Windows 8 and 8.1 Forums


BSOD When Launching TreePad, Given Driver Error Code

  1. #11


    Hi

    21 days trial version of TreePad works in my Windows 8.1 x64 without issues. So the problem is definitely with your OS. But i can't understand why the fond loading causes BSOD for you. May be John Carrona ( aka "Usasma" ) will be able to find it.

      My System SpecsSystem Spec

  2. #12


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Gotta wonder about PrimoPDF.
    As Anshad showed, the error has something to do with ATMFD.DLL - which is related to Adobe fonts.
    And, from what I can see, the only product that would use Adobe technology is PrimoPDF (a SWAG on my part :0)

    But, as this is only a guess on my part, I'd suggest running Driver Verifier according to these directions: Driver Verifier Settings

    Your RIM (Research In Motion - usually associated w/a Blackberry) drivers date from 2008.
    Please (temporarily) uninstall the programs related to this and test for BSOD's
    When done, please download the latest, Win8.1 compatible version from the RIM website

    Your Juniper drivers date from 2009.
    Please (temporarily) uninstall the Juniper programs and test for BSOD's
    When done, please download the latest, Win8.1 compatible version from the Juniper website.

    Your ZTE Mobile Broadband drivers date from 2011
    Please (temporarily) uninstall this program and remove the device from your system to test for BSOD's
    When done, please download the latest, Win8.1 compatible version from the ZTE website.


    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    RimSerial_AMD64.sys Mon Nov 24 12:01:01 2008 (492ADDCD)
    Virtual Serial Port driver for Blackberry
    http://www.carrona.org/drivers/driver.php?id=RimSerial_AMD64.sys

    PxHlpa64.sys Tue Oct 20 14:08:42 2009 (4ADDFCAA)
    Sonic CD/DVD driver (used by many different CD/DVD programs)
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys

    jnprvamgr.sys Wed Nov 18 12:39:04 2009 (4B043138)
    Juniper
    jnprvamgr.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    zgdcat.sys Wed Dec 7 19:35:17 2011 (4EE00645)
    ZTE Mobile Broadband
    zgdcat.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    zgdcdiag.sys Wed Dec 7 19:35:17 2011 (4EE00645)
    ZTE Mobile Broadband
    zgdcdiag.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    zgdcmdm.sys Wed Dec 7 19:35:17 2011 (4EE00645)
    ZTE Mobile Broadband
    zgdcmdm.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    CLVirtualDrive.sys Mon Dec 26 08:26:47 2011 (4EF87617)
    CyberLink Virtual Device Driver
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys

    Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web.

