further response,

    I did install the latest Logitech Set Point drivers for the my G19 keyboard I guess that they have not updated those drivers though in a while. I used Driver Sweeper to remove all traces of the old drivers.

    I've removed the AMD stuff from removing a program options in control panel and have just installed the driver for the GPU via device manager and so far I have not had another BSOD.

    Regarding CPU stress tests, the system passed 100 passes with Intel Burn and I ran Prime 95 overnight without any errors. However, each time I run OCCT it will freeze from what I understand OCCT does tend to crash quite a lot, I have swapped out all hardware within the system so I don't think its a hardware related issue.

    I hope the new major update for Windows 8.1 may improve things further.
      My System SpecsSystem Spec

  9. #19


    Posts : 148
    Windows 8.1 Pro


    Hi,

    I've now done a clean install of Windows 8.1 Pro 64bit. I have attached a new set of logs etc, could you please confirm that UEFI boot and secure boot are showing as enabled? And that everything within Windows looks in good order?

    Edit - System has just crashed again logs re-attached with dump file, when you have a moment could you advise what may have caused this?


    Many thanks again for your help.
      My System SpecsSystem Spec

  10. #20


    Posts : 5,139
    Win8.1Pro - Finally!!!


    UEFI and SecureBoot are working fine now.

    Ensure that you have ALL Windows Updates - particularly anything relating to USB/USB 3.0 (as there is an xHCI USB error in the WER section of MSINFO32 - and it's the only error in there). Also check the PC manufacturer's website to see if there are any updates for USB/USB 3.0 and install any that are available.

    Sometimes, in new setups, we find errors with this device (xHCI controller) in Device Manager. The solution is to right click on the device and select "Uninstall". Then reboot the system and check to ensure that the device doesn't have any problems.

    As this is a USB error - what it plugged into your USB ports?
    When figuring this out, keep track of what's plugged into which port.
    Also, keep track of what's plugged into the USB 3.0 ports.

    hal.dll is listed in the raw stack text for this problem - usually when I see this, it's due to a compatibility problem.

    These devices all seem to be USB:
    G19 Gaming Keyboard
    CM STORM SENTINEL GAMING MOUSE
    Model FCR-HS3 -1 USB Device
    Model SanDisk Extreme USB Device
    Brother QL-570 Brother QL-570 USB001 Not Available

    Please remove them if they're not essential to the operation of the system.
    For those that are essential (such as the keyboard and mouse), temporarily replace them with other devices in order to test them.

    Uninstall the Logitech software as it's drivers date from 2009 (feel free to reinstall the latest, Win8.1 compatible version once the system has been stabilized.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Apr  2 11:31:30.921 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\040214-20515-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:00:05.635
    *** ERROR: Module load completed but symbols could not be loaded for USBXHCI.SYS
    *** ERROR: Module load completed but symbols could not be loaded for Wdf01000.sys
    Probably caused by :USBXHCI.SYS ( USBXHCI+17e5d )
    BugCheck D1, {10, 2, 0, fffff80001c17e5d}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000010, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff80001c17e5d, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_USBXHCI+17e5d
      BIOS Version                  2301
      BIOS Release Date             01/06/2014
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Apr  2 11:31:30.921 2014 (UTC - 4:00)**************************
    LGBusEnum.sys               Mon Nov 23 20:36:48 2009 (4B0B38B0)
    SamsungRapidDiskFltr.sys    Mon Jul 29 14:55:38 2013 (51F6BAAA)
    SamsungRapidFSFltr.sys      Mon Jul 29 14:55:39 2013 (51F6BAAB)
    eamonm.sys                  Thu Aug 15 10:53:50 2013 (520CEB7E)
    ehdrv.sys                   Thu Aug 15 10:54:11 2013 (520CEB93)
    EpfwLWF.sys                 Thu Aug 15 10:55:11 2013 (520CEBCF)
    epfwwfp.sys                 Thu Aug 15 10:55:12 2013 (520CEBD0)
    edevmon.sys                 Mon Aug 19 09:00:54 2013 (52121706)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    AtihdWB6.sys                Tue Sep 24 20:24:38 2013 (52422D46)
    AMDACPKSL.SYS               Tue Sep 24 20:24:41 2013 (52422D49)
    RTKVHD64.sys                Tue Nov  5 06:39:41 2013 (5278D8FD)
    atikmpag.sys                Fri Dec  6 15:21:45 2013 (52A231D9)
    atikmdag.sys                Fri Dec  6 16:19:43 2013 (52A23F6F)
    Rt630x64.sys                Tue Feb 18 06:44:16 2014 (53034790)
    
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
    http://www.carrona.org/drivers/driver.php?id=SamsungRapidDiskFltr.sys
    http://www.carrona.org/drivers/driver.php?id=SamsungRapidFSFltr.sys
    http://www.carrona.org/drivers/driver.php?id=eamonm.sys
    http://www.carrona.org/drivers/driver.php?id=ehdrv.sys
    http://www.carrona.org/drivers/driver.php?id=EpfwLWF.sys
    http://www.carrona.org/drivers/driver.php?id=epfwwfp.sys
    edevmon.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
      My System SpecsSystem Spec

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