Windows 8 and 8.1 Forums


BSOD When Launching TreePad, Given Driver Error Code

  1. #21


    Posts : 14
    W8.1


    Hmmm, Juniper is in every dump? I removed it, tested and then updated to the latest version...

    OK, thank for all your time. I'll see if Driver Verifier can be run.

      My System SpecsSystem Spec

  2. #22


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I thought the Juniper stuff was unusual also - but there are times that the developer doesn't make the uninstaller remove everything.
    Try reinstalling, then uninstalling it again to see if that helps. If not, we may opt to manually remove it (I'm not quite sure about this yet - as I don't like removing drivers without more evidence that they are actually to blame).

    Let it crash at least 3 times with Driver Verifier - we want to make sure that it captures a memory dump.
    Then zip up and upload the contents of C:\Windows\Minidump (you may have to copy them to the Desktop in order to zip them up).

    We'll run an analysis on the memory dumps and, hopefully, it'll tell us who's to blame.
      My System SpecsSystem Spec

  3. #23


    Posts : 14
    W8.1


    I have completely removed Sophos and tried the uninstall/reinstall/uninstall suggestion for Junos. Still BSOD so it looks like Driver Verifier is my last option. Dump attached.

    Just going through the setup process for Driver Verifier and have a couple of questions. The instructions on your Driver Verifier page describe how to create a recovery disk but my PC doesn't have "Create a System Repair disc with a CD or DVD instead", there is only the option to use USB.

    Attachment 42356

    If I untick the box, W8 needs 512 MB USB:

    Attachment 42358

    and if I tick it, W8 needs 16 GB USB:

    Attachment 42357

    Looks like I have no choice but to use a USB?

    Secondly, when walking through the Driver Verifier setup, there are two "Low Resource Simulation":

    Attachment 42359

    Which do I ensure is unticked?
      My System SpecsSystem Spec

  4. #24


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Yes, you'll have to use USB for the recovery drive. I suggest the full thing (16gB) as it'll copy the recovery partition over - but you can get away with the 512 mB USB for our purposes here.

    As for the low resources thing - Win8.1 changed a lot of this, so the instructions aren't real clear on this. Don't use either one.

    There's been several reasons given for not using this by several experts, but the most significant that I've seen is that the system will slow down unbearably while using them.

    I don't know if you've tried these 2 things yet - but if not, please do them (because I consistently see NTFS.sys and fltmgr.sys in the stack text):
    1) chkdsk /r /f from an elevated (Run as administrator) Command Prompt. It'll ask you if you want to do it at reboot - answer "Y" (or "Yes") and reboot and see what it does.
    2) run a hard drive diagnostic: Hard Drive Diagnostic Procedure

    TeamViewer drivers are outdated, but I'm not real concerned over them (as long as you're using the latest version)
    The Juniper/Junos drivers weren't present in the last memory dump, so it looks like you've gotten rid of them. Good work!