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sun Mar 16 01:34:35.269 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\031614-5593-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:01:29.992
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+84bb )
    BugCheck 3B, {c0000094, fffff960001a44bb, ffffd0003630b9d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960001a44bb, Address of the instruction which caused the bugcheck
    Arg3: ffffd0003630b9d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k+84bb
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A09
      BIOS Release Date             02/06/2013
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Mar 16 01:32:35.062 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\031614-6671-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:01:15.785
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+84bb )
    BugCheck 3B, {c0000094, fffff9600016c4bb, ffffd00035d959d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff9600016c4bb, Address of the instruction which caused the bugcheck
    Arg3: ffffd00035d959d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k+84bb
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A09
      BIOS Release Date             02/06/2013
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Mar 16 01:29:36.028 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\031614-5562-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:01:32.751
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+84bb )
    BugCheck 3B, {c0000094, fffff960000334bb, ffffd0003642f9d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960000334bb, Address of the instruction which caused the bugcheck
    Arg3: ffffd0003642f9d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k+84bb
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A09
      BIOS Release Date             02/06/2013
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Mar 16 01:26:17.903 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\031614-5843-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:04:43.626
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+84bb )
    BugCheck 3B, {c0000094, fffff9600013f4bb, ffffd000361f99d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff9600013f4bb, Address of the instruction which caused the bugcheck
    Arg3: ffffd000361f99d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k+84bb
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A09
      BIOS Release Date             02/06/2013
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Mar 16 01:20:28.465 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\031614-6609-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:02:06.187
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+84bb )
    BugCheck 3B, {c0000094, fffff960001df4bb, ffffd000209299d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960001df4bb, Address of the instruction which caused the bugcheck
    Arg3: ffffd000209299d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k+84bb
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A09
      BIOS Release Date             02/06/2013
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Mar 10 21:55:39.223 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\031114-7703-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 1:21:08.631
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+84bb )
    BugCheck 3B, {c0000094, fffff960000824bb, ffffd000389e09d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960000824bb, Address of the instruction which caused the bugcheck
    Arg3: ffffd000389e09d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k+84bb
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A09
      BIOS Release Date             02/06/2013
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sun Mar 16 01:34:35.269 2014 (UTC - 4:00)**************************
    RimSerial_AMD64.sys    Mon Nov 24 12:01:01 2008 (492ADDCD)
    PxHlpa64.sys           Tue Oct 20 14:08:42 2009 (4ADDFCAA)
    jnprvamgr.sys          Wed Nov 18 12:39:04 2009 (4B043138)
    CLVirtualDrive.sys     Mon Dec 26 08:26:47 2011 (4EF87617)
    truecrypt.sys          Tue Feb  7 04:09:36 2012 (4F30EA50)
    GEARAspiWDM.sys        Thu May  3 15:56:17 2012 (4FA2E2E1)
    IntcDAud.sys           Tue Jun 19 10:40:51 2012 (4FE08F73)
    HECIx64.sys            Thu Jul 12 22:18:26 2012 (4FFF8572)
    stdcfltn.sys           Fri Jul 13 19:30:14 2012 (5000AF86)
    ST_Accel.sys           Fri Jul 13 19:30:18 2012 (5000AF8A)
    DellRbtn.sys           Fri Aug  3 17:32:54 2012 (501C4386)
    savonaccess.sys        Tue Aug 21 12:54:25 2012 (5033BD41)
    hcmon.sys              Wed Sep  5 09:41:09 2012 (50475675)
    iaStorA.sys            Tue Sep 18 18:46:10 2012 (5058F9B2)
    dump_iaStorA.sys       Tue Sep 18 18:46:10 2012 (5058F9B2)
    e1c63x64.sys           Mon Sep 24 15:36:26 2012 (5060B63A)
    usb3Hub.sys            Wed Sep 26 07:04:00 2012 (5062E120)
    XHCIPort.sys           Wed Sep 26 07:04:01 2012 (5062E121)
    Apfiltr.sys            Thu Dec 20 21:47:47 2012 (50D3CDD3)
    stwrt64.sys            Tue Feb  5 05:07:25 2013 (5110D9DD)
    LHidEqd.Sys            Thu May 23 02:09:49 2013 (519DB2AD)
    LEqdUsb.Sys            Thu May 23 02:09:50 2013 (519DB2AE)
    LMouFilt.Sys           Thu May 23 02:09:56 2013 (519DB2B4)
    LHidFilt.Sys           Thu May 23 02:10:00 2013 (519DB2B8)
    visctap0901.sys        Mon May 27 23:56:32 2013 (51A42AF0)
    jnprna6.sys            Wed May 29 12:43:33 2013 (51A63035)
    bcbtums.sys            Wed Aug  7 11:11:22 2013 (5202639A)
    intelppm.sys           Thu Aug 22 04:46:35 2013 (5215CFEB)
    vmbkmclr.sys           Thu Aug 22 07:39:04 2013 (5215F858)
    winhvr.sys             Thu Aug 22 07:39:52 2013 (5215F888)
    NETwew00.sys           Thu Aug 22 17:20:34 2013 (521680A2)
    btwampfl.sys           Fri Aug 30 14:32:26 2013 (5220E53A)
    Wnv.sys                Tue Oct  8 03:36:59 2013 (5253B61B)
    dlkmdldr.sys           Wed Oct 16 13:42:20 2013 (525ECFFC)
    dlkmd.sys              Wed Oct 16 13:42:41 2013 (525ED011)
    iwdbus.sys             Tue Dec 17 17:47:38 2013 (52B0D48A)
    igdkmd64.sys           Wed Jan 22 17:42:16 2014 (52E04948)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Mar 10 21:55:39.223 2014 (UTC - 4:00)**************************
    zgdcat.sys             Wed Dec  7 19:35:17 2011 (4EE00645)
    zgdcdiag.sys           Wed Dec  7 19:35:17 2011 (4EE00645)
    zgdcmdm.sys            Wed Dec  7 19:35:17 2011 (4EE00645)
    iwdbus.sys             Thu Sep 26 17:38:04 2013 (5244A93C)
    igdkmd64.sys           Wed Dec 18 15:49:12 2013 (52B20A48)
    
    http://www.carrona.org/drivers/driver.php?id=RimSerial_AMD64.sys
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    jnprvamgr.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
    http://www.carrona.org/drivers/driver.php?id=truecrypt.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys
    http://www.carrona.org/drivers/driver.php?id=ST_Accel.sys
    DellRbtn.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=savonaccess.sys
    http://www.carrona.org/drivers/driver.php?id=hcmon.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=e1c63x64.sys
    usb3Hub.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    XHCIPort.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=Apfiltr.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=LHidEqd.Sys
    http://www.carrona.org/drivers/driver.php?id=LEqdUsb.Sys
    http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
    visctap0901.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    jnprna6.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    vmbkmclr.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    winhvr.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=NETwew00.sys
    http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
    Wnv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=dlkmdldr.sys
    http://www.carrona.org/drivers/driver.php?id=dlkmd.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    zgdcat.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    zgdcdiag.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    zgdcmdm.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys

    ZTE Incorporated USB Modem/Serial Device Driver.
      My System SpecsSystem Spec

  3. #13


    Posts : 14
    W8.1


    Thank you again for the continued assistance!

    I successfully uninstall RIM soft, ZTE Mobile Broadband, several other applications I am not using and the PrimoPDF. I research all the others, most without success, and ran the updates on the one's I found. The CyberLink product has an app to install their latest and it returned no newer version available. I also installed Dell's update tool and installed several BIOS, firmware, drivers, etc.

    After each install/update, I ran cCleaner's registry check and repaired and thing remaining, however I did not clean any files from the system. I then rebooted, ran cCleaner again to verify it didn't find any other issues and tried TP. Each time I received BSOD.

