Windows 8 and 8.1 Forums


BSOD after hours of using and then moving the device

  1. #1

    BSOD after hours of using and then moving the device


    hello
    it is said: IRQL_NOT_LESS_OR_EQUAL or DRIVER_IRQL_NOT_LESS_OR_EQUAL
    since a few days ago i'm experiencing several serious crashes, BSD and
    hung ups! in form of BSD (which dumps are attached), turn off of hard disk, and repetitive sounds from last playing music or games and ... (which i read somewhere its because of memory problem).

    almost all of them happen when i use my hp probook 4520s for a few hours and exactly when i move it even smoothly!
    i had hp 3d driveguard but i uninstalled it before last crash and also hp mobile data protection sensor from device manager.
    whocrashed says its because of some drivers! could anyone help me with exact problematic drivers?
    thanks

      My System SpecsSystem Spec

  2. #2


    Posts : 660
    windows 8.1


    First check that your memorymodules are well placed, because you say that you get some BSOD when even smoothly moving your laptop. Also check other hardware, loose cables etc.


    Your latest BSOD dumpfile from 12-03-14 is probably caused by the CCCenter of your Graphicdriver Radeon mobile HD 4500. Update this one to the latest version. Because your have a HD 4500 ( outdated) you must use the legacy driver Legacy.

    If you still get a BSOD (related to CCenter) than uninstal the Catalyst Control Center part and only install the Display driver.
      My System SpecsSystem Spec

  3. #3


    thanks
    for checking memory module and other cables and hardwares do i have to open the device?
      My System SpecsSystem Spec

  4. #4


    Posts : 660
    windows 8.1


    Yes, see this video how to open your laptop Adding / Upgrading Ram / memory on an HP ProBook 4520s Notebook/Laptop - YouTube.

    And this HPvideo will help you for the Harddisk FRU: Hard disk drive video
      My System SpecsSystem Spec

  5. #5


    thank you so much
    i updated the graphic driver, there's no BSD anymore but still it hangs up and turns off hard disk or has ram issue (hanging up and playing repetitive noises).
    i opened it and checked the ram, i didn't check the hard (i didn't noticed second link until when i closed the device!)
    meanwhile i guess the main issue is with the "hp mobile data protection" device, i uninstalled it from device manager and chose to delete driver too, is there anyway to prevent re-installation of it?
      My System SpecsSystem Spec

  6. #6


    Posts : 660
    windows 8.1


    Great the BSOD stopped.

    Now we must check your hardware for faults.

    First check your RAM for faults with Memtest86+how to do see tutorial here RAM - Test with Memtest86+ - Windows 7 Help Forums

    Further i noticed that your harddisk is running low on space especially on your E drive only 16 gb free this is less than 5%. See if you can make some free space. Are you running your games and playing your musicfiles from this E drive. With so less free space windows may have problems using its virtual memory.

    To test your Hitachi harddisk you can use HGST Windows Drive Fitness Test (WinDFT) download tutorial and program here Downloads | HGST Storage
    Last edited by lifetec; 15 Mar 2014 at 03:50.
      My System SpecsSystem Spec

  7. #7


    Posts : 660
    windows 8.1


    meanwhile i guess the main issue is with the "hp mobile data protection" device, i uninstalled it from device manager and chose to delete driver too, is there anyway to prevent re-installation of it?
    Hp updated this device with a new version with support for windows 8.1 Drivers, Software and Firmware - HP Support Center
      My System SpecsSystem Spec

  8. #8


    i checked the ram with 9 pass i guess it shows no error
    screenshot is attached
    about drive E you're right, my games and some musics and movies are there, now it has 22gig of free space,
    windft didn't detect my hard disk so it wasn't anything in it's main window, i attached crystal disk info smart information which may help


    also i attached inside of my devic,
    thanks again
    Last edited by hagimostafa; 15 Mar 2014 at 03:50.
      My System SpecsSystem Spec

  9. #9


    at last by uninstalling hp mobile data protection sensor and deleting it's driver files the problem has been resolved.
      My System SpecsSystem Spec

  10. #10


    Posts : 660
    windows 8.1


    Quote Originally Posted by hagimostafa View Post
    at last by uninstalling hp mobile data protection sensor and deleting it's driver files the problem has been resolved.
    Great after solving the BSOD, you solved the other problem by yourself.
    Sad the new version didn't work for you.
      My System SpecsSystem Spec

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