Windows 8 and 8.1 Forums


BSOD KMODE_EXCEPTION_NOT_HANDLED on ROG G750JX

  1. #1


    Posts : 5
    windows 8

    BSOD KMODE_EXCEPTION_NOT_HANDLED on ROG G750JX


    hi. i was encountered an bsod just 2 days after i bought my laptop.
    i got free upgrade of RAM which the seller installed and i attached the view from cpu-z.
    after i brought it home, i installed chrome, updated windows, updated nvidia driver, installed steam and games.
    the first bsod is while i was playing team fortress 2. after that i managed to reset the laptop using USB recovery drive i made before. some said there were mouse issue in other forum, but i uninstalled the mouse's software and still got bsod.

    my laptop automatically went to sleep in 2 minutes even the setting is never sleep.

    then i ran verifier and got bsod just after i logged in. so i entered safe mode to turn verifier off.
    in device manager, there is exclamation mark on generic non pnp monitor. i tried to update, disable and enable it but no luck.

    the last bsod is while i was downloading game via steam and do some browsing and harddisk defragment. please help me since this laptop is just 6 days in my hand. i am really frustrated and dunno what to do.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please turn Driver Verifier off.
    To do this, open verifier.exe and select "Delete existing settings"
    Then click on "Finish" and reboot in order for the changes to take effect.

    As this is a new system, why haven't you updated to Win8.1?

    The verifier memory dumps seem to have been initiated my McAfee - so I'd suggest uninstalling it.
    Ensure that you enable Windows Defender and the Windows Firewall after removing McAfee

    The other memory dump blames your ASUS Gaming Mouse GX850 Driver.
    Please:
    - download a fresh copy of the latest, Win8 compatible driver for the ASUS Gaming Mouse GX850
    - uninstall the current ASUS Gaming Mouse GX850 software/driver on your system
    - install the freshly downloaded drivers
    - monitor for further BSOD's

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    DO NOT uninstall this one, only update it:
    ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)
    LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in Asus systems)
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys

    PXGX112.sys Fri Jul 22 04:10:37 2011 (4E29307D)
    ASUS Gaming Mouse GX850 Driver
    PXGX112.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    DO NOT uninstall this one, only update it:
    atkwmiacpi64.sys Tue Sep 6 21:44:52 2011 (4E66CC94)
    ATK WMIACPI Utility
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys

    AiCharger.sys Thu Sep 22 22:04:40 2011 (4E7BE938)
    Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sat Mar  8 07:09:35.555 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\030814-28500-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 8:48:16.747
    *** ERROR: Module load completed but symbols could not be loaded for mrxsmb20.sys
    *** WARNING: Unable to verify timestamp for mfehidk.sys
    *** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
    Probably caused by :mrxsmb20.sys ( mrxsmb20+8127 )
    BugCheck C4, {2001f, fffff88001088a10, 0, 0}
    BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    Arguments: 
    Arg1: 000000000002001f, ID of the 'IrqlZwPassive' rule that was violated.
    Arg2: fffff88001088a10, A pointer to the string describing the violated rule condition.
    Arg3: 0000000000000000, Reserved (unused).
    Arg4: 0000000000000000, Reserved (unused).
    BUGCHECK_STR:  0xc4_IrqlZwPassive_XDV
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc4_IrqlZwPassive_XDV_VRF_mrxsmb20+8127
    CPUID:        "Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
      BIOS Version                  G750JX.209
      BIOS Release Date             11/18/2013
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  G750JX
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Mar  7 13:27:24.553 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\030814-30937-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:49:45.433
    *** ERROR: Module load completed but symbols could not be loaded for mrxsmb20.sys
    *** WARNING: Unable to verify timestamp for mfehidk.sys
    *** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
    Probably caused by :mrxsmb20.sys ( mrxsmb20+8127 )
    BugCheck C4, {2001f, fffff88001072a10, 0, 0}
    BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    Arguments: 
    Arg1: 000000000002001f, ID of the 'IrqlZwPassive' rule that was violated.
    Arg2: fffff88001072a10, A pointer to the string describing the violated rule condition.
    Arg3: 0000000000000000, Reserved (unused).
    Arg4: 0000000000000000, Reserved (unused).
    BUGCHECK_STR:  0xc4_IrqlZwPassive_XDV
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc4_IrqlZwPassive_XDV_VRF_mrxsmb20+8127
    CPUID:        "Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
      BIOS Version                  G750JX.209
      BIOS Release Date             11/18/2013
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  G750JX
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Mar  7 12:37:11.956 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\030814-30046-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:01:40.715
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
    *** ERROR: Module load completed but symbols could not be loaded for mrxsmb20.sys
    *** WARNING: Unable to verify timestamp for mfehidk.sys
    *** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
    Probably caused by :mrxsmb20.sys ( mrxsmb20+8127 )
    BugCheck C4, {2001f, fffff8800108aa10, 0, 0}
    BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    Arguments: 
    Arg1: 000000000002001f, ID of the 'IrqlZwPassive' rule that was violated.
    Arg2: fffff8800108aa10, A pointer to the string describing the violated rule condition.
    Arg3: 0000000000000000, Reserved (unused).
    Arg4: 0000000000000000, Reserved (unused).
    BUGCHECK_STR:  0xc4_IrqlZwPassive_XDV
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc4_IrqlZwPassive_XDV_VRF_mrxsmb20+8127
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Mar  7 12:29:46.317 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\030814-21203-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:01:53.074
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
    *** ERROR: Module load completed but symbols could not be loaded for mrxsmb20.sys
    *** WARNING: Unable to verify timestamp for mfehidk.sys
    *** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
    Probably caused by :mrxsmb20.sys ( mrxsmb20+8127 )
    BugCheck C4, {2001f, fffff88001081a10, 0, 0}
    BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    Arguments: 
    Arg1: 000000000002001f, ID of the 'IrqlZwPassive' rule that was violated.
    Arg2: fffff88001081a10, A pointer to the string describing the violated rule condition.
    Arg3: 0000000000000000, Reserved (unused).
    Arg4: 0000000000000000, Reserved (unused).
    BUGCHECK_STR:  0xc4_IrqlZwPassive_XDV
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc4_IrqlZwPassive_XDV_VRF_mrxsmb20+8127
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Mar  7 12:27:26.894 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\030814-26609-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:02:05.653
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
    *** ERROR: Module load completed but symbols could not be loaded for mrxsmb20.sys
    *** WARNING: Unable to verify timestamp for mfehidk.sys
    *** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
    Probably caused by :mrxsmb20.sys ( mrxsmb20+8127 )
    BugCheck C4, {2001f, fffff8800100ca10, 0, 0}
    BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    Arguments: 
    Arg1: 000000000002001f, ID of the 'IrqlZwPassive' rule that was violated.
    Arg2: fffff8800100ca10, A pointer to the string describing the violated rule condition.
    Arg3: 0000000000000000, Reserved (unused).
    Arg4: 0000000000000000, Reserved (unused).
    BUGCHECK_STR:  0xc4_IrqlZwPassive_XDV
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc4_IrqlZwPassive_XDV_VRF_mrxsmb20+8127