    B]Analysis:[/B]
    The following is for informational purposes only.
    Code:
    **************************Mon Apr 28 03:21:14.691 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042814-8265-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:06:01.435
    Probably caused by :win32k.sys ( win32k!MAPPER::bNearMatch+82c )
    BugCheck 3B, {c0000094, fffff960000253de, ffffd00025ec59d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960000253de, Address of the instruction which caused the bugcheck
    Arg3: ffffd00025ec59d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!MAPPER::bNearMatch
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Apr 28 02:29:25.020 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042814-8921-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:01:02.763
    Probably caused by :win32k.sys ( win32k!MAPPER::bNearMatch+82c )
    BugCheck 3B, {c0000094, fffff960001483de, ffffd00021e4c9d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960001483de, Address of the instruction which caused the bugcheck
    Arg3: ffffd00021e4c9d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!MAPPER::bNearMatch
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Apr 28 02:02:22.743 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042814-5078-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:04:46.463
    Probably caused by :win32k.sys ( win32k!MAPPER::bNearMatch+82c )
    BugCheck 3B, {c0000094, fffff960001323de, ffffd000236729d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960001323de, Address of the instruction which caused the bugcheck
    Arg3: ffffd000236729d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!MAPPER::bNearMatch
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Apr 28 01:34:21.392 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042814-7734-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:05:46.907
    Probably caused by :win32k.sys ( win32k!MAPPER::bNearMatch+82c )
    BugCheck 3B, {c0000094, fffff960001793de, ffffd00026d6c9d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960001793de, Address of the instruction which caused the bugcheck
    Arg3: ffffd00026d6c9d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!MAPPER::bNearMatch
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Apr 28 00:35:31.464 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042814-8812-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:02:02.184
    Probably caused by :win32k.sys ( win32k!MAPPER::bNearMatch+82c )
    BugCheck 3B, {c0000094, fffff960000723de, ffffd00025c5d9d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960000723de, Address of the instruction which caused the bugcheck
    Arg3: ffffd00025c5d9d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!MAPPER::bNearMatch
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Apr 27 23:38:14.893 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042814-8671-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:01:57.613
    Probably caused by :win32k.sys ( win32k!MAPPER::bNearMatch+82c )
    BugCheck 3B, {c0000094, fffff960001d93de, ffffd0003ccce9d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960001d93de, Address of the instruction which caused the bugcheck
    Arg3: ffffd0003ccce9d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!MAPPER::bNearMatch
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Apr 27 23:25:49.300 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042814-8359-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:02:52.101
    Probably caused by :win32k.sys ( win32k!MAPPER::bNearMatch+82c )
    BugCheck 3B, {c0000094, fffff960001323de, ffffd0006469b9d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960001323de, Address of the instruction which caused the bugcheck
    Arg3: ffffd0006469b9d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!MAPPER::bNearMatch
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Apr 27 23:15:48.342 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\042814-8453-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 4:57:14.910
    Probably caused by :win32k.sys ( win32k!MAPPER::bNearMatch+82c )
    BugCheck 3B, {c0000094, fffff960000d03de, ffffd0002479d9d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960000d03de, Address of the instruction which caused the bugcheck
    Arg3: ffffd0002479d9d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!MAPPER::bNearMatch
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Apr 17 22:24:38.647 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\041814-7765-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:00:57.390
    Probably caused by :win32k.sys ( win32k!MAPPER::bNearMatch+82c )
    BugCheck 3B, {c0000094, fffff9600016b3de, ffffd0003d5fb9d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff9600016b3de, Address of the instruction which caused the bugcheck
    Arg3: ffffd0003d5fb9d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!MAPPER::bNearMatch
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Apr 28 03:21:14.691 2014 (UTC - 4:00)**************************
    teamviewervpn.sys      Thu Dec 13 04:22:09 2007 (4760F9C1)
    PxHlpa64.sys           Tue Oct 20 14:08:42 2009 (4ADDFCAA)
    TVMonitor.sys          Thu Nov 25 06:07:00 2010 (4CEE4354)
    GEARAspiWDM.sys        Thu May  3 15:56:17 2012 (4FA2E2E1)
    IntcDAud.sys           Tue Jun 19 10:40:51 2012 (4FE08F73)
    stdcfltn.sys           Fri Jul 13 19:30:14 2012 (5000AF86)
    DellRbtn.sys           Fri Aug  3 17:32:54 2012 (501C4386)
    e1c63x64.sys           Thu Feb 21 00:31:49 2013 (5125B145)
    ST_Accel.sys           Wed Mar 27 19:00:21 2013 (51537A05)
    vmci.sys               Fri May 17 21:19:18 2013 (5196D716)
    Apfiltr.sys            Tue May 21 02:04:29 2013 (519B0E6D)
    LHidEqd.Sys            Thu May 23 02:09:49 2013 (519DB2AD)
    LEqdUsb.Sys            Thu May 23 02:09:50 2013 (519DB2AE)
    LMouFilt.Sys           Thu May 23 02:09:56 2013 (519DB2B4)
    LHidFilt.Sys           Thu May 23 02:10:00 2013 (519DB2B8)
    visctap0901.sys        Mon May 27 23:56:32 2013 (51A42AF0)
    VMNET.SYS              Thu Jul 18 15:42:50 2013 (51E8453A)
    vmnetadapter.sys       Thu Jul 18 15:43:00 2013 (51E84544)
    vmnetbridge.sys        Thu Jul 18 15:43:47 2013 (51E84573)
    vsock.sys              Wed Jul 31 22:46:10 2013 (51F9CBF2)
    bcbtums.sys            Wed Aug  7 11:11:22 2013 (5202639A)
    TeeDriverx64.sys       Mon Aug 19 13:23:31 2013 (52125493)
    intelppm.sys           Thu Aug 22 04:46:35 2013 (5215CFEB)
    iaStorA.sys            Wed Aug 28 18:13:22 2013 (521E7602)
    dump_iaStorA.sys       Wed Aug 28 18:13:22 2013 (521E7602)
    btwampfl.sys           Fri Aug 30 14:32:26 2013 (5220E53A)
    NETwew00.sys           Mon Sep 23 11:18:28 2013 (52405BC4)
    hcmon.sys              Wed Oct  9 11:03:51 2013 (52557057)
    VMparport.sys          Fri Oct 18 13:58:11 2013 (526176B3)
    vmnetuserif.sys        Fri Oct 18 14:19:38 2013 (52617BBA)
    vmx86.sys              Fri Oct 18 15:34:39 2013 (52618D4F)
    igdkmd64.sys           Wed Jan 22 17:42:16 2014 (52E04948)
    Wof.sys                Thu Mar 13 04:27:29 2014 (53216BF1)
    dlkmdldr.sys           Thu Mar 27 13:16:09 2014 (53345CD9)
    dlkmd.sys              Thu Mar 27 13:21:05 2014 (53345E01)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Apr 28 02:29:25.020 2014 (UTC - 4:00)**************************
    jnprvamgr.sys          Wed Nov 18 12:39:04 2009 (4B043138)
    jnprns.sys             Tue Jan 28 18:22:52 2014 (52E83BCC)
    
