Windows 8 and 8.1 Forums


BSOD on DELL XPS when update to Windows 8.1

  1. #1


    Posts : 2
    Windows 8

    BSOD on DELL XPS when update to Windows 8.1


    Over the last several days I have been attempting to update windows to 8.1. It starts, tells me that it is installing. At this point I have been unable to stay through the length of the install to see the point that the crash actually happens.

    Sorry for the lack of info, but trying to deal with this as well as a personal matter.

    Thank you in advance to anyone who can assist.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Generic advice (based on your problem description):

    I've seen antivirus programs interfere - so remove any antivirus/internet security programs (temporarily) and use Windows Defender and the Windows Firewall while installing 8.1

    Get ALL updates form the PC manufacturer
    Then get ALL Windows Updates
    Then do it all again 2 or 3 times - continue until you have all updates.
    Then try again.

    FWIW - it took me 3-4 months to finally be able to update to 8.1 on a new, Win8 system.

    Specific advice (based on the reports that you submitted):

    Your BIOS dates from 2008. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    Due to the age of the system, it is very likely that this system may not be compatible with 8.1 (and may even have problems with Win8). I have a Lenovo tablet (x61t) that has a 2008 BIOS and it won't work reliably w/Win8. If it is incompatible, you can either live with the "quirks", or you can downgrade to Win7/Vista in order to get a stable system.

    Only 120 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    You have 4 hard drives. What is the make/model/wattage and age of your Power Supply?

    Out of 6 memory dumps there were 5 different BSOD error codes. The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:
    - borked (broken) hardware (several different procedures used to isolate the problem device)
    - BIOS issues (check for updates at the motherboard manufacturer's website)
    - overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
    - compatibility issues (3rd party hardware/drivers)
    - low-level driver problems
    - or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

    You can get a head start on the hardware diagnostics if you'd like - they are located here: Hardware Diagnostics

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    ctac32k.sys Wed Jul 2 04:38:22 2008 (486B3E7E)
    Creative Audio Driver
    http://www.carrona.org/drivers/driver.php?id=ctac32k.sys

    emupia2k.sys Wed Jun 3 13:57:22 2009 (4A26B982)
    Creative E-mu Plug-in Architecture Driver
    http://www.carrona.org/drivers/driver.php?id=emupia2k.sys

    ctsfm2k.sys Wed Jun 3 13:57:30 2009 (4A26B98A)
    Creative SoundFont Management Device Driver
    http://www.carrona.org/drivers/driver.php?id=ctsfm2k.sys

    ctoss2k.sys Wed Jun 3 13:57:43 2009 (4A26B997)
    Creative OS Services Driver
    http://www.carrona.org/drivers/driver.php?id=ctoss2k.sys

    ha20x2k.sys Wed Jun 3 13:59:09 2009 (4A26B9ED)
    Creative 20X HAL (WDM)
    http://www.carrona.org/drivers/driver.php?id=ha20x2k.sys

    ctaud2k.sys Wed Jun 3 13:59:45 2009 (4A26BA11)
    Creative Audio Driver (WDM)
    http://www.carrona.org/drivers/driver.php?id=ctaud2k.sys

    ctprxy2k.sys Wed Jun 3 13:59:48 2009 (4A26BA14)
    Creative Audio Driver (WDM)
    http://www.carrona.org/drivers/driver.php?id=ctprxy2k.sys

    CTEXFIFX.SYS Wed Jun 3 14:01:00 2009 (4A26BA5C)
    Creative sound card driver
    http://www.carrona.org/drivers/driver.php?id=CTEXFIFX.SYS

    CT20XUT.SYS Wed Jun 3 14:01:05 2009 (4A26BA61)
    Creative sound card driver
    http://www.carrona.org/drivers/driver.php?id=CT20XUT.SYS

    CTHWIUT.SYS Wed Jun 3 14:01:09 2009 (4A26BA65)
    Creative sound card driver
    http://www.carrona.org/drivers/driver.php?id=CTHWIUT.SYS

    RecFltr.sys Mon Jan 4 03:50:07 2010 (4B41ABBF)
    Reclusa Keyboard
    http://www.carrona.org/drivers/driver.php?id=RecFltr.sys

    MO3v2Driver.sys Sun Nov 21 21:20:58 2010 (4CE9D38A)
    World of Warcraft Gaming Mouse
    http://www.carrona.org/drivers/driver.php?id=MO3v2Driver.sys

    nvstor.sys Mon Sep 12 19:53:04 2011 (4E6E9B60)
    nVidia Storage Drivers
    http://www.carrona.org/drivers/driver.php?id=nvstor.sys

    b57nd60a.sys Fri Oct 21 01:21:58 2011 (4EA10176)
    Broadcom NetXtreme Gigabit Ethernet
    http://www.carrona.org/drivers/driver.php?id=b57nd60a.sys

    If you are eventually able to update to Win8.1 (this isn't necessary if you don't update to 8.1) - Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web.



