Solved Asus S550C BSOD ntoskrnl.exe

cmb3 · Mar 8, 2014

I receive a "driver power state failure" whenever I try to shutdown/restart my computer. I did a fresh install of Win8 hoping that would fix the issue, but it still persists (caused by driver ntoskrnl.exe). Shutting down hasn't been a problem in safe mode. I don't really know anything about computers, so I'm not sure how to proceed with the information gathered from "bluescreenview." I would appreciate any help. I think I have attached the required files in a rar file.

usasma · Mar 9, 2014

Only 8 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Is there a reason that Secure Boot is turned off?

If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

Processor may be overclocked!
Expected Frequency: 2000
Actual Frequency: 2494
Overclock Ratio: 1.247

I suspect that your Intel storage drivers (iaStorA.sys) are to blame. If you're able, please update them from the manufacturer's website.

Then (or if you are unable to update them), please run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Sun Mar  9 05:09:08.325 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\030914-149906-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16424.amd64fre.win8_gdr.120926-1855
System Uptime:[B]0 days 1:33:47.394[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]storport.sys ( storport!StorPortPause+72f9 )[/B]
BugCheck [B]9F, {4, 12c, fffffa8010337700, fffff80350a26800}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: fffffa8010337700, The thread currently holding on to the Pnp lock.
Arg4: fffff80350a26800, nt!TRIAGE_9F_PNP on Win7 and higher
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_4_storport!StorPortPause[/B]
CPUID:        "Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: [B]2494[/B]
 
Processor may be overclocked!
Expected Frequency:   2000
Actual Frequency:     2494
Overclock Ratio:      [color=red]1.247[/color]
 
  BIOS Version                  S550CM.202
  BIOS Release Date             11/23/2012
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  S550CM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Mar  8 23:33:41.191 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\030914-146375-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16424.amd64fre.win8_gdr.120926-1855
System Uptime:[B]0 days 10:00:20.272[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]storport.sys ( storport!StorPortPause+72f9 )[/B]
BugCheck [B]9F, {4, 12c, fffffa80074e0b00, fffff88002f01800}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: fffffa80074e0b00, The thread currently holding on to the Pnp lock.
Arg4: fffff88002f01800, nt!TRIAGE_9F_PNP on Win7 and higher
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_4_storport!StorPortPause[/B]
CPUID:        "Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: [B]2494[/B]
 
Processor may be overclocked!
Expected Frequency:   2000
Actual Frequency:     2494
Overclock Ratio:      [color=red]1.247[/color]
 
  BIOS Version                  S550CM.202
  BIOS Release Date             11/23/2012
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  S550CM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Mar  8 10:28:31.696 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\030814-147156-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16424.amd64fre.win8_gdr.120926-1855
System Uptime:[B]0 days 0:12:08.498[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]storport.sys ( storport!StorPortPause+72f9 )[/B]
BugCheck [B]9F, {4, 12c, fffffa8006a4a040, fffff80317d29800}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: fffffa8006a4a040, The thread currently holding on to the Pnp lock.
Arg4: fffff80317d29800, nt!TRIAGE_9F_PNP on Win7 and higher
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_4_storport!StorPortPause[/B]
CPUID:        "Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: [B]2494[/B]
 
Processor may be overclocked!
Expected Frequency:   2000
Actual Frequency:     2494
Overclock Ratio:      [color=red]1.247[/color]
 
