BSOD after Windows Icon and Windows start up music 8.1 PRO

tcengineering

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We have a computer that went BSOD this morning on startup. (Windows 8.1 PRO 64 bit) From what we can tell, nothing has changed since last Tuesday/Wednesday. It was shut down every night and restarted everyday for the last 5 days.

This morning, it starts up through normal boot process, shows Windows 8 icon, we hear the start up tune and then it goes black and then BSOD.

I made a recovery USB stick with another computer running Windows 8.1 PRO 64 bit. The problem computer then boots up the USB and we run the repair options and nothing worked.

We went through the command prompt bootrec /fixmbr and associated steps. No go.

We are getting stuck at what to do and are looking at reinstalling. We have a Windows 8.0 license, so Windows 8.1 upgrade is not refreshable or reinstallable at this point. When I went to reinstall Windows 8.0, of course Windows 8.1 is locked......

Does anyone have some ideas on how to proceed?

We are getting near wits end trying to mess with this computer.

Thanks.
 

My Computer

System One

  • OS
    tc_engineering
I suggest bootable hardware diagnostics: Initial Hardware Diagnostics
This will give an idea if there are hardware problems

Then, if Startup Repair can't fix anything, then try a Refresh
If that doesn't work, then try a Reset.
A Reset will wipe all data off the system - so make arrangements to backup anything (by slaving the HDD to another system) before trying the Reset

The system will Reset to Win8; then you'll have to go through the update process to get Win8.1 again.
Good luck!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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