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Blue Screen, cannot find reason...

  1. #1


    Posts : 7
    Windows 8.1

    Blue Screen, cannot find reason...


    I sometimes gets blue screen, even when I am not running any programs.

    Please review this attached file.


    Thanks!

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disk-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    NOTE: See this link first: BSOD while playing on msi gt70 dragon edition 2 (thanks to kaelaan) It appears that the Killer Service problem was solved with the latest release of the Qualcomm versions of the drivers (so try updating to a version dated from later in 2014).

    The Qualcomm Atheros Killer Service/KillerNetManager is known to cause BSOD's. Please follow the workaround instructions here:
    First, open the Run dialog (Win + R keys) and type in "services.msc" (without the quotes) and press Enter
    Scroll down and locate the "Qualcomm Atheros Killer Service" and right click on it. Select "Stop"
    Right click on it again and this time select "Properties"
    In the dropdown box for "Startup type", select "Disabled", then click on the "OK" button at the bottom of the window

    Next, open Task Manager (right click on TaskBar and select "Task Manager")
    Click on the "More details" dropdown (if present)
    Click on the "Startup" tab
    Scroll down and locate the "KillerNetManager" entry, right click on it and select "Disable"
    There may also be an Install Shield (with the Killer gaming K next to it), if so Right click on it and select "Disable"
    Finally, restart the system in order for the changes to take affect.
    At times the Killer Network Manager will continue to load. If so, it's usually listed in the MSINFO32...Software Environment...Startup Programs section. If it is, please try this:
    It may be that the instructions aren't stopping everything.
    In some cases, there's a program running out of the Program Files/Program Files (x86) directory.
    "c:\program files\qualcomm atheros\killer network manager\killer~1.exe" (NOTE: killer~1.exe is most likely killernetmanager.exe)
    In other cases, there's a program running out of c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe (the long string of letters and numbers may change)

    Here's some things to try
    1) Please see if there are any entries in the Startup tab of Task Manager that are related to Qualcomm/Atheros/Killer Network Manager (and NOT the card itself) and disable them (please let us know what you find) Be careful as the wrong selection can disable the network card.
    2) Check in "msconfig" for any entries that aren't in the Startup tab of Task Manager. Let us know if you find any Qualcomm/Atheros/Killer entries there (we'll disable them differently if they are there).
    3) Locate the "c:\program files\qualcomm atheros\killer network manager\killer~1.exe" and rename the .exe to .BAD (the killer~1 is actually a filename that starts with killer and ends with .exe) There will be an error in event viewer, but it'll stop the bugger from loading.
    4) Locate the "c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe" entry and rename the last .exe to .BAD (the long string of letters and numbers may change)

    Just FYI - here are the MSI workaround instructions: MSI USA
    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    Apowersoft_AudioDevice.sys Thu Jul 23 08:04:10 2009 (4A6851BA)
    Wondershare Virtual Audio Device
    http://www.carrona.org/drivers/driver.php?id=Apowersoft_AudioDevice.sys

    LGBusEnum.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
    Logitech Keyboard
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys

    LGVirHid.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
    Logitech Gamepanel Virtual HID Device Driver
    http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings




