Windows 8 and 8.1 Forums

BSOD waking from sleep & startup hanging

  1. #11

    Posts : 40
    Windows 8.1

    Hey Usasma, had a look at the hardware diagnostics and I really am out of my comfort zone there in regards to what to do. I can pass my laptop to outsourced IT company at work on Friday who said they will run harddrive/motherboard etc diagnostics throughout a day and let me know results.

    Thing is.. the Friday boot loop was just after updates. And just now I experienced another boot loop (albeith just a couple boot attempts to was fixed quite easily without me doing anything), directly after the system did some Windows updates.

    I did check as you advised to see if all updates are good and that does appear to be the case.

    Based on what you said...
    I checked to see if there were any more memory dumps since March 4th and there haven't been. I have attached admin zip based on event viewer. I had a couple of boot crashes today, but the main events were around 16.00 on the 14/02/2014. Also, the day when I had boot cycles for hours and hours was 20/02/2014. Surprisingly, event viewer showed that this morning at 9.35 the laptop had the critical event of booting when not being shut down properly. But I am sure that it shut down fine the last time I did :S

    This is so much stress man, I really hope you see a revelation in the files

    Ive gone back through this thread and I couldnt adequately deal with the STOP 0X117 issue. Is that still an issue? About to download the temp utility now too

    Thanks so much Usasma

      My System SpecsSystem Spec

  2. #12

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Let the IT folks run the diags for you.
    We start our analysis by trying to figure out if the problem is related to:
    - 3rd party driver problems
    - hardware problems
    - Windows driver problems

    Event Viewer logs can get tricky at times.
    For example the Critical Event with Event ID 41 is simply Windows saying "I don't know why I was shut down, but it wasn't expected"
    This can be due to a BSOD, overheating, or you holding the power button down to shut the system off (among other things).

    Errors stop around 11am on 14 Feb and don't start up again until 17 Feb
    Did you leave the system off for that period?

    Lot's of printer driver problems on 20 Feb
    Check to see if there's an update available for your BIOS (lot's of Kernel-Processor-Power errors)
    Disk errors at 2:07 pm on 20 Feb (?maybe significant, maybe not?)

    NTFS errors throughout the log - suggest CHKDSK /F /R from an elevated (Run as administrator) Command Prompt
    Side-By-Side errors throughout the log - fixing these is a bit outside of my experience.
    I'd suggest (in this order):
    - SFC.EXE /SCANNOW (from an elevated (Run as administrator) Command Prompt)
    - DISM commands to assess/repair errors
    - Refresh of the OS

    Here's the DISM stuff:
    Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt). Press Enter after each one:
    Dism /Online /Cleanup-Image /ScanHealth
    Dism /Online /Cleanup-Image /CheckHealth
    If the problem is fixable, you can use this command to repair it (from an elevated (Run as administrator) Command Prompt). Press Enter after typing it:
    Dism /Online /Cleanup-Image /RestoreHealth
    From this article: Repair a Windows Image

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.
      My System SpecsSystem Spec

  3. #13

    Posts : 40
    Windows 8.1

    Hey Usasma, thanks for the reply.

    I did run sfc /scannow (without the exe though?) last night and it took two scans for it to show clean. The system has been pretty stable since - it does wake up from sleep fine (the only thing is I cant do stuff like click on an icon and presst Alt 4 and control to bring up power options... seems insignificant but maybe not)

    I'll do another CHK DSK, as I haven't done one since the 20th of Feb. And yes, between the 14th and 17th my laptop was off (Valentines weekend ha ha)

    I'll get the hardware checked out and report back to you. Thing is... apart from occasional weird BYODs (had two boot loops for some reason yday), the shut down has been just fine and boot times have sort of stablilized to 150 seconds or so (fast startup is disabled). A bios update took place about 3-4 weeks ago. Once the system is running it runs absolutely fine (although fan seems a little loud). An OS refresh is an absolute last resort because of how much software I have running and just grabbing all those things would be a week's work in itself for me.

    Does the health of the laptop over the last week or so seem relatively better though?