    I attached the latest ZIP file.
      My System SpecsSystem Spec

  4. #14


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I have had problems using registry cleaners over the years. Overuse tends to compound errors in the registry and cause further problems. I'd strongly suggest that you not use any registry cleaners and let the registry take care of itself.

    The latest memory dumps are all the same - and each one points at a core Windows driver.
    If this was the actual problem, I'd think that you'd see many other problems other than the BSOD's.
    As such, we'll have to dig a bit deeper for the cause.
    Please run Driver Verifier according to these instructions: Driver Verifier Settings

    The Juniper driver is still outdated. Can you remove the Juniper program from your system temporarily (for testing)?

    Don't worry about the other 2 drivers for now (the Sonic and Cyberlink one's). They aren't frequently seen as causes, so we'll avoid them for now.

    Interestingly, most (if not all) of the BSOD's occurred in PROCESS_NAME: TreepadBiz.exe
    Yet, Anshad Edavana has confirmed that the program works well on their copy of Win8.1
    As such, I'd have to wonder if this is an incompatibility between TreePad and another program on your system.
    Maybe Anshad Edavana can compare their program list to yours in order to help identify them?

    In the event that Driver Verifier points to TreePad, then I'd suggest removing TreePad and then running Driver Verifier again.
    Good luck!


    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Mar 27 19:28:47.745 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\032814-6265-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:02:55.486
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+84bb )
    BugCheck 3B, {c0000094, fffff960000334bb, ffffd00037bc59d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960000334bb, Address of the instruction which caused the bugcheck
    Arg3: ffffd00037bc59d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k+84bb
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Mar 26 22:02:48.694 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\032714-5937-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:06:16.420
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+84bb )
    BugCheck 3B, {c0000094, fffff960001244bb, ffffd000227279d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960001244bb, Address of the instruction which caused the bugcheck
    Arg3: ffffd000227279d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k+84bb
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Mar 26 20:50:01.087 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\032714-5984-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:19:02.782
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+84bb )
    BugCheck 3B, {c0000094, fffff960000a04bb, ffffd0002514f9d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960000a04bb, Address of the instruction which caused the bugcheck
    Arg3: ffffd0002514f9d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k+84bb
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Mar 26 20:22:23.021 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\032714-6296-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:01:08.746
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+84bb )
    BugCheck 3B, {c0000094, fffff960001e44bb, ffffd000395bb9d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960001e44bb, Address of the instruction which caused the bugcheck
    Arg3: ffffd000395bb9d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k+84bb
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Mar 26 20:14:12.273 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\032714-6750-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:01:18.014
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+84bb )
    BugCheck 3B, {c0000094, fffff9600000b4bb, ffffd00021c059d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff9600000b4bb, Address of the instruction which caused the bugcheck
    Arg3: ffffd00021c059d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k+84bb
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Mar 26 20:02:28.051 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\032714-6906-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:00:57.792
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+84bb )
    BugCheck 3B, {c0000094, fffff960001e54bb, ffffd000388e39d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960001e54bb, Address of the instruction which caused the bugcheck
    Arg3: ffffd000388e39d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k+84bb
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Mar 26 19:52:26.217 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\032714-5968-02.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:00:52.944
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+84bb )
    BugCheck 3B, {c0000094, fffff9600012f4bb, ffffd00037b859d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff9600012f4bb, Address of the instruction which caused the bugcheck
    Arg3: ffffd00037b859d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k+84bb
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Mar 26 19:37:31.854 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\032714-5296-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:02:43.580
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+84bb )
    BugCheck 3B, {c0000094, fffff960000da4bb, ffffd00037c739d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960000da4bb, Address of the instruction which caused the bugcheck
    Arg3: ffffd00037c739d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k+84bb
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Mar 26 19:30:21.517 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\032714-6593-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:01:50.259
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+84bb )
    BugCheck 3B, {c0000094, fffff960001d64bb, ffffd000383929d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960001d64bb, Address of the instruction which caused the bugcheck
    Arg3: ffffd000383929d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k+84bb
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Mar 26 19:21:35.302 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\032714-4671-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:01:21.044
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+84bb )