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Mar 19 13:57:22.964 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\031914-54662-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 15:10:55.682
    *** ERROR: Module load completed but symbols could not be loaded for fileinfo.sys
    Probably caused by :fileinfo.sys ( fileinfo+705b )
    BugCheck 3B, {c0000005, fffff8800139a43b, fffff8801e547c80, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8800139a43b, Address of the instruction which caused the bugcheck
    Arg3: fffff8801e547c80, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  MsMpEng.exe
    FAILURE_BUCKET_ID: 0x3B_fileinfo+705b
    CPUID:        "Intel(R) Core(TM)2 Extreme CPU Q6850  @ 3.00GHz"
    MaxSpeed:     3000
    CurrentSpeed: 3000
      BIOS Version                  A05
      BIOS Release Date             01/03/2008
      Manufacturer                  Dell Inc.                
      Product Name                  Dell XPS720                  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Mar 18 22:45:46.705 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\031814-50887-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 2:18:04.423
    Probably caused by :Ntfs.sys ( Ntfs!NtfsCleanupIrpContext+fffffffffffeecd5 )
    BugCheck 24, {b50019060b, fffff8801df58218, fffff8801df57a50, fffff880018a7815}
    BugCheck Info: NTFS_FILE_SYSTEM (24)
    Arguments: 
    Arg1: 000000b50019060b
    Arg2: fffff8801df58218
    Arg3: fffff8801df57a50
    Arg4: fffff880018a7815
    PROCESS_NAME:  Plex Media Ser
    BUGCHECK_STR:  0x24
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: 0x24_Ntfs!NtfsCleanupIrpContext
    CPUID:        "Intel(R) Core(TM)2 Extreme CPU Q6850  @ 3.00GHz"
    MaxSpeed:     3000
    CurrentSpeed: 3000
      BIOS Version                  A05
      BIOS Release Date             01/03/2008
      Manufacturer                  Dell Inc.                
      Product Name                  Dell XPS720                  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Mar 18 19:21:43.769 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\031814-29546-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:17:14.487
    *** WARNING: Unable to verify timestamp for dxgkrnl.sys
    *** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
    Probably caused by :dxgmms1.sys ( dxgmms1!DXGFASTMUTEX::Acquire+14 )
    BugCheck 3B, {c0000005, fffff8800421415c, fffff880035dcf30, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8800421415c, Address of the instruction which caused the bugcheck
    Arg3: fffff880035dcf30, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x3B_dxgmms1!DXGFASTMUTEX::Acquire
    CPUID:        "Intel(R) Core(TM)2 Extreme CPU Q6850  @ 3.00GHz"
    MaxSpeed:     3000
    CurrentSpeed: 3000
      BIOS Version                  A05
      BIOS Release Date             01/03/2008
      Manufacturer                  Dell Inc.                
      Product Name                  Dell XPS720                  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Mar 18 19:03:50.697 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\031814-35256-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 12:06:50.414
    Probably caused by :dxgmms1.sys ( dxgmms1!VidSchiSubmitRenderCommand+58b )
    BugCheck 50, {fffffa7f8f98ee95, 1, fffff8800423f197, 2}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: fffffa7f8f98ee95, memory referenced.
    Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
    Arg3: fffff8800423f197, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_dxgmms1!VidSchiSubmitRenderCommand
    CPUID:        "Intel(R) Core(TM)2 Extreme CPU Q6850  @ 3.00GHz"
    MaxSpeed:     3000
    CurrentSpeed: 3000
      BIOS Version                  A05
      BIOS Release Date             01/03/2008
      Manufacturer                  Dell Inc.                
      Product Name                  Dell XPS720                  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Mar 18 06:56:17.512 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\031814-63274-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 10:30:00.230
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+26a1c0 )
    BugCheck 109, {a3a039d89af799fb, b3b7465eed775647, fffff9600034a1c0, c}
    BugCheck Info: CRITICAL_STRUCTURE_CORRUPTION (109)
    Arguments: 
    Arg1: a3a039d89af799fb, Reserved
    Arg2: b3b7465eed775647, Reserved
    Arg3: fffff9600034a1c0, Failure type dependent information
    Arg4: 000000000000000c, Type of corrupted region, can be
        0 : A generic data region
