Windows 8 and 8.1 Forums

explorer.exe crashes in daily basis!

  1. #1

    Posts : 3
    Windows 8.1 Pro

    explorer.exe crashes in daily basis!


    My explorer.exe keeps crashing and restarting every day, that happens to me 3-4 times in a day. I get 2 errors from these crashes:
    - explorer.exe error
    - Microsoft Visual C++ runtime library error

    I have this problem even in Windows 7, now after I upgraded to Windows 8.1 with different hardwares but still have the same problem. So I guess it's related to one of my softwares.

    I created dump file using Andre.Ziegler registry file so I hope someone can help me to analyze the dump file and provide the proper fix for it.

      My System SpecsSystem Spec

  2. #2

    Posts : 1,875
    Windows 10 Pro Prieview x64

    I'll have a look but can't promise anything. It will take 20 minutes to download for me though.

    Generally the BSOD guys as for you to collect information using this tool so perhaps you could do that also.

    Blue Screen of Death (BSOD) Posting Instructions

    EDIT - I can't open your .rar file, sorry. 7-Zip refuses to open the archive. If you could you compress it as a zip it would be good or perhaps someone else has WinRar and can check it.
    Last edited by adamf; 19 Mar 2014 at 04:40.
      My System SpecsSystem Spec

  3. #3

    Posts : 3
    Windows 8.1 Pro

    Since I have very low internet speed I can only upload it at night because it will takes maybe 6 hours to upload.
      My System SpecsSystem Spec

  4. #4

    Posts : 1,875
    Windows 10 Pro Prieview x64

    Well I'll look into it if you do certainly. Perhaps someone else can open the file on your link but I can't. Both 7-Zip and Pea Zip wouldn't open it.
      My System SpecsSystem Spec

  5. #5

    Posts : 5,139
    Win8.1Pro - Finally!!!

    I can't extract the file either.
    Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs. We need these files even if you're not having BSOD's.

    This will be much, much smaller than the Andre.Zeigler file and will be easier to upload here (rather than on SkyDrive).

    While you're waiting, there's several things to try:
    - ensure that you have ALL Windows Updates (Win8.1 has 55 or more updates on average)
    - ensure that you've updated all of your .NET components (should be automatic w/WinUpdate - but check the versions to be sure)
    - follow these instructions to test for malfunctioning shell extensions:
    1) download/install this free program: ShellExView - Shell Extension Manager For Windows (scroll to the bottom for the x64 and x86 versions)
    2) run the program and disable ALL non-Microsoft extensions
    3) reboot and see if that fixes the problem
    - if it does fix the problem, enable them at a time in order to figure out which one it is
    - if it doesn't fix the problem, re-enable the ones that you disabled
    4) Let us know the results and we'll move on from there.
      My System SpecsSystem Spec

  6. #6

    Posts : 3
    Windows 8.1 Pro

    I downloaded Windows Debugger and I got this analysis hope it's fine I spent lot of time to make it work. Also this dump from today as I removed dropbox because someone told it may cause the problem even that I had it without DP installed.