    http://www.carrona.org/drivers/driver.php?id=teamviewervpn.sys
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=TVMonitor.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys
    DellRbtn.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=e1c63x64.sys
    http://www.carrona.org/drivers/driver.php?id=ST_Accel.sys
    http://www.carrona.org/drivers/driver.php?id=vmci.sys
    http://www.carrona.org/drivers/driver.php?id=Apfiltr.sys
    http://www.carrona.org/drivers/driver.php?id=LHidEqd.Sys
    http://www.carrona.org/drivers/driver.php?id=LEqdUsb.Sys
    http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
    visctap0901.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
    http://www.carrona.org/drivers/driver.php?id=vmnetadapter.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
    http://www.carrona.org/drivers/driver.php?id=vsock.sys
    http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
    http://www.carrona.org/drivers/driver.php?id=NETwew00.sys
    http://www.carrona.org/drivers/driver.php?id=hcmon.sys
    http://www.carrona.org/drivers/driver.php?id=VMparport.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
    http://www.carrona.org/drivers/driver.php?id=vmx86.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    Wof.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=dlkmdldr.sys
    http://www.carrona.org/drivers/driver.php?id=dlkmd.sys
    jnprvamgr.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    jnprns.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  5. #25


    Posts : 14
    W8.1


    I was able to complete all suggested steps, including the Driver Verifier, without any issues. However, I chose to run without "
    Special Pool
    " due to the warning of "small amount of RAM".

    I ran the HD diagnostics, nothing was found.
    I ran the Driver Verifier and created the BSOD a hand full of times (ZIP Attached).
    I ran the the SF Diagnostics Tool before and after Driver Verifier (ZIP's Attached).

    Note, I ran TPB as Administrator, which I had not tried before, and I was finally prompted to enter the registration key. I did that and attempted to start again, both as admin & regular user. every time it went to BSOD.

    Final note, our IT department loaded a W8 & W8.1 image on VMware for me to test, TPB ran without issue on both.
      My System SpecsSystem Spec

  6. #26


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Should you have occasion to run Driver Verifier again, please enable the Special Pool option. The reference to a small amount of RAM is generally for systems with less than 1-2 gB of RAM. The consequences of running it on those systems could either be slowness, or increased crashes.

    None of the uploaded memory dumps are Driver Verifier enabled.
    This means that nothing caused the driver verifier options to trip the BSOD when they were run.

