Windows 8 and 8.1 Forums


BSOD while on Chrome, DRIVER_POWER_STATE_FAILURE

  1. #1


    Taylor, MI
    Posts : 5
    Windows 8.1

    BSOD while on Chrome, DRIVER_POWER_STATE_FAILURE


    Hello all,

    I have a brand-new Lenovo Y510P, I just got it Tuesday. I spent the first few days getting it set the way I want (installing iTunes, Chrome, etc.) and it was fine.

    On Sunday afternoon, while on ESPN.com, it crashed the error above. After restarting, I could get to the login screen but after I typed my password, the screen would go blank (black). I could use the mouse to move the cursor, but that was it. I called Lenovo, they were beyond helpless. After playing with it for a couple of hours, I managed (not really sure how, to be honest) to get it to come back on. Everything was okay for an hour, then it crashed again. This time, it started back up fine.

    I used the "Refresh" function, then reinstalled my software and it was okay for the rest of Sunday and early Monday. At one point, while on Chrome again, it just totally crashed, no BSOD or anything, just kicked me back to the login screen. I was able to login right away and everything worked as normal.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    As this is a brand new system - how long do you have to decide to return it?
    Are there any fees for returning it?
    This will affect how we proceed.

    With a single BSOD, this is difficult to diagnose.
    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    Please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Mar 24 12:00:01.924 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\032414-38046-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 16:49:56.730
    *** ERROR: Module load completed but symbols could not be loaded for usbccgp.sys
    Probably caused by :usbccgp.sys
    BugCheck 9F, {3, ffffe00005e1d8e0, ffffd00020986840, ffffe0000e1101c0}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe00005e1d8e0, Physical Device Object of the stack
    Arg3: ffffd00020986840, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe0000e1101c0, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_IMAGE_usbccgp.sys
    CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
      BIOS Version                  74CN44WW(V3.05)
      BIOS Release Date             09/18/2013
      Manufacturer                  LENOVO
      Product Name                  20217
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Mar 24 12:00:01.924 2014 (UTC - 4:00)**************************
    LhdX64.sys                  Mon Jan 11 10:06:58 2010 (4B4B3E92)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    wsvd.sys                    Wed Jun 13 05:10:30 2012 (4FD85906)
    excfs.sys                   Tue Jan  8 11:00:53 2013 (50EC42B5)
    excsd.sys                   Tue Jan  8 11:00:57 2013 (50EC42B9)
    AcpiVpc.sys                 Sat Feb 16 20:52:02 2013 (512037C2)
    btmaux.sys                  Tue Apr 23 07:28:02 2013 (51767042)
    TeeDriverx64.sys            Tue Jul  2 14:38:08 2013 (51D31E10)
    L1C63x64.sys                Tue Jul 16 02:56:31 2013 (51E4EE9F)
    iwdbus.sys                  Wed Jul 24 21:06:12 2013 (51F07A04)
    SYMEVENT64x86.SYS           Fri Jul 26 22:26:58 2013 (51F32FF2)
    SRTSPX64.SYS                Fri Jul 26 22:45:06 2013 (51F33432)
    Ironx64.SYS                 Mon Jul 29 20:59:35 2013 (51F70FF7)
    SYMDS64.SYS                 Tue Jul 30 19:29:08 2013 (51F84C44)
    dump_iaStorA.sys            Thu Aug  1 21:39:52 2013 (51FB0DE8)
    iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
    btmhsf.sys                  Mon Aug 19 04:21:07 2013 (5211D573)
    igdkmd64.sys                Mon Aug 19 19:08:25 2013 (5212A569)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    EX64.SYS                    Thu Aug 22 16:36:51 2013 (52167663)
    ENG64.SYS                   Thu Aug 22 16:38:20 2013 (521676BC)
    RTKVHD64.sys                Fri Aug 30 08:59:57 2013 (5220974D)
    SYMEFA64.SYS                Sat Aug 31 00:02:36 2013 (52216ADC)
    ibtusb.sys                  Tue Sep 10 14:07:42 2013 (522F5FEE)
    IDSVia64.sys                Fri Sep 13 03:05:57 2013 (5232B955)
    SynTP.sys                   Tue Sep 17 21:47:41 2013 (5239063D)
    Smb_driver_Intel.sys        Tue Sep 17 21:50:21 2013 (523906DD)
    NETwbw02.sys                Thu Sep 19 03:40:12 2013 (523AAA5C)
    SYMNETS.SYS                 Mon Sep 23 22:41:10 2013 (5240FBC6)
    ccSetx64.sys                Mon Sep 23 23:58:04 2013 (52410DCC)
    BHDrvx64.sys                Tue Sep 24 00:07:00 2013 (52410FE4)
    SRTSP64.SYS                 Wed Sep 25 20:23:42 2013 (52437E8E)
    nvlddmkm.sys                Fri Oct  4 02:51:43 2013 (524E657F)
    nvpciflt.sys                Fri Oct  4 02:52:20 2013 (524E65A4)
    eeCtrl64.sys                Wed Oct  9 16:50:19 2013 (5255C18B)
    EraserUtilRebootDrv.sys     Wed Oct  9 16:50:19 2013 (5255C18B)
    AntiLog64.sys               Wed Oct 16 05:59:47 2013 (525E6393)
    rtsuvc.sys                  Wed Oct 16 10:48:32 2013 (525EA740)
    