    BugCheck 3B, {c0000094, fffff960000c24bb, ffffd0002598f9d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960000c24bb, Address of the instruction which caused the bugcheck
    Arg3: ffffd0002598f9d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k+84bb
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Mar 26 19:19:27.403 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\032714-6218-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:01:27.130
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+84bb )
    BugCheck 3B, {c0000094, fffff960000214bb, ffffd000372949d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960000214bb, Address of the instruction which caused the bugcheck
    Arg3: ffffd000372949d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k+84bb
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Mar 26 19:05:22.474 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\032714-5968-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:01:19.216
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+84bb )
    BugCheck 3B, {c0000094, fffff960001494bb, ffffd00021cdd9d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960001494bb, Address of the instruction which caused the bugcheck
    Arg3: ffffd00021cdd9d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k+84bb
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Mar 26 18:48:43.670 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\032714-5890-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:01:35.393
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+84bb )
    BugCheck 3B, {c0000094, fffff960000184bb, ffffd00021cb69d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960000184bb, Address of the instruction which caused the bugcheck
    Arg3: ffffd00021cb69d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k+84bb
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A09
      BIOS Release Date             02/06/2013
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Mar 26 02:44:47.786 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\032714-5312-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:5 days 0:03:33.688
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+84bb )
    BugCheck 3B, {c0000094, fffff960000da4bb, ffffd00036a5b9d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960000da4bb, Address of the instruction which caused the bugcheck
    Arg3: ffffd00036a5b9d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k+84bb
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A09
      BIOS Release Date             02/06/2013
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Mar 21 00:58:07.300 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\032114-5828-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:02:40.023
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+84bb )
    BugCheck 3B, {c0000094, fffff9600016f4bb, ffffd00022a809d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff9600016f4bb, Address of the instruction which caused the bugcheck
    Arg3: ffffd00022a809d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k+84bb
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A09
      BIOS Release Date             02/06/2013
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Mar 27 19:28:47.745 2014 (UTC - 4:00)**************************
    PxHlpa64.sys           Tue Oct 20 14:08:42 2009 (4ADDFCAA)
    jnprvamgr.sys          Wed Nov 18 12:39:04 2009 (4B043138)
    CLVirtualDrive.sys     Mon Dec 26 08:26:47 2011 (4EF87617)
    truecrypt.sys          Tue Feb  7 04:09:36 2012 (4F30EA50)
    GEARAspiWDM.sys        Thu May  3 15:56:17 2012 (4FA2E2E1)
    IntcDAud.sys           Tue Jun 19 10:40:51 2012 (4FE08F73)
    stdcfltn.sys           Fri Jul 13 19:30:14 2012 (5000AF86)
    DellRbtn.sys           Fri Aug  3 17:32:54 2012 (501C4386)
    savonaccess.sys        Tue Aug 21 12:54:25 2012 (5033BD41)
    hcmon.sys              Wed Sep  5 09:41:09 2012 (50475675)
    e1c63x64.sys           Mon Sep 24 15:36:26 2012 (5060B63A)
    ST_Accel.sys           Wed Mar 27 19:00:21 2013 (51537A05)
    Apfiltr.sys            Tue May 21 02:04:29 2013 (519B0E6D)
    LHidEqd.Sys            Thu May 23 02:09:49 2013 (519DB2AD)
    LEqdUsb.Sys            Thu May 23 02:09:50 2013 (519DB2AE)
    LMouFilt.Sys           Thu May 23 02:09:56 2013 (519DB2B4)
    LHidFilt.Sys           Thu May 23 02:10:00 2013 (519DB2B8)
    visctap0901.sys        Mon May 27 23:56:32 2013 (51A42AF0)
    jnprna6.sys            Wed May 29 12:43:33 2013 (51A63035)
    dlusbaudio_x64.sys     Thu May 30 04:09:46 2013 (51A7094A)
    bcbtums.sys            Wed Aug  7 11:11:22 2013 (5202639A)
    stwrt64.sys            Fri Aug 16 06:26:26 2013 (520DFE52)
    TeeDriverx64.sys       Mon Aug 19 13:23:31 2013 (52125493)
    intelppm.sys           Thu Aug 22 04:46:35 2013 (5215CFEB)
    vmbkmclr.sys           Thu Aug 22 07:39:04 2013 (5215F858)
    winhvr.sys             Thu Aug 22 07:39:52 2013 (5215F888)
    iaStorA.sys            Wed Aug 28 18:13:22 2013 (521E7602)
    dump_iaStorA.sys       Wed Aug 28 18:13:22 2013 (521E7602)
    btwampfl.sys           Fri Aug 30 14:32:26 2013 (5220E53A)
    dlcdcncm6_x64.sys      Thu Sep 19 04:50:41 2013 (523ABAE1)
    NETwew00.sys           Mon Sep 23 11:18:28 2013 (52405BC4)
    Wnv.sys                Tue Oct  8 03:36:59 2013 (5253B61B)
    dlkmdldr.sys           Wed Oct 16 13:42:20 2013 (525ECFFC)
    dlkmd.sys              Wed Oct 16 13:42:41 2013 (525ED011)
    igdkmd64.sys           Wed Jan 22 17:42:16 2014 (52E04948)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Mar 26 20:14:12.273 2014 (UTC - 4:00)**************************
    ST_Accel.sys           Fri Jul 13 19:30:18 2012 (5000AF8A)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Mar 26 20:02:28.051 2014 (UTC - 4:00)**************************
    Apfiltr.sys            Thu Dec 20 21:47:47 2012 (50D3CDD3)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Mar 26 19:52:26.217 2014 (UTC - 4:00)**************************
    dump_iaStorA.sys       Tue Sep 18 18:46:10 2012 (5058F9B2)
    iaStorA.sys            Tue Sep 18 18:46:10 2012 (5058F9B2)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Mar 26 19:37:31.854 2014 (UTC - 4:00)**************************
    stwrt64.sys            Tue Feb  5 05:07:25 2013 (5110D9DD)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Mar 26 19:21:35.302 2014 (UTC - 4:00)**************************
    HECIx64.sys            Thu Jul 12 22:18:26 2012 (4FFF8572)
    