        1 : Modification of a function or .pdata
        2 : A processor IDT
        3 : A processor GDT
        4 : Type 1 process list corruption
        5 : Type 2 process list corruption
        6 : Debug routine modification
        7 : Critical MSR modification
    BUGCHECK_STR:  0x109
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: 0x109_c_win32k+26a1c0
    CPUID:        "Intel(R) Core(TM)2 Extreme CPU Q6850  @ 3.00GHz"
    MaxSpeed:     3000
    CurrentSpeed: 3000
      BIOS Version                  A05
      BIOS Release Date             01/03/2008
      Manufacturer                  Dell Inc.                
      Product Name                  Dell XPS720                  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Mar 17 19:18:14.194 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\031714-84131-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:3 days 0:05:19.449
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :Pool_Corruption ( nt!ExDeferredFreePool+4da )
    BugCheck 139, {3, fffff8801c4c3220, fffff8801c4c3178, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: fffff8801c4c3220, Address of the trap frame for the exception that caused the bugcheck
    Arg3: fffff8801c4c3178, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x139_3_nt!ExDeferredFreePool
    CPUID:        "Intel(R) Core(TM)2 Extreme CPU Q6850  @ 3.00GHz"
    MaxSpeed:     3000
    CurrentSpeed: 3000
      BIOS Version                  A05
      BIOS Release Date             01/03/2008
      Manufacturer                  Dell Inc.                
      Product Name                  Dell XPS720                  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Mar 19 13:57:22.964 2014 (UTC - 4:00)**************************
    ctac32k.sys                 Wed Jul  2 04:38:22 2008 (486B3E7E)
    emupia2k.sys                Wed Jun  3 13:57:22 2009 (4A26B982)
    ctsfm2k.sys                 Wed Jun  3 13:57:30 2009 (4A26B98A)
    ctoss2k.sys                 Wed Jun  3 13:57:43 2009 (4A26B997)
    ha20x2k.sys                 Wed Jun  3 13:59:09 2009 (4A26B9ED)
    ctaud2k.sys                 Wed Jun  3 13:59:45 2009 (4A26BA11)
    ctprxy2k.sys                Wed Jun  3 13:59:48 2009 (4A26BA14)
    CTEXFIFX.SYS                Wed Jun  3 14:01:00 2009 (4A26BA5C)
    CT20XUT.SYS                 Wed Jun  3 14:01:05 2009 (4A26BA61)
    CTHWIUT.SYS                 Wed Jun  3 14:01:09 2009 (4A26BA65)
    RecFltr.sys                 Mon Jan  4 03:50:07 2010 (4B41ABBF)
    MO3v2Driver.sys             Sun Nov 21 21:20:58 2010 (4CE9D38A)
    nvstor.sys                  Mon Sep 12 19:53:04 2011 (4E6E9B60)
    b57nd60a.sys                Fri Oct 21 01:21:58 2011 (4EA10176)
    xusb22.sys                  Wed Jul 25 22:26:57 2012 (5010AAF1)
    atikmpag.sys                Thu Sep 27 21:12:52 2012 (5064F994)
    atikmdag.sys                Thu Sep 27 22:14:57 2012 (50650821)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    
    http://www.carrona.org/drivers/driver.php?id=ctac32k.sys
    http://www.carrona.org/drivers/driver.php?id=emupia2k.sys
    http://www.carrona.org/drivers/driver.php?id=ctsfm2k.sys
    http://www.carrona.org/drivers/driver.php?id=ctoss2k.sys
    http://www.carrona.org/drivers/driver.php?id=ha20x2k.sys
    http://www.carrona.org/drivers/driver.php?id=ctaud2k.sys
    http://www.carrona.org/drivers/driver.php?id=ctprxy2k.sys
    http://www.carrona.org/drivers/driver.php?id=CTEXFIFX.SYS
    http://www.carrona.org/drivers/driver.php?id=CT20XUT.SYS
    http://www.carrona.org/drivers/driver.php?id=CTHWIUT.SYS
    http://www.carrona.org/drivers/driver.php?id=RecFltr.sys
    http://www.carrona.org/drivers/driver.php?id=MO3v2Driver.sys
    http://www.carrona.org/drivers/driver.php?id=nvstor.sys
    http://www.carrona.org/drivers/driver.php?id=b57nd60a.sys
    http://www.carrona.org/drivers/driver.php?id=xusb22.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8


    Thank you for all help, it got me going in the correct direction. In my case it was a stick of bad ram that was the final culprit, at least as far as BSOD.

    Still will not install the update to 8.1, but at least it is failing with out crashing the system. I call that progress.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Glad to hear that you have found the problem.

    As for Win8.1, it may be that you won't be able to install it.
    My Lenovo x61t laptop never was able to work reliably w/Win8 and it's BIOS also dated from 2008.
    I reverted to Win7 on it and all is well.
      My System SpecsSystem Spec

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