    Many thanks
      My System SpecsSystem Spec

  4. #14

    Posts : 40
    Windows 8.1

    UPDATE: Hey Usasma, ran the DISM and Scannow etc, everything came clean.

    I updated a bluetooth driver, after that when i put laptop to sleep, it wouldnt power off anything and i had to do a hard poweroff. Then everything was fine again.

    Getting NTFS error everytime i boot - wonder how much of a issue this is

    Will be doing hardware checks today... thank you in the meantime!
      My System SpecsSystem Spec

  5. #15

    Posts : 5,139
    Win8.1Pro - Finally!!!

    A refresh leaves your data and regular programs intact.
    It does lose some of the apps - but AFAIK the system will list which apps are removed so it's fairly easy to replace them.
      My System SpecsSystem Spec

  6. #16

    Posts : 40
    Windows 8.1

    Thank you Usasma, theres hundreds of music programs downloaded from sites (Licensed) or from disc so still weary of that route - Also if the issue is driver related, is it likely it comes back again? In your experience, how much of an issue is the NTFS at boot really? I read that it could be false positive/ it is the same code over and over again.

    Today i'll be getting a guy at work to use his sotware cds to check harddrive, memory etc + ive had the laptop a year and havent cleaned out the fan yet so i think i'll get on that too
      My System SpecsSystem Spec

  7. #17

    Posts : 5,139
    Win8.1Pro - Finally!!!

    NTFS is the file system on your hard drive - so everything that is on the hard drive has to pass through NTFS.sys before it's stored/written/read/etc. This includes programs and data.

    It depends on what's causing the NTFS errors as to what you'll have to do.
    1) the hard drive could be failing - in that case you'll have to replace the hard drive
    2) the system could be corrupted in some way - which would cause recurring NTFS errors - chkdsk /f /r may fix that, but if it's recurring - they may just return.
    3) the NTFS file system could be corrupted (just once) - chkdsk /f /r should fix that
      My System SpecsSystem Spec

  8. #18

    Posts : 40
    Windows 8.1

    Thanks Usasma you have been very helpful! I ran the chkdsk before and on boot it flew to 100% in about two seconds so I'm guessing not much happened! If it's a recurring file error I can live with that... If it's a failing hard-drive I'll hopefully know by the end of today. I have Macrium Images and Clones saved anyway so I'm good in that sense. It really is just this one thing now (which causes the hang at start with HDD light not flashing on, which is worrying!)
      My System SpecsSystem Spec

  9. #19

    Posts : 40
    Windows 8.1

    UPDATE ii: Ran chkdsk /f /r again and it lasted about three hours. Since then boot time has been super fast but the NTFS error still shows in event viewer every boot (quick start disabled ofcourse as hibernate just kills power on attempted boot after shutdown)

    Also, I found that I cannot optimize the drive (35% fragmented) I am getting the NTFS error on . Hardware check got postponed to tomorrow as I had to work from home on some other deadline
      My System SpecsSystem Spec

  10. #20

    Posts : 40
    Windows 8.1

    [sorry for multiple messages!] The error I get is: 'The default transaction resource manager on volume \\?\Volume{46259fbc-070d-4d22-b329-aebee67c11a8} encountered a non-retryable error and could not start. The data contains the error code.'

    And I just found this:

    'These are not actually errors and should be ignored. Configure your RMM tool to ignore the event log entries (e.g. if it contains "The default transaction resource manager on volume" then ignore it). The message is caused when ShadowProtect mounts/unmounts a volume as part of a file-level restore or as part of a VirtualBoot. The messages pertain to read-only volumes representing point-in-time snapshots from the backup sets. There is not actually any problem with the filesystem on the C:\ or the X:\ and you can safely ignore these messages. If the message does actually mention C:\ or X:\ then you should try running chkdsk \R on the C:\ or X:\

    So that is linked to why I can't optimize that drive? But based on the image I posted, what IS that anyway?
      My System SpecsSystem Spec

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BSOD waking from sleep & startup hanging
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