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    jnprvamgr.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
    http://www.carrona.org/drivers/driver.php?id=truecrypt.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys
    DellRbtn.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=savonaccess.sys
    http://www.carrona.org/drivers/driver.php?id=hcmon.sys
    http://www.carrona.org/drivers/driver.php?id=e1c63x64.sys
    http://www.carrona.org/drivers/driver.php?id=ST_Accel.sys
    http://www.carrona.org/drivers/driver.php?id=Apfiltr.sys
    http://www.carrona.org/drivers/driver.php?id=LHidEqd.Sys
    http://www.carrona.org/drivers/driver.php?id=LEqdUsb.Sys
    http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
    visctap0901.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    jnprna6.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    dlusbaudio_x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    vmbkmclr.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    winhvr.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
    dlcdcncm6_x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=NETwew00.sys
    Wnv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=dlkmdldr.sys
    http://www.carrona.org/drivers/driver.php?id=dlkmd.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=ST_Accel.sys
    http://www.carrona.org/drivers/driver.php?id=Apfiltr.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
      My System SpecsSystem Spec

  5. #15


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I usually wonder about USB audio devices - and see that you have the driver for one on your system.
    Try removing that (as a test) to see if helps.
    This is just a hunch on my part.

    Another hunch is Bluetooth. It's had issues w/Win8.1 when using Win8 drivers.
    See if you can update your Bluetooth drivers to see if it helps.
      My System SpecsSystem Spec

  6. #16


    Posts : 14
    W8.1


    Interesting events as I am no longer getting BSOD when opening TP. Not directly due to troubleshooting but because I entered my registration key. However, TP still doesn't open. I can see it running in Task Manger and it is using about 25% of CPU capacity but it never shows up on the screen or on the Taskbar with a block around the icon; I have TP pinned to the Taskbar.

    After adding the key, I attempted to complete the additionally suggested steps by removed/deleted/uninstalled/updated the following:
    - Deleted RIM file & directory as I have already uninstalled and I know longer use a Blackberry;
    - Uninstalled Juno Pulse & Juniper VPN;
    - Uninstalled Dell Display Link;
    - Uninstalled IDT Audio Driver;
    - Turned off Bluetooth from starting at boot;
    - Ran Dell Update Tool and installed updates for:
    -- BIOS;
    -- NIC driver;
    -- Bluetooth driver.

    After each step, reboot and open TP. Each time it was running in Task Manager but nothing on the screen. I let it run for over 15mins at one point and still nothing. I also tried compatibility for W8 & W7, still no luck. The first time I ran Compatibility Troubleshooter, a previous instance of TP was still running, thus when I started a second instance, it went to BSOD. At no other time did it go to BSOD.

    The only step I haven't taken is running Driver Verifier due to the risks of problems. If after reviewing the latest file attached, Driver Verifier is the only option remaining, I will consult our IT department for permission but I hope something else can be tried pops up.

    Thanks again for everything!
      My System SpecsSystem Spec

  7. #17


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Juniper stuff was present in the 4/3 memory dump at 18:00 (6pm)
    But not in the 4/3 memory dump at 21:00 (9pm)
    This suggests (IMO) that Juniper wasn't to blame in this instance.
    But please don't reinstall it just yet (in case it contributes to, but doesn't directly cause the BSOD's)

    Can you uninstall TrueCrypt in order to see if this is the cause? (if it doesn't stop the BSOD's, then feel free to reinstall a fresh copy of the latest available version from the TrueCrypt website).
    Interestingly, it is possible to run TrueCrypt in "portable mode" - which may help in testing for problems with it.
    I am focusing on TrueCrypt as there are file system filter drivers in the raw stack text (something that TrueCrypt uses)

    I also see evidence of a Sophos driver (savonaccess.sys) in the 18:00 memory dump's raw stack text. The driver is present in all of the previous memory dumps also.
    I'd suggest removing Sophos Endpoint Security (temporarily) in order to test it. Make sure to enable Windows Defender and the Windows Firewall once Sophos is uninstalled. Feel free to reinstall the latest, Win8.1 compatible version of Sophos once the system has been stabilized.

    We can attempt to manually remove the PxHlpa64.sys and CLVirtualDrive.sys drivers. But the last time I tried the PxHlpa64.sys removal - the system became unbootable and had to be restored in order to work. FWIW - I haven't seen a lot of problems with these drivers - so I don't feel that they are as likely to be at fault as the other drivers that I have mentioned.

    Go ahead and ask IT about using Driver Verifier.
    For added safety prior to running Driver Verifier, please do these 4 things:
    1 - backup all your data (maybe get IT to make a complete system image so that you can set your system back that way)
    2 - create a system restore point using System Restore
    3 - Create a Recovery Drive - Go to the Start Screen and type in "recoverydrive" (one word, without the quotes). That will start the recovery drive process. You will need a USB drive of at least 512 mB - and all data will be erased off of it. If copying the recovery partition the drive size will be much, much larger (16 - 32 gB drive required).
    4 - Test the Recovery Drive to make sure that you can get to the System Restore entry when you boot from the disk/drive (you may also want to try actually using System Restore to make sure that it works)