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Mar  7 12:24:01.270 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\030814-21187-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:01:37.028
    *** ERROR: Module load completed but symbols could not be loaded for mrxsmb20.sys
    *** WARNING: Unable to verify timestamp for mfehidk.sys
    *** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
    Probably caused by :mrxsmb20.sys ( mrxsmb20+8127 )
    BugCheck C4, {2001f, fffff880010c4a10, 0, 0}
    BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    Arguments: 
    Arg1: 000000000002001f, ID of the 'IrqlZwPassive' rule that was violated.
    Arg2: fffff880010c4a10, A pointer to the string describing the violated rule condition.
    Arg3: 0000000000000000, Reserved (unused).
    Arg4: 0000000000000000, Reserved (unused).
    BUGCHECK_STR:  0xc4_IrqlZwPassive_XDV
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc4_IrqlZwPassive_XDV_VRF_mrxsmb20+8127
    CPUID:        "Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
      BIOS Version                  G750JX.209
      BIOS Release Date             11/18/2013
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  G750JX
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Mar  7 12:21:59.237 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\030814-32109-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 0:01:09.996
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
    *** ERROR: Module load completed but symbols could not be loaded for mrxsmb20.sys
    *** WARNING: Unable to verify timestamp for mfehidk.sys
    *** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
    Probably caused by :mrxsmb20.sys ( mrxsmb20+8127 )
    BugCheck C4, {2001f, fffff88001014a10, 0, 0}
    BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    Arguments: 
    Arg1: 000000000002001f, ID of the 'IrqlZwPassive' rule that was violated.
    Arg2: fffff88001014a10, A pointer to the string describing the violated rule condition.
    Arg3: 0000000000000000, Reserved (unused).
    Arg4: 0000000000000000, Reserved (unused).
    BUGCHECK_STR:  0xc4_IrqlZwPassive_XDV
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc4_IrqlZwPassive_XDV_VRF_mrxsmb20+8127
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Mar  7 10:35:28.254 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\030714-42265-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
    System Uptime:0 days 7:48:17.190
    *** WARNING: Unable to verify timestamp for PXGX112.sys
    *** ERROR: Module load completed but symbols could not be loaded for PXGX112.sys
    Probably caused by :PXGX112.sys ( PXGX112+1321 )
    BugCheck 1E, {ffffffffc0000047, fffff80370f6eb28, fffffa8019106d00, 0}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000047, The exception code that was not handled
    Arg2: fffff80370f6eb28, The address that the exception occurred at
    Arg3: fffffa8019106d00, Parameter 0 of the exception
    Arg4: 0000000000000000, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000047
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x1E_c0000047_PXGX112+1321
    CPUID:        "Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2394
      BIOS Version                  G750JX.209
      BIOS Release Date             11/18/2013
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  G750JX
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sat Mar  8 07:09:35.555 2014 (UTC - 5:00)**************************
    ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)
    PXGX112.sys                 Fri Jul 22 04:10:37 2011 (4E29307D)
    atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)
    AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)
    kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
    btath_lwflt.sys             Fri Nov  2 01:35:44 2012 (50935BB0)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
    btath_hcrp.sys              Tue Dec 18 04:54:54 2012 (50D03D6E)
    btath_bus.sys               Mon Jan 21 04:18:42 2013 (50FD07F2)
    btath_rcp.sys               Tue Mar 19 09:30:43 2013 (51486883)
    ETD.sys                     Wed Apr 10 06:36:40 2013 (516540B8)
    L1C63x64.sys                Fri Apr 26 03:12:51 2013 (517A28F3)
    btath_avdt.sys              Thu May 23 02:09:20 2013 (519DB290)
    btath_flt.sys               Thu May 23 02:10:29 2013 (519DB2D5)
    btath_a2dp.sys              Thu May 23 02:10:37 2013 (519DB2DD)
    btfilter.sys                Fri Jun  7 01:19:30 2013 (51B16D62)
    athw8x.sys                  Fri Jun 21 06:50:52 2013 (51C4300C)
    plctrl.sys                  Wed Jul 10 23:23:44 2013 (51DE2540)
    dump_iaStorA.sys            Thu Aug  1 21:39:52 2013 (51FB0DE8)
    iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
    AsHIDSwitch64.sys           Tue Aug  6 05:27:43 2013 (5200C18F)
    RTKVHD64.sys                Wed Aug 21 00:48:22 2013 (52144696)
    mfencbdc.sys                Wed Nov 27 01:04:06 2013 (52958B56)
    nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
    nvvad64v.sys                Fri Dec 27 11:41:28 2013 (52BDADB8)
    mfehidk.sys                 Tue Jan 21 13:31:09 2014 (52DEBCED)
    mfewfpk.sys                 Tue Jan 21 13:31:24 2014 (52DEBCFC)
    mfeapfk.sys                 Tue Jan 21 13:31:51 2014 (52DEBD17)
    mfeavfk.sys                 Tue Jan 21 13:32:12 2014 (52DEBD2C)
    mfefirek.sys                Tue Jan 21 13:34:03 2014 (52DEBD9B)
    cfwids.sys                  Tue Jan 21 13:34:36 2014 (52DEBDBC)
    nvlddmkm.sys                Sat Feb  8 10:48:31 2014 (52F651CF)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Mar  7 10:35:28.254 2014 (UTC - 5:00)**************************
    intelide.sys                Wed Jul 25 22:29:52 2012 (5010ABA0)
    