    http://www.carrona.org/drivers/driver.php?id=LhdX64.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    wsvd.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=excfs.sys
    http://www.carrona.org/drivers/driver.php?id=excsd.sys
    http://www.carrona.org/drivers/driver.php?id=AcpiVpc.sys
    http://www.carrona.org/drivers/driver.php?id=btmaux.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
    ibtusb.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=IDSVia64.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=NETwbw02.sys
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
    http://www.carrona.org/drivers/driver.php?id=AntiLog64.sys
    http://www.carrona.org/drivers/driver.php?id=rtsuvc.sys
      My System SpecsSystem Spec

  3. #3


    Taylor, MI
    Posts : 5
    Windows 8.1


    Well, I'm not sure about the returning/fee. When I called Lenovo, they wanted me to wipe the hard drive - and because it was (according to them) software related and not hardware, they wanted to charge me $89.

    For the red driver in the list, I did a Google search but couldn't find any updated copy. I assume I should just remove it?

    See attached for the zip file.
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by Fronzizzle View Post
    Well, I'm not sure about the returning/fee. When I called Lenovo, they wanted me to wipe the hard drive - and because it was (according to them) software related and not hardware, they wanted to charge me $89.

    For the red driver in the list, I did a Google search but couldn't find any updated copy. I assume I should just remove it?

    See attached for the zip file.
    A Driver_Power_State_Failure means that an IRP Packet is blocked. Typically, a Stop 0x9F with the first parameter is holding the value of 3, means that a certain device object (Windows representation of installed devices), is holding a IRP packet for too long and therefore creating a blockage of any further IRP packets to be processed.
    At this point, for those who do not understand what a IRP is or how it works, quite simply a IRP is a I/O request packet, this data structure is used by the Windows operating system and other drivers to communicate with each other. The packets are handed by the I/O Manager which then routes these packets to the appropriate destination.

    So, I checked the dump file for the blockage and I found
    Args: 00000000 00000000 00000000 00000000
    >[ 16, 2] 0 1 ffffe00005e1d8e0 00000000 00000000-00000000 pending
    \Driver\usbccgp
    Args: 00041100 00000001 00000001 00000002
    [ 16, 2] 0 e1 ffffe00007b3a640 00000000 fffff80079da1d80-ffffe00000829010 Success Error Cancel pending
    Unable to load image \SystemRoot\system32\drivers\ksthunk.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ksthunk.sys
    *** ERROR: Module load completed but symbols could not be loaded for ksthunk.sys
    \Driver\ksthunk nt!PopRequestCompletion
    Now, this driver of Windows is basically used for the Streaming purposes according to this link - Driver Reference Table

    I checked your DXDIAG file for searching the streaming devices and Voila! I found only a single reference to KSTHUNK i.e Lenovo EasyCamera

    Hence, I strongly suggest you to remove this Lenovo EasyCamera by going to the My Computer and selecting Uninstall Programs And Features. Completely remove the Lenovo EasyCamera. Also, as a side measure, open any streaming website like youtube which use flash player, right click and disable the Webcam access under the Webcam setting.

    Please let me know if it works or not which I think should work.

    @John - Reference followed for getting that information - BSODTutorials: Debugging Stop 0x9F - Blocked IRPs
    Last edited by blueelvis; 25 Mar 2014 at 13:32. Reason: Added the Real Reason.
      My System SpecsSystem Spec

  5. #5


    Taylor, MI
    Posts : 5
    Windows 8.1


    Thanks for the reply. That makes a lot of since sense I was online when it crashed.

    I removed the EasyCamera.
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by Fronzizzle View Post
    Thanks for the reply. That makes a lot of since sense I was online when it crashed.

    I removed the EasyCamera.
    Please test extensively and make sure you do the streaming as well. If you are satisfied, make sure to close this thread as SOLVED
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Don't worry about the RED driver for now.
      My System SpecsSystem Spec

  8. #8


    Taylor, MI
    Posts : 5
    Windows 8.1


    I apologize, I marked this as Solved but over the last couple of days I noticed another issue - not sure if it's related or not. While on the internet, my computer will randomly go dark for about 20 seconds, kick me back to the main screen. I can log back in and when I do, the pages I had open are still up so the web isn't crashing, it's just the computer. Doesn't happen often, maybe 1-3 times a day or so.
      My System SpecsSystem Spec

  9. #9


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
      My System SpecsSystem Spec

  10. #10


    Taylor, MI
    Posts : 5
    Windows 8.1


    See attached.

    Not sure if it helps, but it happened three times in a 10 minute span just after I posted this last night. I had the internet opened, but minimized - it's like the computer is going to sleep. I can't remember for sure, but I don't think it happens while I'm active in a window, scrolling or reading. I triple-checked all of the power settings, nothing I can find should be causing the issue - the computer is plugged in, and the power settings don't call for anything to happen until 30 minutes of idle time.
      My System SpecsSystem Spec

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BSOD while on Chrome, DRIVER_POWER_STATE_FAILURE
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