    So, let's look at each driver present in the VM vs each driver in the system with the BSOD's

    For example, I notice more BSOD's in systems with USB audio than I do in those without.
    I notice more BSOD's in systems with Virtual Box and or VMWare than in those without.
    I notice more BSOD's in systems with older drivers than in those without.

    More to follow in the next post.........

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    teamviewervpn.sys Thu Dec 13 04:22:09 2007 (4760F9C1)
    TeamViewerVPN Network Adapter
    http://www.carrona.org/drivers/driver.php?id=teamviewervpn.sys

    PxHlpa64.sys Tue Oct 20 14:08:42 2009 (4ADDFCAA)
    Sonic CD/DVD driver (used by many different CD/DVD programs)
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys

    TVMonitor.sys Thu Nov 25 06:07:00 2010 (4CEE4354)
    TeamViewer
    http://www.carrona.org/drivers/driver.php?id=TVMonitor.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue May 13 18:20:34.682 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051414-8000-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:01:44.462
    Probably caused by :win32k.sys ( win32k!MAPPER::bNearMatch+82c )
    BugCheck 3B, {c0000094, fffff960001913de, ffffd0003304d9d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960001913de, Address of the instruction which caused the bugcheck
    Arg3: ffffd0003304d9d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!MAPPER::bNearMatch
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue May 13 18:18:14.247 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051414-9109-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:02:44.029
    Probably caused by :win32k.sys ( win32k!MAPPER::bNearMatch+82c )
    BugCheck 3B, {c0000094, fffff960000f13de, ffffd000227349d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960000f13de, Address of the instruction which caused the bugcheck
    Arg3: ffffd000227349d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!MAPPER::bNearMatch
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue May 13 18:13:18.072 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051414-8828-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 14:00:48.986
    Probably caused by :win32k.sys ( win32k!MAPPER::bNearMatch+82c )
    BugCheck 3B, {c0000094, fffff960001c53de, ffffd00035e739d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960001c53de, Address of the instruction which caused the bugcheck
    Arg3: ffffd00035e739d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!MAPPER::bNearMatch
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue May 13 04:10:46.743 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051314-12546-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 1:07:23.169
    Probably caused by :win32k.sys ( win32k!MAPPER::bNearMatch+82c )
    BugCheck 3B, {c0000094, fffff960001403de, ffffd000338089d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960001403de, Address of the instruction which caused the bugcheck
    Arg3: ffffd000338089d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!MAPPER::bNearMatch
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue May 13 03:02:03.306 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051314-9031-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:24:28.088
    Probably caused by :win32k.sys ( win32k!MAPPER::bNearMatch+82c )
    BugCheck 3B, {c0000094, fffff9600003f3de, ffffd0010de2a9d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff9600003f3de, Address of the instruction which caused the bugcheck
    Arg3: ffffd0010de2a9d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!MAPPER::bNearMatch
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue May 13 02:36:07.451 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051314-8562-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:14:41.087
    Probably caused by :win32k.sys ( win32k!MAPPER::bNearMatch+82c )
    BugCheck 3B, {c0000094, fffff960000af3de, ffffd000367809d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960000af3de, Address of the instruction which caused the bugcheck
    Arg3: ffffd000367809d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!MAPPER::bNearMatch
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue May 13 02:18:40.932 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051314-7171-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:09:09.713
    Probably caused by :win32k.sys ( win32k!MAPPER::bNearMatch+82c )
    BugCheck 3B, {c0000094, fffff960000aa3de, ffffd0002110e9d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960000aa3de, Address of the instruction which caused the bugcheck
    Arg3: ffffd0002110e9d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!MAPPER::bNearMatch
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue May 13 02:08:40.244 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\051314-7937-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:33:38.026
    Probably caused by :win32k.sys ( win32k!MAPPER::bNearMatch+82c )
    BugCheck 3B, {c0000094, fffff9600009f3de, ffffd000337729d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff9600009f3de, Address of the instruction which caused the bugcheck
    Arg3: ffffd000337729d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!MAPPER::bNearMatch
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue May 13 18:20:34.682 2014 (UTC - 4:00)**************************
    teamviewervpn.sys      Thu Dec 13 04:22:09 2007 (4760F9C1)
    PxHlpa64.sys           Tue Oct 20 14:08:42 2009 (4ADDFCAA)
    TVMonitor.sys          Thu Nov 25 06:07:00 2010 (4CEE4354)
    GEARAspiWDM.sys        Thu May  3 15:56:17 2012 (4FA2E2E1)
    IntcDAud.sys           Tue Jun 19 10:40:51 2012 (4FE08F73)
    stdcfltn.sys           Fri Jul 13 19:30:14 2012 (5000AF86)
    DellRbtn.sys           Fri Aug  3 17:32:54 2012 (501C4386)
    e1c63x64.sys           Thu Feb 21 00:31:49 2013 (5125B145)
    ST_Accel.sys           Wed Mar 27 19:00:21 2013 (51537A05)
    vmci.sys               Fri May 17 21:19:18 2013 (5196D716)
    Apfiltr.sys            Tue May 21 02:04:29 2013 (519B0E6D)
    LHidEqd.Sys            Thu May 23 02:09:49 2013 (519DB2AD)
    LEqdUsb.Sys            Thu May 23 02:09:50 2013 (519DB2AE)
    LMouFilt.Sys           Thu May 23 02:09:56 2013 (519DB2B4)
    LHidFilt.Sys           Thu May 23 02:10:00 2013 (519DB2B8)
    visctap0901.sys        Mon May 27 23:56:32 2013 (51A42AF0)
    VMNET.SYS              Thu Jul 18 15:42:50 2013 (51E8453A)
    vmnetadapter.sys       Thu Jul 18 15:43:00 2013 (51E84544)
    vmnetbridge.sys        Thu Jul 18 15:43:47 2013 (51E84573)
    vsock.sys              Wed Jul 31 22:46:10 2013 (51F9CBF2)
    bcbtums.sys            Wed Aug  7 11:11:22 2013 (5202639A)
    TeeDriverx64.sys       Mon Aug 19 13:23:31 2013 (52125493)
    intelppm.sys           Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_iaStorA.sys       Wed Aug 28 18:13:22 2013 (521E7602)
    iaStorA.sys            Wed Aug 28 18:13:22 2013 (521E7602)
    btwampfl.sys           Fri Aug 30 14:32:26 2013 (5220E53A)
    NETwew00.sys           Mon Sep 23 11:18:28 2013 (52405BC4)
    hcmon.sys              Wed Oct  9 11:03:51 2013 (52557057)
    dlusbaudio_x64.sys     Fri Oct 18 02:25:54 2013 (5260D472)
    igdkmd64.sys           Wed Jan 22 17:42:16 2014 (52E04948)
    dlcdcncm62_x64.sys     Fri Mar 21 11:26:45 2014 (532C5A35)
    dlkmdldr.sys           Thu Mar 27 13:16:09 2014 (53345CD9)
    dlkmd.sys              Thu Mar 27 13:21:05 2014 (53345E01)
    VMparport.sys          Mon Apr 14 17:43:40 2014 (534C568C)
    vmnetuserif.sys        Mon Apr 14 18:07:57 2014 (534C5C3D)
    vmx86.sys              Mon Apr 14 19:31:39 2014 (534C6FDB)
    
