Windows 8 and 8.1 Forums


Windows 8.1 BSOD while playing World of Warcraft

  1. #1


    Posts : 3
    Windows 8.1

    Windows 8.1 BSOD while playing World of Warcraft


    Hello everyone, this is my first post! I keep getting a blue screen of death and reboot every day while playing World of Warcraft. I recently got a new motherboard, gpu and cpu. I thought that I installed all the drivers correctly. The error message keeps telling me System_service_exception(dxgmms1.sys)

    Thank you for any help you can provide!

      My System SpecsSystem Spec

  2. #2


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Hi,

    Uninstall Norton, then use the removal tool for it as well. Set Windows Defender and Windows Firewall to Automatic and start them too, using services.msc.

    At ASUS website for your model, update ATK and/or Probe II in Downloads/Utilities, to latest:

    AsIO AsIO.sys Wed Aug 22 05:54:47 2012 (5034AC67)


    Ensure there is no overclocking of bus speed, cpu or gpu.

    Enjoy.
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1


    Thank you! I'll try that and get back to you
      My System SpecsSystem Spec

  4. #4


    Posts : 3
    Windows 8.1


    I uninstalled and removed everything for Norton. I can't seem to find a section for ATK and/or Probe II for my motherboard from the Asus website. Also I haven't been able to find that file you mentioned either....lol
      My System SpecsSystem Spec

Windows 8.1 BSOD while playing World of Warcraft
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