Windows 8 and 8.1 Forums


Assembled new PC, kernel data inpage error in Windows 8

  1. #1


    Posts : 7
    Windows 8

    Assembled new PC, kernel data inpage error in Windows 8


    I recently built a new PC and I'm having trouble figuring out if the cause of the crash is the mobo, the ram, or the SSD, or the pagefile. I ran memtest and one of the sticks of ram came back with errors so I've taken that out but I don't know if it was the stick or the port the stick was in, I plan on checking that soon.


    I don't know how to check to see if the SSD is faulty.


    When the crash occurs the audio cuts out and all of the USB devices turn off, Windows 8 then says an audio device was unplugged. Then it cuts to the BSoD. Windows doesn't create a memory dump, I followed the guide in the sticky.


    Motherboard: Sabertooth 990fx
    CPU: AMD FX-8350
    GPU: GTX 770
    RAM: G-Skill F3-12800CL9D-8GBXL
    SSD: Samsung 840 Pro

    All my drivers are up to date.
    Last edited by applebloom; 09 Mar 2014 at 14:47.

      My System SpecsSystem Spec

  2. #2


    Posts : 7
    Windows 8


    I just tested the second stick and let it run for about 5 passes without any errors. The first stick got a single error on the sixth pass on test 6 so I plan on running more tests on it over night. I have noticed a lack of kernel data inpage error's since removing the stick, however the problems with the USBs disabling and the audio device crashing still occur.
      My System SpecsSystem Spec

  3. #3


    Posts : 5,139
    Win8.1Pro - Finally!!!


    No Windows Updates installed. Most 8.1 systems have 40 or 50 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    Any particular reason that you are not using UEFI or Secure Boot?

    nVidia audio is disabled. Is this deliberate? If so, why?

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [S] DuplexSecure - FAQ [/S] Link broken as of 21 Jul 2012
    New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
    Alternate link: Disk-Tools.com
    Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
    The memory dump blames myfault.sys - a test program from Mark Russinovich.
    Please remove this program from your system.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    AsUpIO.sys Mon Aug 2 22:47:59 2010 (4C57835F)
    ASUS hardware monitoring software related
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys

    AiChargerPlus.sys Wed Apr 18 21:17:35 2012 (4F8F67AF)
    Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
    http://www.carrona.org/drivers/driver.php?id=AiChargerPlus.sys

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings




    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sat Mar  8 04:44:00.098 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\030814-7515-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.16384.amd64fre.winblue_rtm.130821-1623
    System Uptime:0 days 1:01:04.082
    *** WARNING: Unable to verify timestamp for myfault.sys
    *** ERROR: Module load completed but symbols could not be loaded for myfault.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :myfault.sys ( myfault+1385 )
    BugCheck D1, {ffffc00007821800, 2, 0, fffff800041c5385}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: ffffc00007821800, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff800041c5385, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  NotMyfault.exe
    FAILURE_BUCKET_ID: AV_myfault+1385
      BIOS Version                  2104
      BIOS Release Date             11/21/2013
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sat Mar  8 04:44:00.098 2014 (UTC - 4:00)**************************
    AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)
    myfault.sys                 Sat Apr  7 12:34:41 2012 (4F806CA1)
    AiChargerPlus.sys           Wed Apr 18 21:17:35 2012 (4F8F67AF)
    AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
    ndisrd.sys                  Wed Feb 20 21:40:15 2013 (5125890F)
    point64.sys                 Fri Apr 12 08:15:29 2013 (5167FAE1)
    dtsoftbus01.sys             Thu Jun 20 03:22:51 2013 (51C2ADCB)
    Rt630x64.sys                Fri Jul 26 03:01:35 2013 (51F21ECF)
    asmtxhci.sys                Fri Aug 16 15:28:42 2013 (520E7D6A)
    asmthub3.sys                Fri Aug 16 15:28:54 2013 (520E7D76)
    RTKVHD64.sys                Wed Aug 21 00:48:22 2013 (52144696)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    asstor64.sys                Mon Sep 16 04:39:08 2013 (5236C3AC)
    aswRvrt.sys                 Fri Oct  4 03:48:58 2013 (524E72EA)
    aswRdr2.sys                 Fri Oct 11 07:11:37 2013 (5257DCE9)
    aswVmm.sys                  Mon Dec  9 02:04:51 2013 (52A56B93)
    aswSnx.sys                  Tue Jan 21 12:11:09 2014 (52DEAA2D)
    aswMonFlt.sys               Tue Jan 21 12:11:16 2014 (52DEAA34)
    aswSP.sys                   Tue Jan 21 12:17:55 2014 (52DEABC3)
    aswStm.sys                  Tue Jan 21 12:18:41 2014 (52DEABF1)
    nvlddmkm.sys                Sat Feb  8 10:48:31 2014 (52F651CF)
    
