Windows 8 and 8.1 Forums

STOP 0x0000003B causing boot stuck on black screen

  1. #1

    Posts : 7
    Windows 8

    STOP 0x0000003B causing boot stuck on black screen

    There's this bugcheck that forces me to refresh install my W8 installation.
    Everything was normal until I restarted my system and it takes longer time to boot. The screen stays black after boot logo disappearing, until I saw a BSOD.

    Attached below is last and the only dump file generated while BSOD occured. I need to know what's the real cause so I can prevent it in the futures (this is like my third time to refresh install in less than a year...)

    Note that I generated this diagnostic after refresh install so it might be irrelevant to crash dump attached...

    Thanks in advance

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Is there any reason that you have not updated to Win8.1?

    No Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

    Be careful with your Sierra Wireless USB device. In the past I've seen problems with these - especially if you're using older drivers (yours date from 2011 and may not be Win8 compatible).
    The test is to uninstall the drivers and remove the device from the system and see if it stops the BSOD's

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    ew_jubusenum.sys Sun Jan 30 05:19:33 2011 (4D453B35)
    HUAWEI Mobile Connect - Bus Enumerate Device

    Do not remove this one, only update it:
    atkwmiacpi64.sys Tue Sep 6 21:44:52 2011 (4E66CC94)
    ATK WMIACPI Utility

    I would suggest monitoring the system after you get ALL Windows Updates. Most times this will fix the majority of BSOD's.
    If not, please run Driver Verifier according to these instructions: Driver Verifier Settings

    The following is for informational purposes only.
    **************************Sat Mar  8 12:36:49.267 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\030914-39078-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:05:38.023
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :win32k.sys ( win32k+aef89 )
    BugCheck 3B, {c0000005, fffff9600018cf89, fffff88019c32010, 0}
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff9600018cf89, Address of the instruction which caused the bugcheck
    Arg3: fffff88019c32010, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    PROCESS_NAME:  winlogon.exe
    FAILURE_BUCKET_ID: 0x3B_win32k+aef89
    CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
    MaxSpeed:     1700
    CurrentSpeed: 1696
      BIOS Version                  K46CM.317
      BIOS Release Date             05/17/2013
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  K46CM
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Sat Mar  8 12:36:49.267 2014 (UTC - 4:00)**************************
    ew_jubusenum.sys            Sun Jan 30 05:19:33 2011 (4D453B35)
    atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)
    athrx.sys                   Wed Mar 21 23:26:22 2012 (4F6A9BDE)
    AsHIDSwitch64.sys           Wed May 30 22:38:32 2012 (4FC6D9A8)
    RtsBaStor.sys               Wed Jun 13 06:09:02 2012 (4FD866BE)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    btath_bus.sys               Thu Jun 21 01:22:17 2012 (4FE2AF89)
    btath_lwflt.sys             Thu Jun 21 01:22:36 2012 (4FE2AF9C)
    btath_hcrp.sys              Thu Jun 21 01:23:29 2012 (4FE2AFD1)
    DptfManager.sys             Fri Jul 13 19:46:44 2012 (5000B364)
    DptfDevDram.sys             Fri Jul 13 19:47:22 2012 (5000B38A)
    DptfDevGen.sys              Fri Jul 13 19:47:46 2012 (5000B3A2)
    DptfDevFan.sys              Fri Jul 13 19:48:07 2012 (5000B3B7)
    DptfDevProc.sys             Fri Jul 13 19:49:52 2012 (5000B420)
    intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
    dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
    Rt630x64.sys                Mon Jul 30 12:03:12 2012 (5016B040)
    RTKVHD64.sys                Tue Sep 18 05:38:53 2012 (5058412D)
    igdkmd64.sys                Wed Sep 26 15:49:04 2012 (50635C30)
    btath_flt.sys               Thu Sep 27 05:49:09 2012 (50642115)
    btfilter.sys                Mon Oct 22 05:58:17 2012 (508518B9)
    AsusTP.sys                  Mon Oct 29 14:23:54 2012 (508EC9BA)
    tib.sys                     Wed Mar 20 05:00:38 2013 (51497AB6)
    fltsrv.sys                  Mon May 13 05:40:09 2013 (5190B4F9)
    snapman.sys                 Wed Aug 14 08:17:26 2013 (520B7556)
    tib_mounter.sys             Mon Sep 30 09:04:20 2013 (524976D4)
    nvpciflt.sys                Sat Feb  8 10:45:01 2014 (52F650FD)
    nvlddmkm.sys                Sat Feb  8 10:48:31 2014 (52F651CF)
    DptfManager.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevDram.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevGen.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevFan.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    DptfDevProc.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  3. #3

    Posts : 7
    Windows 8

    Thanks for your help, usasma.

    Reason I haven't upgraded to 8.1 is there's no updated drivers for my laptop yet. And I keep hearing troubles on that OS which is not an issue on 8. Well I think I can get away with it... I'll look forward to upgrade soon.

    Yes I haven't updated my Win 8 yet since previous refresh install... there's some trouble with my ISP which makes it troubled to contact update server. I would look into this first.

    Thanks for your info and advice, once again
      My System SpecsSystem Spec

  4. #4

    Posts : 5,139
    Win8.1Pro - Finally!!!

    No rush for 8.1, but I would keep trying to update to it.
    It took me until a month ago to update to 8.1, but it seems much more stable/easy to work with than 8 was.
      My System SpecsSystem Spec

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