    In the event that you are not able to boot into Windows after running Driver Verifier, then boot to the Recovery Drive and use it to set the system back to the restore point that you created prior to starting Driver Verifier.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Apr  2 21:38:04.489 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\040314-5437-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:03:47.231
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+84bb )
    BugCheck 3B, {c0000094, fffff9600003b4bb, ffffd000395059d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff9600003b4bb, Address of the instruction which caused the bugcheck
    Arg3: ffffd000395059d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k+84bb
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Apr  2 18:19:27.272 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\040314-6453-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:5 days 19:57:06.055
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+84bb )
    BugCheck 3B, {c0000094, fffff960001d14bb, ffffd0002386d9d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960001d14bb, Address of the instruction which caused the bugcheck
    Arg3: ffffd0002386d9d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k+84bb
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Apr  2 21:38:04.489 2014 (UTC - 4:00)**************************
    PxHlpa64.sys           Tue Oct 20 14:08:42 2009 (4ADDFCAA)
    CLVirtualDrive.sys     Mon Dec 26 08:26:47 2011 (4EF87617)
    truecrypt.sys          Tue Feb  7 04:09:36 2012 (4F30EA50)
    GEARAspiWDM.sys        Thu May  3 15:56:17 2012 (4FA2E2E1)
    IntcDAud.sys           Tue Jun 19 10:40:51 2012 (4FE08F73)
    stdcfltn.sys           Fri Jul 13 19:30:14 2012 (5000AF86)
    DellRbtn.sys           Fri Aug  3 17:32:54 2012 (501C4386)
    savonaccess.sys        Tue Aug 21 12:54:25 2012 (5033BD41)
    hcmon.sys              Wed Sep  5 09:41:09 2012 (50475675)
    e1c63x64.sys           Mon Sep 24 15:36:26 2012 (5060B63A)
    ST_Accel.sys           Wed Mar 27 19:00:21 2013 (51537A05)
    Apfiltr.sys            Tue May 21 02:04:29 2013 (519B0E6D)
    LHidEqd.Sys            Thu May 23 02:09:49 2013 (519DB2AD)
    LEqdUsb.Sys            Thu May 23 02:09:50 2013 (519DB2AE)
    LMouFilt.Sys           Thu May 23 02:09:56 2013 (519DB2B4)
    LHidFilt.Sys           Thu May 23 02:10:00 2013 (519DB2B8)
    visctap0901.sys        Mon May 27 23:56:32 2013 (51A42AF0)
    bcbtums.sys            Wed Aug  7 11:11:22 2013 (5202639A)
    TeeDriverx64.sys       Mon Aug 19 13:23:31 2013 (52125493)
    intelppm.sys           Thu Aug 22 04:46:35 2013 (5215CFEB)
    vmbkmclr.sys           Thu Aug 22 07:39:04 2013 (5215F858)
    winhvr.sys             Thu Aug 22 07:39:52 2013 (5215F888)
    dump_iaStorA.sys       Wed Aug 28 18:13:22 2013 (521E7602)
    iaStorA.sys            Wed Aug 28 18:13:22 2013 (521E7602)
    btwampfl.sys           Fri Aug 30 14:32:26 2013 (5220E53A)
    NETwew00.sys           Mon Sep 23 11:18:28 2013 (52405BC4)
    Wnv.sys                Tue Oct  8 03:36:59 2013 (5253B61B)
    igdkmd64.sys           Wed Jan 22 17:42:16 2014 (52E04948)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Apr  2 18:19:27.272 2014 (UTC - 4:00)**************************
    jnprvamgr.sys          Wed Nov 18 12:39:04 2009 (4B043138)
    jnprna6.sys            Wed May 29 12:43:33 2013 (51A63035)
    dlusbaudio_x64.sys     Thu May 30 04:09:46 2013 (51A7094A)
    stwrt64.sys            Fri Aug 16 06:26:26 2013 (520DFE52)
    dlcdcncm6_x64.sys      Thu Sep 19 04:50:41 2013 (523ABAE1)
    dlkmdldr.sys           Wed Oct 16 13:42:20 2013 (525ECFFC)
    dlkmd.sys              Wed Oct 16 13:42:41 2013 (525ED011)
    
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
    http://www.carrona.org/drivers/driver.php?id=truecrypt.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys
    DellRbtn.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=savonaccess.sys
    http://www.carrona.org/drivers/driver.php?id=hcmon.sys
    http://www.carrona.org/drivers/driver.php?id=e1c63x64.sys
    http://www.carrona.org/drivers/driver.php?id=ST_Accel.sys
    http://www.carrona.org/drivers/driver.php?id=Apfiltr.sys
    http://www.carrona.org/drivers/driver.php?id=LHidEqd.Sys
    http://www.carrona.org/drivers/driver.php?id=LEqdUsb.Sys
    http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
    visctap0901.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    vmbkmclr.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    winhvr.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
    http://www.carrona.org/drivers/driver.php?id=NETwew00.sys
    Wnv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    jnprvamgr.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    jnprna6.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    dlusbaudio_x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    dlcdcncm6_x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=dlkmdldr.sys
    http://www.carrona.org/drivers/driver.php?id=dlkmd.sys
      My System SpecsSystem Spec

  8. #18


    Posts : 14
    W8.1


    @usasma Thank you for this input.

