Windows 8 and 8.1 Forums


BSOD waking from sleep & startup hanging

  1. #1


    Posts : 40
    Windows 8.1

    BSOD waking from sleep & startup hanging


    Hey folks, been having some issues and have attached the SF diagnostic zip.

    My system is Windows 8.1, Samsung notebook, i7, 8gb RAM and 1tb hard-drive.

    I updated the Intel Rapid Storage Driver but alas it is not helping the situation of BSOD on waking up from sleep. Basically, the screen/desktop is visible and I can move the cursor and try to double click on programs, before getting the BSOD (collecting errors and restarting) screen.

    I always do 'full shutdowns' /have disabled fast startup. Have also disabled some startup apps such as google updater and a couple others but the laptop is still taking around 3 minutes to boot with no HDD light activity for a couple of minutes (is this normal when fast startup is disabled???). Shut downs /entering sleep mode are swift.

    On another note, Synaptics driver isn't installing and I was told that would help (for some reason) but that may not be relevant.

    I look forward to receiving some help, thank you!

      My System SpecsSystem Spec

  2. #2


    Posts : 40
    Windows 8.1


    Ah sorry put it wrong section earlier, thanks for moving
      My System SpecsSystem Spec

  3. #3


    Posts : 5,139
    Win8.1Pro - Finally!!!


    STOP 0x117's and lot's of Live Kernel Events in the WER section of MSINFO32

    For the STOP 0x117's, try this: Video TDR Timeout - 0x116 + 0x117 - Sysnative Forums

    For the Live Kernel Events, If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

    More to follow after I get home (just finished having the truck worked on).......
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The memory dumps blame the Intel Rapid Storage Technology driver.
    Where did you get the update that you used? Please provide a link to it.

    What error message do you get when trying to install the Synaptics driver?

    Also update (these are just hunches on my part):
    - Intel Management Engine
    - BlueTooth drivers
    - uninstall AVG and try another antivirus temporarily.


    Please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Mar  4 05:14:58.214 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\030414-42984-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:16:43.969
    *** ERROR: Module load completed but symbols could not be loaded for pci.sys
    Probably caused by :pci.sys
    BugCheck 9F, {3, ffffe000007e8060, ffffd00020778840, ffffe000014778b0}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe000007e8060, Physical Device Object of the stack
    Arg3: ffffd00020778840, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe000014778b0, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_iaStorA_IMAGE_pci.sys
    CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  P09ABE
      BIOS Release Date             07/04/2013
      Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
      Product Name                  350V5C/351V5C/3540VC/3440VC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Mar  1 09:56:37.975 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\030214-57000-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:50:42.740
    *** ERROR: Module load completed but symbols could not be loaded for pci.sys
    Probably caused by :pci.sys
    BugCheck 9F, {3, ffffe000007ed880, ffffd0002062a840, ffffe000017b17c0}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe000007ed880, Physical Device Object of the stack
    Arg3: ffffd0002062a840, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe000017b17c0, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_iaStorA_IMAGE_pci.sys
    CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  P09ABE
      BIOS Release Date             07/04/2013
      Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
      Product Name                  350V5C/351V5C/3540VC/3440VC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Feb 25 09:27:44.467 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\022514-57859-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:09:05.236
    *** ERROR: Module load completed but symbols could not be loaded for pci.sys
    Probably caused by :pci.sys
    BugCheck 9F, {3, ffffe00001138880, ffffd0002062a840, ffffe00006853a10}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe00001138880, Physical Device Object of the stack
    Arg3: ffffd0002062a840, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe00006853a10, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_iaStorA_IMAGE_pci.sys
    CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
      BIOS Version                  P09ABE
      BIOS Release Date             07/04/2013
      Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
      Product Name                  350V5C/351V5C/3540VC/3440VC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Mar  4 05:14:58.214 2014 (UTC - 4:00)**************************
    CLVirtualDrive.sys          Mon Dec 26 08:26:47 2011 (4EF87617)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    RadioHIDMini.sys            Fri Jul 27 07:57:08 2012 (50128214)
    RTKVHD64.sys                Fri Aug 10 06:03:49 2012 (5024DC85)
    SynTP.sys                   Fri Aug 24 21:39:41 2012 (50382CDD)
    hiber_iaStorA.sys           Sat Sep  1 21:01:24 2012 (5042AFE4)
    iaStorA.sys                 Sat Sep  1 21:01:24 2012 (5042AFE4)
    dump_iaStorA.sys            Sat Sep  1 21:01:24 2012 (5042AFE4)
    btfilter.sys                Wed Nov 21 02:35:14 2012 (50AC8432)
    athw8x.sys                  Thu Jan 17 04:15:39 2013 (50F7C13B)
    mbam.sys                    Thu Feb 28 15:33:07 2013 (512FBF03)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    avgrkx64.sys                Mon Sep  9 18:42:59 2013 (522E4EF3)
    iwdbus.sys                  Thu Sep 26 17:38:04 2013 (5244A93C)
    avgmfx64.sys                Mon Sep 30 18:49:53 2013 (524A0011)
    avgwfpa.sys                 Mon Oct 21 16:28:13 2013 (52658E5D)
    avgloga.sys                 Thu Oct 31 17:49:41 2013 (5272D075)
    avgldx64.sys                Thu Oct 31 18:00:14 2013 (5272D2EE)
    avgdiska.sys                Mon Nov 25 15:47:16 2013 (5293B754)
    avgidsdrivera.sys           Mon Nov 25 15:47:17 2013 (5293B755)
    avgidsha.sys                Mon Nov 25 15:47:18 2013 (5293B756)
    igdkmd64.sys                Wed Dec 18 15:49:12 2013 (52B20A48)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Mar  1 09:56:37.975 2014 (UTC - 4:00)**************************
    btath_rcp.sys               Fri Nov  2 01:36:42 2012 (50935BEA)
    btath_hcrp.sys              Fri Nov  2 01:36:46 2012 (50935BEE)
    btath_hid.sys               Fri Nov  2 01:36:50 2012 (50935BF2)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Feb 25 09:27:44.467 2014 (UTC - 4:00)**************************
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    RadioHIDMini.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    hiber_iaStorA.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=mbam.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys
    http://www.carrona.org/drivers/driver.php?id=avgloga.sys
    http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
    http://www.carrona.org/drivers/driver.php?id=avgdiska.sys
    http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
    http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    btath_hid.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
      My System SpecsSystem Spec