    http://www.carrona.org/drivers/driver.php?id=teamviewervpn.sys
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=TVMonitor.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys
    http://www.carrona.org/drivers/driver.php?id=DellRbtn.sys
    http://www.carrona.org/drivers/driver.php?id=e1c63x64.sys
    http://www.carrona.org/drivers/driver.php?id=ST_Accel.sys
    http://www.carrona.org/drivers/driver.php?id=vmci.sys
    http://www.carrona.org/drivers/driver.php?id=Apfiltr.sys
    http://www.carrona.org/drivers/driver.php?id=LHidEqd.Sys
    http://www.carrona.org/drivers/driver.php?id=LEqdUsb.Sys
    http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
    visctap0901.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
    http://www.carrona.org/drivers/driver.php?id=vmnetadapter.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
    http://www.carrona.org/drivers/driver.php?id=vsock.sys
    http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
    http://www.carrona.org/drivers/driver.php?id=NETwew00.sys
    http://www.carrona.org/drivers/driver.php?id=hcmon.sys
    dlusbaudio_x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    dlcdcncm62_x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=dlkmdldr.sys
    http://www.carrona.org/drivers/driver.php?id=dlkmd.sys
    http://www.carrona.org/drivers/driver.php?id=VMparport.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
    http://www.carrona.org/drivers/driver.php?id=vmx86.sys
      My System SpecsSystem Spec

  7. #27


    Posts : 5,139
    Win8.1Pro - Finally!!!