    Just to be clear, my PC is no longer going to BSOD. Since adding the software key, when I select TPB, it is running in Task Manager (TM) but never actual appears on the screen.


    • I uninstalled Juniper Juno Pulse VPN, tested and TPB is still not appearing although running in TM.
    • I researched TrueCrypt and is hasn't been updated since November '12. It is known to cause issue in W8 & W8.1. I uninstalled withe same result.
    • I completely uninstalled CyberLink's products and then verified CLVirtualDrive.sys was no longer in Drivers directory it was in. Test TPB, no change.
    • Given your warning about PxHlpa64.sys, I didn't attempt to remove it and I haven't been able to find a newer version.
    • As for recommendation to uninstall Sophos due to its savonaccess.sys driver, I did not attempt this as I would have to get our IT department involved to reinstall and I want to do all I can before doing so. There is a new version of Sophos to address W8.1 issues; IT has no plans to update at this point. I cannot find anything on their website showing if this driver is updated or not. Searching for the driver I only found four discussions. This discussion about an XP system states the driver can be renamed. However, there are four instances I found in my search of C:\:

      Attachment 41740

      and the one instanced in the registry:

      Attachment 41741

      So I am not which direction to go in...
    • Again, I am delaying the Driver Verifier until I am left with this as my a final option.
    • Finally, due to Heartbleed SSL issue, and our Surface tablet's touch not working, I was able to convince IT to try the latest Juno Pulse version 5.0R3.1; 4.0R9.2 address Heartbleed but not W8.1. Tested TPB with the same results.


    So, one last dump attached before getting IT involved.

    Cheers!
      My System SpecsSystem Spec

  9. #19


    Posts : 14
    W8.1


    Using the information on the Sophos forum. I tried the following:
    • Disabled Sophos services and disabled from Windows startup. Tested TPB and no change.
    • Renamed all four savonaccess.sys to savonaccess.sys.off. Tested TPB and no change.
    • Uninstalled TPB, rebooted, downloaded another copy, installed, entered my registration key, it tried to load and BSOD.
    • After reboot, tried TPB again, the key didn't take on previous step so I entered it again. BSOD.
    • Tried a third time, the key took but still went to BSOD.
    • Verified Sophos still wasn't running. Searched registry for instances of TPB and delete two referencing the previous directory.
    • Reboot and tried TPB again, BSOD.


    Create a new dump and attached.

    On another note, I had our IT department load a VMware W8 image and TPB runs in trial & after registering. We are going to try a W8.1 image after the holidays.
      My System SpecsSystem Spec

  10. #20


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I've been struggling to avoid a "wipe and reinstall" as it's (IMO) a poor way of solving your problem. It's like solving a problem with bald tires by buying a new car - it works, but you're really not fixing anything.

    That being said, it will let you work with TPB without errors, so you may want to give it a try.
    Some BSOD's (and other problems) can be due to problems between different softwares - so it may be that TPB works well for a while and then it starts having problems because of things that are added to the system. Please make System Restore points before each software install - that way you'll have something to go back to if it does start causing problems again.

    The memory dumps are essentially the same.
    They still have the Juniper stuff running - but we're not sure if Juniper is involved in the crash, or is just a byproduct of it..

    IMO it's time for Driver Verifier. And, if IT's going to wipe and reinstall the system - then you don't have much to lose by trying it.

    Whatever you decide to do - Good luck!

