BSOD crash randomly occuring every few days

Mitrakas · Mar 20, 2014

Hello - computer has been recently crashing every so often. I update most of my driver, which at first seemed to fix the issue, but the BSOD started again. It also seems to crash when I am using IE11 desktop over Chrome but have not confirmed this yet. Any assistance would be greatly appreciated. Thank you.

lifetec · Mar 20, 2014

Could you also upload your dumpfiles.
Please make a new SF. zip.

If you have not already configured windows to make dumpfiles, then please follow this using step 6 there first: Dump Files - Configure Windows to Create on BSOD

Mitrakas · Mar 29, 2014

Thank you for the response. I have included the .DMP file. Another BSOD occurred this AM. Starting to get annoying now. Thank you for your insight in solving this issue!!

usasma · Mar 31, 2014

Your BIOS dates from 2010. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

Out of 3 memory dumps there were 3 different BSOD error codes (I usually use a sample of 4 or 5 memory dumps - but there were records of differing memory dumps in the WER section of your MSINFO32 report). Additionally, one of the memory dumps points to hardware as the cause. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- compatibility issues (3rd party hardware/drivers)
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

You can get a head start on the hardware diagnostics if you'd like - they are located here: Hardware Diagnostics

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

SSPORT.sys Thu Aug 11 19:07:32 2005 (42FBDA34)
Samsung printer driver
http://www.carrona.org/drivers/driver.php?id=SSPORT.sys

ElbyCDIO.sys Thu Dec 16 17:58:13 2010 (4D0A9985)
CDRTools/ElbyCDIO/DVD Region Killer/VirtualCloneDrive (elby CloneDVD™ 2)/AnyDVD
http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.

Analysis:
The following is for informational purposes only.

Code:

[FONT=lucida console]**************************Sun Mar 30 14:34:37.129 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\033014-26546-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16452.amd64fre.winblue_gdr.131030-1505
System Uptime:[B]0 days 0:08:09.842[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]hardware ( win32k+615d1 )[/B]
BugCheck [B]3B, {c000001d, fffff9600019a5d1, ffffd00025832f00, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000003B"]SYSTEM_SERVICE_EXCEPTION (3b)[/URL]
Arguments: 
Arg1: 00000000c000001d, Exception code that caused the bugcheck
Arg2: fffff9600019a5d1, Address of the instruction which caused the bugcheck
Arg3: ffffd00025832f00, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  iexplore.exe
FAILURE_BUCKET_ID: [B]IP_MISALIGNED[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         930  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: [B]2800[/B]
  BIOS Version                  A04
  BIOS Release Date             10/21/2010
  Manufacturer                  Dell Inc.
  Product Name                  Studio XPS 9100
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar 30 07:00:52.025 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\033014-19562-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16452.amd64fre.winblue_gdr.131030-1505
System Uptime:[B]0 days 21:50:28.198[/B]
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by :[B]pci.sys[/B]
BugCheck [B]9F, {3, ffffe00001f25880, fffff803a56de980, ffffe00001019e10}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000009F"]DRIVER_POWER_STATE_FAILURE (9f)[/URL]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe00001f25880, Physical Device Object of the stack
Arg3: fffff803a56de980, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe00001019e10, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_POWER_DOWN_iaStorA_IMAGE_pci.sys[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         930  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: [B]2800[/B]
  BIOS Version                  A04
  BIOS Release Date             10/21/2010
  Manufacturer                  Dell Inc.
  Product Name                  Studio XPS 9100
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Mar 29 09:09:25.067 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\032914-17750-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16452.amd64fre.winblue_gdr.131030-1505
System Uptime:[B]2 days 1:26:54.582[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!SeReleaseSecurityDescriptor+19 )[/B]
BugCheck [B]C2, {99, ffffe00005ce5400, 0, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x000000C2"]BAD_POOL_CALLER (c2)[/URL]
Arguments: 
Arg1: 0000000000000099, Attempt to free pool with invalid address  (or corruption in pool header)
Arg2: ffffe00005ce5400, Address being freed
Arg3: 0000000000000000, 0
Arg4: 0000000000000000, 0
BUGCHECK_STR:  0xc2_99
PROCESS_NAME:  lsass.exe
FAILURE_BUCKET_ID: [B]0xc2_99_nt!SeReleaseSecurityDescriptor[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         930  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: [B]2800[/B]
  BIOS Version                  A04
  BIOS Release Date             10/21/2010
  Manufacturer                  Dell Inc.
  Product Name                  Studio XPS 9100
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[FONT=lucida console]**************************Sun Mar 30 14:34:37.129 2014 (UTC - 4:00)**************************
[COLOR=RED][B]SSPORT.sys                  Thu Aug 11 19:07:32 2005 (42FBDA34)[/B][/COLOR]
[COLOR=RED][B]ElbyCDIO.sys                Thu Dec 16 17:58:13 2010 (4D0A9985)[/B][/COLOR]
PxHlpa64.sys                Tue Apr 24 13:26:29 2012 (4F96E245)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
amdkmafd.sys                Sat Sep 22 21:04:42 2012 (505E602A)
dump_iaStorA.sys            Tue Mar  5 12:49:05 2013 (51363011)
iaStorA.sys                 Tue Mar  5 12:49:05 2013 (51363011)
point64.sys                 Fri Apr 12 08:15:29 2013 (5167FAE1)
LHidFilt.Sys                Thu May 23 02:10:00 2013 (519DB2B8)
S3XXx64.sys                 Thu May 30 01:42:54 2013 (51A6E6DE)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
usbcir.sys                  Thu Aug 22 07:38:26 2013 (5215F832)
AtihdWB6.sys                Tue Sep 24 20:24:38 2013 (52422D46)
AMDACPKSL.SYS               Tue Sep 24 20:24:41 2013 (52422D49)
RTKVHD64.sys                Tue Oct 22 08:31:34 2013 (52667026)
atikmpag.sys                Fri Dec  6 15:21:45 2013 (52A231D9)
atikmdag.sys                Fri Dec  6 16:19:43 2013 (52A23F6F)
Rt630x64.sys                Tue Dec 17 22:30:14 2013 (52B116C6)
RtsUStor.sys                Fri Jan  3 00:31:27 2014 (52C64B2F)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar 30 07:00:52.025 2014 (UTC - 4:00)**************************
hiber_iaStorA.sys           Tue Mar  5 12:49:05 2013 (51363011)
[/FONT]

BSOD crash randomly occuring every few days

Mitrakas

New Member

My Computer

System One

lifetec

New Member

My Computer

System One

Mitrakas

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One