  5. #5


    Posts : 40
    Windows 8.1


    Oh my goodness, I am so sorry Usasma, I attached an old zip file. So sorry to make you go through that, I have attached the one form last night now. AVG got uninstalled a while back.

    this is the intel link https://downloadcenter.intel.com/con...ProductID=2101

    I have attached an image for the synaptics failure: it doesn't actually let you click any further for details.

    thank you very much!
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The driver that you linked to dated from 2013, the driver in the memory dump dates from 2012.
    The link that you gave points to the floppy install - not the Windows install.

    How did you install the driver? If you just copied it into the C:\Windows\System32\drivers folder it probably didn't work.

    You'll need to download the SetupRST.exe file from this page: https://downloadcenter.intel.com/Det...&DwnldID=23496

    The info you provided is the same as the previous one. I got the info on AVG through the dump files - not the other reports.
    The last memory dump was from 4 March - have you had more since then?
    If so, then the system isn't capturing them.
    If you're only having crashes/restarts (without the BSOD), then that'd explain the Live Kernel Events.

    But, we've seen the Live Kernel Events - so let's work on them first.
    Once we get some answers from that, then we'll move on to other things.
      My System SpecsSystem Spec

  7. #7


    Posts : 40
    Windows 8.1


    Thanks Usasma, I thought I'd done it from setup but now I'm second guessing myself. I've just downloaded the Setup file (did already have one in downloads) but I installed through setup just now - Basically, it said it was updating/repairing files, went into a 'repair' graph and then my system restarted (took 120 seconds to boot). I did a sleep test and it woke up fine once. But then did it again and it crashed on waking up from sleep. I've had some screens in the last week where it has said 'driver power state failure.. gathering info...' but the standard drill is just no activity (except for moving cursor) and i have to hard power off.

    Please advise and I will carry out your instructions
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Look in C:\Windows\Minidump and see if there's anything dated later than 04 March.
    Zip up the contents and upload it with your next post

    Let's also have a look at the Admin event log:
    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
      My System SpecsSystem Spec

  9. #9


    Posts : 40
    Windows 8.1


    Hey Usasma, got your email in the morning on the phone, thank you. Had a chance at work in the afternoon to boot my laptop and lo and behold, went into boot loops for an hour (error starting windows -> restart). Would try to detect and fix errors/ i'd every few boot attempts use advance settings to fix start settings but no luck. More failed boots. Did a system restore to 24 hours before (windows update) which also did not work. Then randomly it got through to desktop. I shutdown and tried boot again... no luck, more boot cycles then another 30 minuets later made it to desktop and I have just shut it down for now.

    I am away for work over weekend but hopefully will get some time to try to get to desktop again to do all the things you suggested. With this new information, is there anything else specific you would like me to do?

    Many thanks Usasma
      My System SpecsSystem Spec

  10. #10


    Posts : 5,139
    Win8.1Pro - Finally!!!


    At work we start all repairs with a set of diagnostics. Often they find problems that weren't even expected. It's a waste of time to try to fix software on a system that has hardware problems.
    Please try these free diagnostics for starters: Initial Hardware Diagnostics
    Also, please ensure that you have ALL available Windows Updates (it may take several trips to get them all).
      My System SpecsSystem Spec

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BSOD waking from sleep & startup hanging
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