    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Fri Mar 21 20:39:28.226 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\032114-10312-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 9:35:38.911
    Probably caused by :ntkrnlmp.exe ( nt!KiPageFault+23a )
    BugCheck A, {1, d, 1, fffff800edeb0374}
    BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
    Arguments: 
    Arg1: 0000000000000001, memory referenced
    Arg2: 000000000000000d, IRQL
    Arg3: 0000000000000001, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff800edeb0374, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_nt!KiPageFault
    CPUID:        "Intel(R) Core(TM) i7-4900MQ CPU @ 2.80GHz"
    MaxSpeed:     2800
    CurrentSpeed: 2794
      BIOS Version                  A07
      BIOS Release Date             12/04/2013
      Manufacturer                  Alienware
      Product Name                  Alienware 17
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Feb  6 22:15:38.267 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\020614-8578-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 9:17:47.949
    Probably caused by :win32k.sys ( win32k!EngAcquireSemaphore+c4f5 )
    BugCheck 3B, {c0000005, fffff801c4cabf5b, ffffd00022f1adb0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff801c4cabf5b, Address of the instruction which caused the bugcheck
    Arg3: ffffd00022f1adb0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!EngAcquireSemaphore
    CPUID:        "Intel(R) Core(TM) i7-4900MQ CPU @ 2.80GHz"
    MaxSpeed:     2800
    CurrentSpeed: 2794
      BIOS Version                  A07
      BIOS Release Date             12/04/2013
      Manufacturer                  Alienware
      Product Name                  Alienware 17
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Fri Mar 21 20:39:28.226 2014 (UTC - 4:00)**************************
    LGVirHid.sys                 Mon Nov 23 20:36:48 2009 (4B0B38B0)
    LGBusEnum.sys                Mon Nov 23 20:36:48 2009 (4B0B38B0)
    RtsPStor.sys                 Thu Mar 29 03:09:33 2012 (4F740AAD)
    PxHlpa64.sys                 Tue Apr 24 13:26:29 2012 (4F96E245)
    stdcfltn.sys                 Fri Jul 13 19:30:14 2012 (5000AF86)
    DellRbtn.sys                 Fri Aug  3 17:32:54 2012 (501C4386)
    dtscsibus.sys                Mon Oct 29 05:28:48 2012 (508E4C50)
    mbam.sys                     Thu Feb 28 15:33:07 2013 (512FBF03)
    e22w8x64.sys                 Wed Mar 20 17:24:01 2013 (514A28F1)
    vmci.sys                     Fri May 17 21:19:18 2013 (5196D716)
    LGSHidFilt.Sys               Thu May 30 11:16:33 2013 (51A76D51)
    VMNET.SYS                    Thu Jul 18 15:42:50 2013 (51E8453A)
    vmnetadapter.sys             Thu Jul 18 15:43:00 2013 (51E84544)
    vmnetbridge.sys              Thu Jul 18 15:43:47 2013 (51E84573)
    SYMEVENT64x86.SYS            Fri Jul 26 22:26:58 2013 (51F32FF2)
    SRTSPX64.SYS                 Fri Jul 26 22:45:06 2013 (51F33432)
    Ironx64.SYS                  Mon Jul 29 20:59:35 2013 (51F70FF7)
    SYMDS64.SYS                  Tue Jul 30 19:29:08 2013 (51F84C44)
    iaStorAV.sys                 Wed Jul 31 20:00:49 2013 (51F9A531)
    dump_iaStorAV.sys            Wed Jul 31 20:00:49 2013 (51F9A531)
    vsock.sys                    Wed Jul 31 22:46:10 2013 (51F9CBF2)
    ST_Accel.sys                 Tue Aug  6 13:08:21 2013 (52012D85)
    SynTP.sys                    Tue Aug 13 17:20:24 2013 (520AA318)
    Smb_driver_Intel.sys         Tue Aug 13 17:23:00 2013 (520AA3B4)
    intelppm.sys                 Thu Aug 22 04:46:35 2013 (5215CFEB)
    EX64.SYS                     Thu Aug 22 16:36:51 2013 (52167663)
    ENG64.SYS                    Thu Aug 22 16:38:20 2013 (521676BC)
    NETwew00.sys                 Thu Aug 22 17:20:34 2013 (521680A2)
    SYMEFA64.SYS                 Sat Aug 31 00:02:36 2013 (52216ADC)
    TeeDriverx64.sys             Thu Sep  5 14:02:18 2013 (5228C72A)
    SYMNETS.SYS                  Mon Sep 23 22:41:10 2013 (5240FBC6)
    ccSetx64.sys                 Mon Sep 23 23:58:04 2013 (52410DCC)
    SRTSP64.SYS                  Wed Sep 25 20:23:42 2013 (52437E8E)
    RTKVHD64.sys                 Wed Oct  2 09:32:58 2013 (524C208A)
    hcmon.sys                    Wed Oct  9 11:03:51 2013 (52557057)
    eeCtrl64.sys                 Wed Oct  9 16:50:19 2013 (5255C18B)
    EraserUtilRebootDrv.sys      Wed Oct  9 16:50:19 2013 (5255C18B)
    vmnetuserif.sys              Fri Oct 18 14:19:38 2013 (52617BBA)
    vmx86.sys                    Fri Oct 18 15:34:39 2013 (52618D4F)
    clwvd6.sys                   Tue Oct 29 02:58:10 2013 (526F5C82)
    BHDrvx64.sys                 Thu Dec  5 17:05:28 2013 (52A0F8A8)
    iwdbus.sys                   Tue Dec 17 17:47:38 2013 (52B0D48A)
    nvvad64v.sys                 Fri Dec 27 11:41:28 2013 (52BDADB8)
    SbieDrv.sys                  Fri Jan 17 14:00:36 2014 (52D97DD4)
    igdkmd64.sys                 Wed Jan 22 17:42:16 2014 (52E04948)
    IDSvia64.sys                 Wed Feb 19 18:03:58 2014 (5305385E)
    nvpciflt.sys                 Tue Mar  4 05:58:52 2014 (5315B1EC)
    nvlddmkm.sys                 Tue Mar  4 06:07:52 2014 (5315B408)
    nvkflt.sys                   Tue Mar  4 06:12:10 2014 (5315B50A)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Feb  6 22:15:38.267 2014 (UTC - 4:00)**************************
    Apowersoft_AudioDevice.sys   Thu Jul 23 08:04:10 2009 (4A6851BA)
    iwdbus.sys                   Thu Sep 26 17:38:04 2013 (5244A93C)
    igdkmd64.sys                 Wed Dec 18 15:49:12 2013 (52B20A48)
    nvlddmkm.sys                 Thu Dec 19 12:02:52 2013 (52B326BC)
    nvpciflt.sys                 Thu Dec 19 12:03:20 2013 (52B326D8)
    nvkflt.sys                   Thu Dec 19 12:03:30 2013 (52B326E2)
    IDSvia64.sys                 Fri Jan 10 22:57:07 2014 (52D0C113)
    
    http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
    http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys
    DellRbtn.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=dtscsibus.sys
    http://www.carrona.org/drivers/driver.php?id=mbam.sys
    http://www.carrona.org/drivers/driver.php?id=e22w8x64.sys
    http://www.carrona.org/drivers/driver.php?id=vmci.sys
    http://www.carrona.org/drivers/driver.php?id=LGSHidFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
    http://www.carrona.org/drivers/driver.php?id=vmnetadapter.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
    iaStorAV.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    dump_iaStorAV.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=vsock.sys
    http://www.carrona.org/drivers/driver.php?id=ST_Accel.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
    http://www.carrona.org/drivers/driver.php?id=NETwew00.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=hcmon.sys
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
    http://www.carrona.org/drivers/driver.php?id=vmx86.sys
    clwvd6.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=SbieDrv.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvkflt.sys
    http://www.carrona.org/drivers/driver.php?id=Apowersoft_AudioDevice.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=nvkflt.sys
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
      My System SpecsSystem Spec

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