Windows 8 and 8.1 Forums


Windows 8.1 crash when waking from sleep

  1. #1


    Posts : 4
    Windows 8.1

    Windows 8.1 crash when waking from sleep


    I had a problem a few months ago on Windows 8.1 I was unable to solve so I reinstalled windows 8 and was able to put my computer to sleep and wake again. Upon re-updating to Windows 8.1 I once again have the problem of a crash when trying to come out of sleep.

    I tried Windows 8.1 again because of hardware changes that allowed me to uninstall a few outdated drivers, but that did not fix the problem. Can anyone provide any insight into what may be causing it to crash when trying to wake?

    Please find attached the zip file generated by the SF Diagnostics Tool.Attachment 39386

      My System SpecsSystem Spec

  2. #2


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    Andrew,

    Some reason I cannot find your motherboard model. Can you either provide me with your motherboard or computer model so I can point you to drivers?

    Some of the most common problems include bad drivers, heat inside the case, or bad programs.
    To find sleep problems specifically, follow these guides:
    Wake Source - Read Event Viewer Log - Windows 7 Help Forums -read sleep logs, let me know what it says
    Power Options and Sleep Mode Problems -make sure everything is squared away
    Lastwake Command - Windows 7 Help Forums -find out what woke your computer, and let me know
    Devices - Allow or Prevent to Wake Up Computer - Windows 7 Help Forums -disable any device that you do not want to be able to wake the computer

    If you do not know how, I can point you in the right direction after you give me your system specs. But I am basically going to send you to your motherboard's website to download and install all the most recent windows 8.1 x64 drivers for it. I'll look into this a bit more and then wait while you reply
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8.1


    I will see if there are updated drivers while home for lunch, since I overslept and had to rush into work this morning. My motherboard is a Gigabyte Z77X-UD4H.
      My System SpecsSystem Spec

  4. #4


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    Sure thing mate, and please don't feel like I'm trying to rush. Take your time.

    After going through the suggestions, continue with this:
    I kinda feel like some stuff is missing from the report you uploaded. If you don't mind over much, could I have you upload a new one? When you run the tool, don't change the name of the folder or move it. When you run the tool as an administrator, it takes a long time and looks like it isn't running, but it is. Wait for the bar to go all the way to the end, and a series of prompts will display to which you just press OK. It will tell you that it is complete, and then send it to a zip folder. The zip folder is the one that you name as your user name (cropythy), but the original folder retains the sf_... name.

    Let me know! Take care
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8.1


    I am currently going through and updating all of the motherboard drivers listed on Gigabyte's site, but in the mean time I went ahead and reran the ST Diagnostic Tool and for sure waited until I had a message pop up at the end about it being ready to zip and upload. Please find that zip file attached.Attachment 39433
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    You have 4 hard drives. What is the make/model/wattage and age of your Power Supply?

    There are problems with this device in Device Manager:
    Logitech_LGVirHid49714 LOGIDEVICE\VID_046D&PID_C232\1&79F5D87&1&49714 The drivers for this device are not installed.
    It appears to be a Logitech Gaming Virtual Keyboard. Please install the latest, Win8.1 compatible drivers for this device

    The memory dumps blame your wireless drivers. Please:
    - download a fresh copy of the latest, Win8.1 compatible drivers from the manufacturer's website
    - uninstall the current wireless drivers/software
    - install the freshly downloaded wireless drivers
    - monitor for further BSOD's

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    LGBusEnum.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
    Logitech Keyboard
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys