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Apr 17 22:04:56.305 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\041814-5250-02.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:00:56.049
    Probably caused by :win32k.sys ( win32k!MAPPER::bNearMatch+82c )
    BugCheck 3B, {c0000094, fffff960000663de, ffffd00022b2b9d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960000663de, Address of the instruction which caused the bugcheck
    Arg3: ffffd00022b2b9d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!MAPPER::bNearMatch
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Apr 17 22:00:40.495 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\041814-5093-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:02:59.238
    Probably caused by :win32k.sys ( win32k!MAPPER::bNearMatch+82c )
    BugCheck 3B, {c0000094, fffff960000983de, ffffd000204db9d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960000983de, Address of the instruction which caused the bugcheck
    Arg3: ffffd000204db9d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!MAPPER::bNearMatch
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Apr 17 21:33:48.341 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\041814-5171-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:06:11.085
    Probably caused by :win32k.sys ( win32k!MAPPER::bNearMatch+82c )
    BugCheck 3B, {c0000094, fffff960000263de, ffffd00026b0c9d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960000263de, Address of the instruction which caused the bugcheck
    Arg3: ffffd00026b0c9d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!MAPPER::bNearMatch
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Apr 17 21:24:05.324 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\041814-5250-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:19:49.910
    Probably caused by :win32k.sys ( win32k!MAPPER::bNearMatch+82c )
    BugCheck 3B, {c0000094, fffff9600016a3de, ffffd00020ff29d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff9600016a3de, Address of the instruction which caused the bugcheck
    Arg3: ffffd00020ff29d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!MAPPER::bNearMatch
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Apr 17 21:00:40.069 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\041814-5437-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:0 days 0:02:27.812
    Probably caused by :win32k.sys ( win32k!MAPPER::bNearMatch+82c )
    BugCheck 3B, {c0000094, fffff960001563de, ffffd00021db19d0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000094, Exception code that caused the bugcheck
    Arg2: fffff960001563de, Address of the instruction which caused the bugcheck
    Arg3: ffffd00021db19d0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  TreepadBiz.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!MAPPER::bNearMatch
    CPUID:        "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"
    MaxSpeed:     2900
    CurrentSpeed: 2891
      BIOS Version                  A12
      BIOS Release Date             01/13/2014
      Manufacturer                  Dell Inc.
      Product Name                  Latitude E6430s
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Apr 17 22:04:56.305 2014 (UTC - 4:00)**************************
    teamviewervpn.sys      Thu Dec 13 04:22:09 2007 (4760F9C1)
    PxHlpa64.sys           Tue Oct 20 14:08:42 2009 (4ADDFCAA)
    jnprvamgr.sys          Wed Nov 18 12:39:04 2009 (4B043138)
    TVMonitor.sys          Thu Nov 25 06:07:00 2010 (4CEE4354)
    GEARAspiWDM.sys        Thu May  3 15:56:17 2012 (4FA2E2E1)
    IntcDAud.sys           Tue Jun 19 10:40:51 2012 (4FE08F73)
    stdcfltn.sys           Fri Jul 13 19:30:14 2012 (5000AF86)
    DellRbtn.sys           Fri Aug  3 17:32:54 2012 (501C4386)
    e1c63x64.sys           Thu Feb 21 00:31:49 2013 (5125B145)
    ST_Accel.sys           Wed Mar 27 19:00:21 2013 (51537A05)
    vmci.sys               Fri May 17 21:19:18 2013 (5196D716)
    Apfiltr.sys            Tue May 21 02:04:29 2013 (519B0E6D)
    LHidEqd.Sys            Thu May 23 02:09:49 2013 (519DB2AD)
    LEqdUsb.Sys            Thu May 23 02:09:50 2013 (519DB2AE)
    LMouFilt.Sys           Thu May 23 02:09:56 2013 (519DB2B4)
    LHidFilt.Sys           Thu May 23 02:10:00 2013 (519DB2B8)
    visctap0901.sys        Mon May 27 23:56:32 2013 (51A42AF0)
    VMNET.SYS              Thu Jul 18 15:42:50 2013 (51E8453A)
    vmnetadapter.sys       Thu Jul 18 15:43:00 2013 (51E84544)
    vmnetbridge.sys        Thu Jul 18 15:43:47 2013 (51E84573)
    vsock.sys              Wed Jul 31 22:46:10 2013 (51F9CBF2)
    bcbtums.sys            Wed Aug  7 11:11:22 2013 (5202639A)
    TeeDriverx64.sys       Mon Aug 19 13:23:31 2013 (52125493)
    intelppm.sys           Thu Aug 22 04:46:35 2013 (5215CFEB)
    iaStorA.sys            Wed Aug 28 18:13:22 2013 (521E7602)
    dump_iaStorA.sys       Wed Aug 28 18:13:22 2013 (521E7602)
    btwampfl.sys           Fri Aug 30 14:32:26 2013 (5220E53A)
    NETwew00.sys           Mon Sep 23 11:18:28 2013 (52405BC4)
    hcmon.sys              Wed Oct  9 11:03:51 2013 (52557057)
    VMparport.sys          Fri Oct 18 13:58:11 2013 (526176B3)
    vmnetuserif.sys        Fri Oct 18 14:19:38 2013 (52617BBA)
    vmx86.sys              Fri Oct 18 15:34:39 2013 (52618D4F)
    igdkmd64.sys           Wed Jan 22 17:42:16 2014 (52E04948)
    jnprns.sys             Tue Jan 28 18:22:52 2014 (52E83BCC)
    Wof.sys                Thu Mar 13 04:27:29 2014 (53216BF1)
    dlkmdldr.sys           Thu Mar 27 13:16:09 2014 (53345CD9)
    dlkmd.sys              Thu Mar 27 13:21:05 2014 (53345E01)
    
    http://www.carrona.org/drivers/driver.php?id=teamviewervpn.sys
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    jnprvamgr.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=TVMonitor.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys
    DellRbtn.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=e1c63x64.sys
    http://www.carrona.org/drivers/driver.php?id=ST_Accel.sys
    http://www.carrona.org/drivers/driver.php?id=vmci.sys
    http://www.carrona.org/drivers/driver.php?id=Apfiltr.sys
    http://www.carrona.org/drivers/driver.php?id=LHidEqd.Sys
    http://www.carrona.org/drivers/driver.php?id=LEqdUsb.Sys
    http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
    visctap0901.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
    http://www.carrona.org/drivers/driver.php?id=vmnetadapter.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
    http://www.carrona.org/drivers/driver.php?id=vsock.sys
    http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
    http://www.carrona.org/drivers/driver.php?id=NETwew00.sys
    http://www.carrona.org/drivers/driver.php?id=hcmon.sys
    http://www.carrona.org/drivers/driver.php?id=VMparport.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
    http://www.carrona.org/drivers/driver.php?id=vmx86.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    jnprns.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    Wof.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=dlkmdldr.sys
    http://www.carrona.org/drivers/driver.php?id=dlkmd.sys
      My System SpecsSystem Spec

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