    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    Loading Dump File [C:\LocalDumps\explorer.exe.1372.dmp]
    User Mini Dump File with Full Memory: Only application data is available
    Symbol search path is: srv*f:\symbols\websymbols*
    Executable search path is: c:\windows
    Windows 7 Version 9600 MP (4 procs) Free x64
    Product: WinNt, suite: SingleUserTS
    Machine Name:
    Debug session time: Wed Mar 19 14:06:43.000 2014 (UTC + 3:00)
    System Uptime: 0 days 0:53:00.080
    Process Uptime: 0 days 0:52:37.000
    Loading unloaded module list
    This dump file has an exception of interest stored in it.
    The stored exception information can be accessed via .ecxr.
    (55c.fb0): Unknown exception - code 40000015 (first/second chance not available)
    00007ffd`6321808a c3              ret
    0:057> !analyze -v
    *                                                                             *
    *                        Exception Analysis                                   *
    *                                                                             *
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for msvcr80.dll - 
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for msvcp80.dll - 
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for ShellStreams64.dll - 
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for sppc.dll - 
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for ClassicStartMenuDLL.dll - 
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for IDMShellExt64.dll - 
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for IDMNetMon64.DLL - 
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for ApplePhotoStreamsPS64.dll - 
    GetPageUrlData failed, server returned HTTP status 404
    URL requested:
    00007ffd`62255326 90              nop
    EXCEPTION_RECORD:  0043005c00730077 -- (.exr 0x43005c00730077)
    Cannot read Exception record @ 0043005c00730077
    PROCESS_NAME:  explorer.exe
    ERROR_CODE: (NTSTATUS) 0x40000015 - {Fatal Application Exit}  %hs
    EXCEPTION_CODE: (NTSTATUS) 0x40000015 (1073741845) - {Fatal Application Exit}  %hs
    CONTEXT:  0065007200720075 -- (.cxr 0x65007200720075)
    Unable to read context, HRESULT 0x80004002
    ADDITIONAL_DEBUG_TEXT:  Followup set based on attribute [Is_ChosenCrashFollowupThread] from Frame:[0] on thread:[PSEUDO_THREAD]
    LAST_CONTROL_TRANSFER:  from 00007ffd609012ee to 00007ffd6321808a
    FAULTING_THREAD:  ffffffffffffffff
    00000000`0b2ebd98 00007ffd`6321808a ntdll!ZwWaitForMultipleObjects+0xa
    00000000`0b2ebda0 00007ffd`609012ee kernelbase!WaitForMultipleObjectsEx+0xe1
    00000000`0b2ec080 00007ffd`60a1134f kernel32!WaitForMultipleObjects+0xf
    00000000`0b2ec0c0 00007ffd`60b15271 kernel32!WerpReportFaultInternal+0x4f9
    00000000`0b2ec620 00007ffd`60b14d1b kernel32!WerpReportFault+0x83
    00000000`0b2ec650 00007ffd`609de253 kernelbase!UnhandledExceptionFilter+0x233
    00000000`0b2ec740 00007ffd`62266bd6 msvcrt!abort+0x96
    00000000`0b2eccf0 00007ffd`62255326 msvcrt!terminate+0x1e
    00000000`0b2ecd20 00007ff7`c5f14839 explorer!__CxxUnhandledExceptionFilter+0x31
    00000000`0b2ecd50 00007ffd`609de1b6 kernelbase!UnhandledExceptionFilter+0x196
    00000000`0b2ece40 00007ffd`6327ef17 ntdll!TppExceptionFilter+0x1f
    00000000`0b2ece70 00007ffd`6327f2f1 ntdll!TppWorkerpInnerExceptionFilter+0x15
    00000000`0b2ecea0 00007ffd`63226f4a ntdll!TppWorkerThread$filt$5+0x19
    00000000`0b2ecee0 00007ffd`6320988f ntdll!_C_specific_handler+0x87
    00000000`0b2ecf50 00007ffd`6321768e ntdll!_GSHandlerCheck_SEH+0x76
    00000000`0b2ecf80 00007ffd`6321a77d ntdll!RtlpExecuteHandlerForException+0xd
    00000000`0b2ecfb0 00007ffd`631c29fb ntdll!RtlDispatchException+0x19b
    00000000`0b2ed680 00007ffd`631c2668 ntdll!RtlRaiseException+0xf0
    00000000`0b2ede40 00007ffd`60908384 kernelbase!RaiseException+0x68
    00000000`0b2edf20 00000000`63cdb164 msvcr80!CxxThrowException+0xc4
    00000000`0b2edf90 00000000`63df1c4b msvcp80!std::_String_base::_Xlen+0x8b
    00000000`0b2ee030 00000000`63d964e5 msvcp80!std::basic_string<unsigned short,std::char_traits<unsigned short>,std::allocator<unsigned short> >::append+0x55
    00000000`0b2ee060 00000001`8001295d shellstreams64+0x1295d
    00000000`0b2ee1d0 00000001`800159f8 shellstreams64!DllUnregisterServer+0x1fb8
    00000000`0b2ee280 00007ffd`60bbc1a6 shell32!CRegFolder::_CreateCachedRegFolder+0x29b
    STACK_COMMAND:  .cxr 0000000000720075 ; kb ; dds b2ebd98 ; kb
    00007ffd`63218080 4c8bd1          mov     r10,rcx
    SYMBOL_NAME:  ntdll!ZwWaitForMultipleObjects+0
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: ntdll
    IMAGE_NAME:  ntdll.dll
    FAILURE_BUCKET_ID:  STATUS_FATAL_APP_EXIT_40000015_ntdll.dll!ZwWaitForMultipleObjects
    Followup: MachineOwner

    Just read usama comment I willl follow your steps.
      My System SpecsSystem Spec

  7. #7

    Posts : 5,139
    Win8.1Pro - Finally!!!

    I'm not real interested in user level dumps - I get most of my info from the reports that I requested.
    But, since you've gone to the trouble to run this one, let's have a look at it......

    If you look at the Stack Text section, you'll note that the only 3rd party file is shellstreams64
    This is a component that puts the PhotoStreams shell extension onto your context (right click) menu

    If you then look at the beginning, the debugger is looking for symbols for:
    - ShellStreams64.dll
    - ApplePhotoStreamsPS64.dll

    It also looks for symbols for:
    - ClassicStartMenuDLL.dll
    - IDMShellExt64.dll
    - IDMNetMon64.DLL

    So Classic Start Menu and Internet Download Manager may also be involved (but are less likely than the PhotoStreams stuff.

    So, here's what to do:
    - uninstall the Apple PhotoStreams stuff
    - use the NirSoft Shell Extension Viewer to ensure that the ShellStreams64 extension is disabled (if it's still there after uninstalling).
    - wait to see if the problem is fixed

    If it's not fixed, then also remove Classic Start Menu and Internet Download Manager

    NOTE: Please understand that looking for symbols is normal. I use this because 1) the symbols that are not found are usually related to 3rd party (non-Windows) files, and 2) the system is looking for them because they were present during this event (although not necessarily at fault).
      My System SpecsSystem Spec

  8. #8

    Posts : 12
    Windows 8.1 Enterprise x64

    why ? what is this error ?

    Log Name: Application
    Source: Application Error
    Date: 07/01/2015 04:42:25
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: PartRayanSRV
    Faulting application name: explorer.exe, version: 6.3.9600.17284, time stamp: 0x53f816dc
    Faulting module name: unknown, version:, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x0000000002950fd8
    Faulting process id: 0xd00
    Faulting application start time: 0x01d02ab566ce34bc
    Faulting application path: C:\Windows\explorer.exe
    Faulting module path: unknown
    Report Id: 367d0bf5-96cf-11e4-8251-14dae91b3493
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="">
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <TimeCreated SystemTime="2015-01-08T00:42:25.000000000Z" />
    <Security />
      My System SpecsSystem Spec

  9. #9

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Farzan - Please start your own topic. The error is an unknown program causing a crash in explorer.exe due to an access violation.
    We'll need more info also, please do the following 2 things:

    1) Please provide this information (even though you're not having BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions

    2) Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog)
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
      My System SpecsSystem Spec

  10. #10

    Posts : 12
    Windows 8.1 Enterprise x64

    this is my event
    please see it
    1.evtx - 1.1 MB

    this is my bsod-crashes-debugging file - 328 KB
      My System SpecsSystem Spec

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