    LGVirHid.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
    Logitech Gamepanel Virtual HID Device Driver
    http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Mar 11 07:21:20.905 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\031114-9609-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:05:20.570
    *** WARNING: Unable to verify timestamp for athwnx.sys
    *** ERROR: Module load completed but symbols could not be loaded for athwnx.sys
    Probably caused by :athwnx.sys ( athwnx+f540e )
    BugCheck D1, {0, 2, 8, 0}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
    Arg4: 0000000000000000, address which referenced memory
    PROCESS_NAME:  svchost.exe
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_CODE_AV_NULL_IP_athwnx+f540e
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3403
      BIOS Version                  F1
      BIOS Release Date             11/02/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Mar 11 07:15:37.920 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\031114-7640-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 8:20:54.586
    *** WARNING: Unable to verify timestamp for athwnx.sys
    *** ERROR: Module load completed but symbols could not be loaded for athwnx.sys
    Probably caused by :athwnx.sys ( athwnx+f540e )
    BugCheck D1, {0, 2, 8, 0}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
    Arg4: 0000000000000000, address which referenced memory
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_CODE_AV_NULL_IP_athwnx+f540e
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3403
      BIOS Version                  F1
      BIOS Release Date             11/02/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Mar 10 22:54:20.893 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\031014-8203-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:01:33.558
    *** WARNING: Unable to verify timestamp for athwnx.sys
    *** ERROR: Module load completed but symbols could not be loaded for athwnx.sys
    Probably caused by :athwnx.sys ( athwnx+f540e )
    BugCheck D1, {0, 2, 8, 0}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
    Arg4: 0000000000000000, address which referenced memory
    PROCESS_NAME:  dwm.exe
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_CODE_AV_NULL_IP_athwnx+f540e
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3403
      BIOS Version                  F1
      BIOS Release Date             11/02/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Mar 10 21:13:41.874 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\031014-7437-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:02:11.540
    *** WARNING: Unable to verify timestamp for athwnx.sys
    *** ERROR: Module load completed but symbols could not be loaded for athwnx.sys
    Probably caused by :athwnx.sys ( athwnx+f540e )
    BugCheck D1, {0, 2, 8, 0}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
    Arg4: 0000000000000000, address which referenced memory
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_CODE_AV_NULL_IP_athwnx+f540e
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3403
      BIOS Version                  F1
      BIOS Release Date             11/02/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Mar 10 20:58:40.899 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\031014-7718-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:03:30.565
    *** WARNING: Unable to verify timestamp for athwnx.sys
    *** ERROR: Module load completed but symbols could not be loaded for athwnx.sys
    Probably caused by :athwnx.sys ( athwnx+f540e )
    BugCheck D1, {0, 2, 8, 0}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
    Arg4: 0000000000000000, address which referenced memory
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_CODE_AV_NULL_IP_athwnx+f540e
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3403
      BIOS Version                  F1
      BIOS Release Date             11/02/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Mar 10 20:40:18.895 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\031014-8687-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:01:51.560
    *** WARNING: Unable to verify timestamp for athwnx.sys
    *** ERROR: Module load completed but symbols could not be loaded for athwnx.sys
    Probably caused by :athwnx.sys ( athwnx+f540e )
    BugCheck D1, {0, 2, 8, 0}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
    Arg4: 0000000000000000, address which referenced memory
    PROCESS_NAME:  System
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: AV_CODE_AV_NULL_IP_athwnx+f540e
    CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3403
      BIOS Version                  F1
      BIOS Release Date             11/02/2012
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Mar 11 07:21:20.905 2014 (UTC - 4:00)**************************
    LGBusEnum.sys               Mon Nov 23 20:36:48 2009 (4B0B38B0)
    LGVirHid.sys                Mon Nov 23 20:36:48 2009 (4B0B38B0)
    athwnx.sys                  Mon Apr  1 01:32:05 2013 (51591BD5)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    LGSHidFilt.Sys              Thu May 30 11:16:33 2013 (51A76D51)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    hiber_storahci.sys          Thu Aug 22 07:40:39 2013 (5215F8B7)
    TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
    atikmpag.sys                Fri Dec  6 15:21:45 2013 (52A231D9)
    atikmdag.sys                Fri Dec  6 16:19:43 2013 (52A23F6F)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Mar 10 20:58:40.899 2014 (UTC - 4:00)**************************
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
    http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
    athwnx.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=LGSHidFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=hiber_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
      My System SpecsSystem Spec

Windows 8.1 crash when waking from sleep
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