Windows 8 and 8.1 Forums

BSOD after Windows Icon and Windows start up music 8.1 PRO

  1. #1

    Posts : 1

    BSOD after Windows Icon and Windows start up music 8.1 PRO

    We have a computer that went BSOD this morning on startup. (Windows 8.1 PRO 64 bit) From what we can tell, nothing has changed since last Tuesday/Wednesday. It was shut down every night and restarted everyday for the last 5 days.

    This morning, it starts up through normal boot process, shows Windows 8 icon, we hear the start up tune and then it goes black and then BSOD.

    I made a recovery USB stick with another computer running Windows 8.1 PRO 64 bit. The problem computer then boots up the USB and we run the repair options and nothing worked.

    We went through the command prompt bootrec /fixmbr and associated steps. No go.

    We are getting stuck at what to do and are looking at reinstalling. We have a Windows 8.0 license, so Windows 8.1 upgrade is not refreshable or reinstallable at this point. When I went to reinstall Windows 8.0, of course Windows 8.1 is locked......

    Does anyone have some ideas on how to proceed?

    We are getting near wits end trying to mess with this computer.


      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    I suggest bootable hardware diagnostics: Initial Hardware Diagnostics
    This will give an idea if there are hardware problems

    Then, if Startup Repair can't fix anything, then try a Refresh
    If that doesn't work, then try a Reset.
    A Reset will wipe all data off the system - so make arrangements to backup anything (by slaving the HDD to another system) before trying the Reset

    The system will Reset to Win8; then you'll have to go through the update process to get Win8.1 again.
    Good luck!
      My System SpecsSystem Spec

BSOD after Windows Icon and Windows start up music 8.1 PRO
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