    These are the drivers that have remained the same in each of the memory dumps:
    PxHlpa64.sys Tue Oct 20 14:08:42 2009 (4ADDFCAA)
    GEARAspiWDM.sys Thu May 3 15:56:17 2012 (4FA2E2E1)
    IntcDAud.sys Tue Jun 19 10:40:51 2012 (4FE08F73)
    stdcfltn.sys Fri Jul 13 19:30:14 2012 (5000AF86)
    DellRbtn.sys Fri Aug 3 17:32:54 2012 (501C4386)
    LHidEqd.Sys Thu May 23 02:09:49 2013 (519DB2AD)
    LEqdUsb.Sys Thu May 23 02:09:50 2013 (519DB2AE)
    LMouFilt.Sys Thu May 23 02:09:56 2013 (519DB2B4)
    LHidFilt.Sys Thu May 23 02:10:00 2013 (519DB2B8)
    visctap0901.sys Mon May 27 23:56:32 2013 (51A42AF0)
    bcbtums.sys Wed Aug 7 11:11:22 2013 (5202639A)
    btwampfl.sys Fri Aug 30 14:32:26 2013 (5220E53A)
    dlkmdldr.sys Thu Mar 27 13:16:09 2014 (53345CD9)
    dlkmd.sys Thu Mar 27 13:21:05 2014 (53345E01)
    Start by updating these. I've skipped some because I'm familiar with them and don't consider them to be the cause at this point.

    IntcDAud.sys -IDT 92HD93 Hight-Definition Audio Driver. Here's a link to the Win8.1 version: Driver Details | Dell US

    stdcfltn.sys - ST Microelectronics Free Fall Data Protection Driver. Here's a link to the Win8.1 version: Driver Details | Dell US

    DellRbtn.sys - this is the Dell Airplane Mode Switch driver. Here's a link to the Win8.1 version: Driver Details | Dell US

    Visctap0901.sys - Viscosity Virtual Adapter
    Remove this one. I've seen problems with similar drivers (TAP-Win32 Adapter), but not with this exact one
    Wait to verify that it's not the cause of BSOD's - then you can reinstall the latest, Win8.1 compatible version.

    bcbtums.sys - Broadcom Bluetooth Firmware Download Filter driver from Broadcom Corporation
    btwampfl.sys - Broadcom bluetooth driver
    Some Bluetooth drivers from Win8 have issues with Win8.1. If there is not a later version available at the computer manufacturer's website, then try this link: Bluetooth Software Download | Broadcom
    Here's the Dell link: Driver Details | Dell US
    Check the version number to see if you have/don't have it.

    dlkmdldr.sys - DisplayLink Core Software
    dlkmd.sys- DisplayLink Core Software
    Please uninstall the DisplayLink software in order to test (it seems to be a current version, but it may have become corrupted). If there isn't a newer version at the Dell website, then try the software from here: DisplayLink: Windows Software
      My System SpecsSystem Spec

  8. #28


    Posts : 14
    W8.1


    @usasma Thank you for all your help & time, it is truly impressive!

    My employer ended up giving me a new PC and TPB works without issue.

    PM me a PayPal eMail and I am happy to make a donation for your efforts to show my appreciation.
      My System SpecsSystem Spec

  9. #29


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Thanks for the kind words!
    Sorry, but I don't accept donations for doing what I love to do.
    I would suggest that you "pay it forward" by helping someone else out for free. It doesn't have to be computer work, just something that you'll enjoy helping another out with.

    Good luck and best wishes!
      My System SpecsSystem Spec

  10. #30


    Posts : 14
    W8.1


    Well, I have been able to isolate the problem a bit further. TPB was working on my new PC until I added a software product we build in-house.

    I work for a software company and after installing our own product TPB started BSOD. Development believes it may have to do with a COM .dll file being used by both. I will post more once they get it sorted.
      My System SpecsSystem Spec

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