Windows 8 and 8.1 Forums


BSOD playing WoW/Playing music, error SYSTEM_SERVICE_EXCEP

  1. #1


    Posts : 2
    Windows 8.1

    BSOD playing WoW/Playing music, error SYSTEM_SERVICE_EXCEP


    Hi, I just bought a new laptop and have been using it a few days when today while playing World of Warcraft and listening to DI.FM on my browser it crashed. I was able to reproduce this a few times with the same conditions. I am hoping you can help me figure out what is causing this issue. Thanks.

    Attachment 40204

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Is there any particular reason that you are not using UEFI or Secure Boot?
    In general this model comes with UEFI and Secure Boot enabled.

    Have you set the time and time zone on your system? (the flag on your profile says Minnesota, but the time is set to Pacific Daylight time).

    The system also comes with a 1 tB HDD, but now has an SSD installed - did you have someone install the SSD and move the operating system for you? (We do this at work quite often - normally we do it by cloning the hard drive to the SSD).

    I'd suggest running a memory diagnostic, as one of the memory dumps has an error that is suggestive of memory problems (hardware): Memory Diagnostics You may also want to run the free hardware diagnostics from here: Hardware Diagnostics

    Beyond that, I'd suggest visiting the Asus website and updating ALL of the drivers there.
    To start with, go by the dates on the drivers in the memory dump that I've listed below.

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Mar 25 03:16:41.939 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\032514-7093-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:04:27.617
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :memory_corruption
    BugCheck 3B, {c000001d, fffff800eda2ed43, ffffd00037e285f0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c000001d, Exception code that caused the bugcheck
    Arg2: fffff800eda2ed43, Address of the instruction which caused the bugcheck
    Arg3: ffffd00037e285f0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BIT
    CPUID:        "Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
      BIOS Version                  G750JM.205
      BIOS Release Date             02/11/2014
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  G750JM
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Mar 25 02:10:49.648 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\032414-7171-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 10:38:52.326
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :ntkrnlmp.exe ( nt!SwapContext_PatchXRstor+0 )
    BugCheck 3B, {c0000005, fffff802713bff6a, ffffd00038bdad40, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff802713bff6a, Address of the instruction which caused the bugcheck
    Arg3: ffffd00038bdad40, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  Wow-64.exe
    FAILURE_BUCKET_ID: 0x3B_nt!SwapContext_PatchXRstor
    CPUID:        "Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
      BIOS Version                  G750JM.205
      BIOS Release Date             02/11/2014
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  G750JM
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Mar 24 15:22:43.023 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\032414-5656-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:1 days 19:10:48.716
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+6b046 )
    BugCheck 139, {3, ffffd00022ca66e0, ffffd00022ca6638, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffffd00022ca66e0, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffffd00022ca6638, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  Skype.exe
    FAILURE_BUCKET_ID: 0x139_3_win32k+6b046
    CPUID:        "Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
      BIOS Version                  G750JM.205
      BIOS Release Date             02/11/2014
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  G750JM
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Mar 25 03:16:41.939 2014 (UTC - 4:00)**************************
    ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)
    AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)
    kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
    btath_lwflt.sys             Fri Nov  2 01:35:44 2012 (50935BB0)
    btath_hcrp.sys              Tue Dec 18 04:54:54 2012 (50D03D6E)
    bcmwl63a.sys                Sat Jun  1 00:59:47 2013 (51A97FC3)
    btath_rcp.sys               Fri Jun 21 05:11:54 2013 (51C418DA)
    atkwmiacpi64.sys            Tue Jul  2 04:35:32 2013 (51D290D4)
    plctrl.sys                  Wed Jul 10 23:23:44 2013 (51DE2540)
    L1C63x64.sys                Tue Jul 16 02:56:31 2013 (51E4EE9F)
    iwdbus.sys                  Wed Jul 24 21:06:12 2013 (51F07A04)
    ETD.sys                     Thu Aug  1 03:39:54 2013 (51FA10CA)
    bcbtums.sys                 Wed Aug  7 11:11:22 2013 (5202639A)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    btath_flt.sys               Thu Aug 22 23:46:29 2013 (5216DB15)
    TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
    igdkmd64.sys                Mon Sep 16 20:08:54 2013 (52379D96)
    iaStorA.sys                 Wed Sep 18 11:33:51 2013 (5239C7DF)
    dump_iaStorA.sys            Wed Sep 18 11:33:51 2013 (5239C7DF)
    AsHIDSwitch64.sys           Mon Oct  7 21:45:17 2013 (525363AD)
    nvvad64v.sys                Fri Dec 27 11:41:28 2013 (52BDADB8)
    btath_bus.sys               Mon Jan 20 09:20:21 2014 (52DD30A5)
    btath_avdt.sys              Mon Jan 20 09:20:56 2014 (52DD30C8)
    btath_a2dp.sys              Mon Jan 20 09:22:27 2014 (52DD3123)
    RTKVHD64.sys                Fri Jan 24 05:16:24 2014 (52E23D78)
    nvlddmkm.sys                Sun Feb  2 18:19:35 2014 (52EED287)
    
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
    http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
    http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
    http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
    plctrl.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=ETD.sys
    http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8.1


    I'm not sure about UEFI but I disabled Secure Boot when I installed the new SSD. I can't remember now where I saw that said to do that, but I was trying to clean install windows on the new SSD and I couldn't get it to boot off of my USB drive and it said to disable it. Not sure why the time zone was set to PDT, fixed that now. I installed the new SSD according to this guide ASUS G750JM Windows 8.1 clean install guide - Tweak Arena Forums

    I used the ASUS site to update the drivers when I clean installed.

    I'll run the diagnostics now, wondering if I should wipe the SSD and just clone the old HDD over?
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I've done 4 or 5 of these by cloning. All but one were Intel SSD's (the other was an HP SSD and I didn't check the actual manufacturer). On the Intel's we used the Intel cloning software - and on the HP we used the included Acronis software.
    None have come back with problems yet (knock on wood!).

    If you do the cloning, make sure that you enable UEFI and SecureBoot (Win8/8.1 and these systems were designed for it).

    I took a quick look at the link you used - it seems that the writer put a lot of thought into it and it includes most of the stuff I'd have thought of.
    I can't tell if anything is missing, as I haven't tried it this way myself.

    Still, I prefer the clone as it ensures that you have all originally installed drivers - and (luckily) Windows is intelligent enough to cope with the differences in HDD's vs SSD's. Especially with Asus boards and Intel chipsets, it's hard to tell exactly which drivers/software are needed/critical and which aren't.

    Frankly, now's the time to do this (clone it) - it's not going to be any easier for you once you've had the system for a while.
    Don't forget to maintain a copy so that you can re-clone/install if needed.
    Once you're happy with the installation, then you can reclaim the space that the clone copy occupies.

    Good luck!
      My System SpecsSystem Spec

BSOD playing WoW/Playing music, error SYSTEM_SERVICE_EXCEP
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