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
    PXGX112.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
    http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
    http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
    http://www.carrona.org/drivers/driver.php?id=ETD.sys
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
    http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    plctrl.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=mfencbdc.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
    http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
    http://www.carrona.org/drivers/driver.php?id=mfeapfk.sys
    http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
    http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
    http://www.carrona.org/drivers/driver.php?id=cfwids.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=intelide.sys
    Last edited by usasma; 08 Mar 2014 at 13:08.
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    windows 8


    i ran windows update. but how can i update to win 8.1?? should i pay for it? i am sorry i am not really good in computer. i will try your suggestions now.
      My System SpecsSystem Spec

  4. #4


    Posts : 5
    windows 8


    hi i have searched the drivers but i am not sure. can you please assist me?

    Lenovo ATK Hotkey ATK0101 ACPI utility i found in :
    ATK Hotkey driver for Windows Vista, XP - ThinkPad SL300, SL400, SL500 and is it the same with ATKACPI driver and hotkey-related utilities in here (http://support.asus.com/Download.aspx?SLanguage=en&m=G750JX&p=3&s=521) or ASUSTeK Computer Inc. -Support- Drivers and Download P6T win vista and 7)

    ATK WMIACPI Utility
    i cannot find it

    Asus Charger Driver Likely BSOD cause - haven't seen recently (15Jan2013)
    is it in this link?
    http://support.asus.com/Download.aspx?SLanguage=en&m=P6T&p=1&os=30
    it says for win 7 and vista

    which one should i download?
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Leave them all alone for now.

    Installing Win8.1 is as easy as going to the Windows Store (the Store tile on the Start Screen) while you're connected to the internet. DO NOT PAY FOR ANYTHING until you ask us about it - most of this stuff is free.
    If it doesn't offer it as the first choice, then get this free update: Update is available that prepares Windows 8 and Windows RT-based computers for the update to Windows 8.1 and Windows 8.1 RT

    Let us know what happens after you turn Driver Verifier off, and after you remove McAfee and update the Asus mouse.
      My System SpecsSystem Spec

  6. #6


    Posts : 5
    windows 8


    so far so good after uninstalled mcafee and mouse driver(i installed new mouse software from asus page). hope it will be okay foerever. ^^

    thank you usasma for your assistance. i will tell you about the progress.
      My System SpecsSystem Spec

  7. #7


    Posts : 5
    windows 8


    Quote Originally Posted by usasma View Post
    Leave them all alone for now.

    Installing Win8.1 is as easy as going to the Windows Store (the Store tile on the Start Screen) while you're connected to the internet. DO NOT PAY FOR ANYTHING until you ask us about it - most of this stuff is free.
    If it doesn't offer it as the first choice, then get this free update: Update is available that prepares Windows 8 and Windows RT-based computers for the update to Windows 8.1 and Windows 8.1 RT

    Let us know what happens after you turn Driver Verifier off, and after you remove McAfee and update the Asus mouse.
    i am installing win 8.1 right now. what should i do after installing it? any driver should i update? anything?

    i think the previous problem is solved. my laptop is all good now. thanks for your help usasma.
      My System SpecsSystem Spec

  8. #8


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Go to the laptop's support website and ensure that you have ALL available Win8.1 drivers
    Beyond that, just keep Windows Update up to date
    Good luck!
      My System SpecsSystem Spec

BSOD KMODE_EXCEPTION_NOT_HANDLED on ROG G750JX
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