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
    myfault.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=AiChargerPlus.sys
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=ndisrd.sys
    http://www.carrona.org/drivers/driver.php?id=point64.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
    http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    asstor64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys
    aswStm.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

  4. #4


    Posts : 7
    Windows 8


    >Any particular reason that you are not using UEFI or Secure Boot?

    I was trying to boot Linux, but it kept failing to load for some reason. I'd tell Ubuntu to boot the live disk and the screen would flash and the computer would reset. It's enabled now.

    >nVidia audio is disabled. Is this deliberate? If so, why?

    They're enabled now, I was trying to see if disabling them would help. They're enabled now.

    >The memory dump blames myfault.sys - a test program from Mark Russinovich.
    Please remove this program from your system.

    Yes, I was trying to make sure crash dumps were working because Windows wasn't producing a crash dump.

    >AsUpIO.sys Mon Aug 2 22:47:59 2010 (4C57835F)
    ASUS hardware monitoring software related
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys

    >AiChargerPlus.sys Wed Apr 18 21:17:35 2012 (4F8F67AF)
    Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
    http://www.carrona.org/drivers/driver.php?id=AiChargerPlus.sys

    Both of these are a part of the Ai Suite which I installed after making the thread. I still get the problems. The most recent event I had to unplug and put back in the USB devices (keyboard, mouse, X-Box 360 controller, and HDD) and it allowed me to use them but the computer would stutter and jump so it was unusable. The Realtek Audio monitor software kept popping up telling me a device was unplugged. The computer has to be restarted at this point.

    I'll update windows and run the Driver Verifier.
      My System SpecsSystem Spec

  5. #5


    Posts : 7
    Windows 8


    Okay, got a kernel data inpage error again, and still no crash dump. Here's the latest report.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Start with these free hardware diagnostics: Hardware Diagnostics

    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
      My System SpecsSystem Spec

  7. #7


    Posts : 7
    Windows 8


    I've been monitoring the temps this whole time and they are fine. I've ran benchmarks for the graphics card and the CPU and they're both fine. I ran check disk on the SSD and it came back fine. Samsung's Magician software says the drive is healthy.
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I can't see anything specific in the log, but there are a large number of errors there.

    I'd suggest starting with this:
    Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt). Press Enter after each one:
    Code:
    Dism /Online /Cleanup-Image /ScanHealth
    Code:
    Dism /Online /Cleanup-Image /CheckHealth
    If the problem is fixable, you can use this command to repair it (from an elevated (Run as administrator) Command Prompt). Press Enter after typing it:
    Code:
    Dism /Online /Cleanup-Image /RestoreHealth
    From this article: Repair a Windows Image

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.
      My System SpecsSystem Spec

  9. #9


    Posts : 7
    Windows 8


    I gave up and decided to return the MOBO and the RAM (which memtest gave me red flags on) just in case. I'll report back when I get the replacements.
      My System SpecsSystem Spec

  10. #10


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sometimes that's the best solution - that way the warranty won't run out!
    Good luck!
      My System SpecsSystem Spec

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Assembled new PC, kernel data inpage error in Windows 8
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