  BIOS Version                  S550CM.202
  BIOS Release Date             11/23/2012
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  S550CM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Sun Mar  9 05:09:08.325 2014 (UTC - 4:00)**************************
[COLOR=RED][B]ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)[/B][/COLOR]
[COLOR=RED][B]atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)[/B][/COLOR]
[COLOR=RED][B]AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)[/B][/COLOR]
excsd.sys                   Fri Mar 30 15:52:41 2012 (4F760F09)
excfs.sys                   Fri Mar 30 15:53:05 2012 (4F760F21)
mfehidk.sys                 Wed May 30 11:35:13 2012 (4FC63E31)
mfewfpk.sys                 Wed May 30 11:35:28 2012 (4FC63E40)
mfeavfk.sys                 Wed May 30 11:36:18 2012 (4FC63E72)
AsHIDSwitch64.sys           Wed May 30 22:38:32 2012 (4FC6D9A8)
RtsBaStor.sys               Wed Jun 13 06:09:02 2012 (4FD866BE)
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
btath_bus.sys               Thu Jun 21 01:22:17 2012 (4FE2AF89)
btath_lwflt.sys             Thu Jun 21 01:22:36 2012 (4FE2AF9C)
btath_hcrp.sys              Thu Jun 21 01:23:29 2012 (4FE2AFD1)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
Rt630x64.sys                Mon Jul 30 12:03:12 2012 (5016B040)
kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
nvlddmkm.sys                Tue Aug 28 03:52:38 2012 (503C78C6)
nvpciflt.sys                Tue Aug 28 03:53:07 2012 (503C78E3)
DptfManager.sys             Thu Sep  6 21:16:19 2012 (50494AE3)
DptfDevDram.sys             Thu Sep  6 21:16:57 2012 (50494B09)
DptfDevGen.sys              Thu Sep  6 21:17:21 2012 (50494B21)
DptfDevFan.sys              Thu Sep  6 21:17:43 2012 (50494B37)
DptfDevPch.sys              Thu Sep  6 21:18:23 2012 (50494B5F)
DptfDevProc.sys             Thu Sep  6 21:19:30 2012 (50494BA2)
btfilter.sys                Thu Sep 13 03:13:45 2012 (505187A9)
athw8x.sys                  Wed Sep 19 03:15:18 2012 (50597106)
igdkmd64.sys                Wed Sep 26 15:49:04 2012 (50635C30)
btath_flt.sys               Thu Sep 27 05:49:09 2012 (50642115)
AsusTP.sys                  Fri Nov  9 23:07:34 2012 (509DD306)
dump_iaStorA.sys            Mon Nov 19 15:09:40 2012 (50AA9204)
iaStorA.sys                 Mon Nov 19 15:09:40 2012 (50AA9204)
RTKVHD64.sys                Tue Dec  4 08:28:37 2012 (50BDFA85)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Mar  8 23:33:41.191 2014 (UTC - 4:00)**************************
nvlddmkm.sys                Tue Oct  2 14:21:13 2012 (506B3099)
nvpciflt.sys                Tue Oct  2 14:21:40 2012 (506B30B4)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Mar  8 10:28:31.696 2014 (UTC - 4:00)**************************
irstrtdv.sys                Thu Jul 12 19:58:02 2012 (4FFF648A)
[/font]

cmb3 · Mar 10, 2014

Thanks for the help. I installed all of the windows updates and updated the intel storage driver. I want to see if that fixes the issue before I run the driver verifier program (I'm currently in Asia and can't risk really screwing up my laptop in case it goes wrong). I didn't know my secure boot was turned off. Should I turn that on and if so how? I also had to Google overclocking after reading your reply haha so I definitely didn't know that was even happening. I'll post again if/when the power state failure returns after shutdown. Thanks.

usasma · Mar 11, 2014

DO NOT turn on Secure Boot, it may stop the system from booting to Windows.
If you want to turn it on, do it the next time that you reinstall Windows (after backing up all your stuff)

Don't worry about the overclocking, some of the overclocking of i7's is due to TurboBoost. Here's an article on how it works w/i7's: Intel® Core™ i7 Desktop Processor — Intel® Turbo Boost Technology frequency table

cmb3 · Mar 12, 2014

Okay, thanks again for the help. I haven't had a problem shutting down since updating my Intel storage drivers. I'm going to update everything to 8.1. I'll consider this problem solved.

Cheers.

Solved Asus S550C BSOD ntoskrnl.exe

cmb3

New Member

My Computer

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usasma

Mr. Cranky Pants

My Computer

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cmb3

New Member

My Computer

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usasma

Mr. Cranky Pants

My Computer

System One

cmb3

New Member

My Computer

System One