Windows 8 and 8.1 Forums


Win 8.1 BSOD during general usage (BT driver issue?)

  1. #1


    Posts : 4
    Windows 8.1

    Win 8.1 BSOD during general usage (BT driver issue?)


    Hi,

    I've been consistently getting random BSODs with driver power state errors recently when using my laptop. This occurs during general use (browsing web, typing word doc, etc) and I've noticed that my BT mouse will usually stop working before it occurs. Attached is the SF diagnostic files. Any help or suggestions would be greatly welcomed.

    Thank you in advance!

      My System SpecsSystem Spec

  2. #2


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Hi.

    The issue is very likely your Entech driver - especially if it is for a device that connects via USB.

    Code:
    1: kd> lmvm TVicPort64
    start             end                 module name
    fffff800`035f1000 fffff800`035f8000   TVicPort64   (deferred)             
        Image path: \??\C:\WINDOWS\System32\Drivers\TVicPort64.sys
        Image name: TVicPort64.sys
        Timestamp:        Wed Mar 30 05:12:54 2005 (424A6D96)
        CheckSum:         00007AD0
        ImageSize:        00007000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    So uninstall it by removing all Entech software and hardware from the system.

    If you need to, then also remove Saitek software/hardware.

    Code:
    _hid_0738_1710 _hid_0738_1710.sys Tue Apr 16 13:11:20 2013 (516D8638)
    Update Realtek card reader driver from Realtek's site:

    Code:
    RtsUVStor RtsUVStor.sys Fri Jun 15 01:43:06 2012 (4FDACB6A)
    I would also recommend to uninstall AVG normally, then use the removal too as well. Set Windows Defender and Windows Firewall to Automatic and start them too.

    Enjoy.
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8.1


    Thank you for the suggestions! I will remove all Entech and Saitek software/hardware. I don't have AVG, did you mean Avira antivirus?

    Thanks again
      My System SpecsSystem Spec

  4. #4


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Quote Originally Posted by Hclbr View Post
    Thank you for the suggestions! I will remove all Entech and Saitek software/hardware. I don't have AVG, did you mean Avira antivirus?

    Thanks again
    Yes. Their drivers are very similar in name to AVG and sometimes I do that, heh. (avgntflt.sys)

    Um, but yes, concentrate on whatever is USB stuff, first.

    You're welcome.
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8.1


    Unfortunately, I have just experienced the same driver power state failure BSOD again. Attached is a new zip file from the SF diagnostic tool. Any further suggestions would be greatly appreciated.
      My System SpecsSystem Spec

  6. #6


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Quote Originally Posted by Hclbr View Post
    Unfortunately, I have just experienced the same driver power state failure BSOD again. Attached is a new zip file from the SF diagnostic tool. Any further suggestions would be greatly appreciated.
    _hid_0738_1710 _hid_0738_1710.sys Tue Apr 16 13:11:20 2013 (516D8638)
    SaiBus SaiBus.sys Tue Apr 16 13:17:23 2013 (516D87A3)
    SaiMini SaiMini.sys Tue Apr 16 13:17:23 2013 (516D87A3)

    You didn't remove Saitek software/hardware yet - and I'm guessing that is to USB hardware that I have mentioned.

    Realtek card reader was not updated either:

    RtsUVStor RtsUVStor.sys Fri Jun 15 01:43:06 2012 (4FDACB6A)

    There is an entry in your msinfo32 that we will look at if there is an issue still, once you actually do the above.
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    Windows 8.1


    Thanks for all your help so far MasterChief!

    Attached is a new file from the SF diagnostic tool. Everything should be removed/updated.
      My System SpecsSystem Spec

  8. #8


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    The single crash dump included is the same one we looked over already. If a new crash happens, then check C:\Windows\Minidump to see if it made a new file and feel free to attach it, or run the tool again, to attach it.
      My System SpecsSystem Spec

  9. #9


    Posts : 7
    win 8.1


    My computer is crashing so much its hardly worth trying to use it,I installed 8.1 a month ago its terrible
      My System SpecsSystem Spec

  10. #10


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Quote Originally Posted by Dewain View Post
    My computer is crashing so much its hardly worth trying to use it,I installed 8.1 a month ago its terrible
    Just a little fyi: Operating systems do not crash computers. Your software that you installed to it or faulty hardware does.
      My System SpecsSystem Spec

Page 1 of 2 12 LastLast
Win 8.1 BSOD during general usage (BT driver issue?)
Related Threads
Solved BSOD: APC_INDEX_MISMATCH during general use in BSOD Crashes and Debugging
Hi there I'm getting APC_INDEX_MISMATCH BSODs while using the computer, or away. Win 8.1 on a Vaio laptop that I've previously disabled the LAN for the docking station (as that seemed to be causing different crashes, but some time ago now, in case that's relevant) SF debug tool logs...
General BSOD Question not related to an issue in BSOD Crashes and Debugging
To any BSOD analyzer out there I was curious how you interpret the errors from your dump file and figure out what drivers cause a problem? I'm trying to learn and understand how you come up with the answers you do on the BSOD forum.
BSOD during general use in 8.1 in BSOD Crashes and Debugging
This has been happening for a for at least 4 months but its been getting worse as time goes on. I just bought a new SSD and reinstalled Windows 8.1 Pro today, and I've already had 2 BSOD's. I watch twitch.tv a lot during the day and I always thought it was a chrome/flash problem but its getting...
Service Host issue , Massive Disk usage in Performance & Maintenance
:think: Ok personally i'm kinda PO'd . After updating to windows 8.1 It caused massive problems and posting on Microsoft forums did nothing but get me an Automated response from a random pro. He didn't even bother to help me or even read what the problem was . If he did he wouldn't have replied...
BSOD while in general use. Reoccuring in BSOD Crashes and Debugging
Hi, I recently purchased a laptop and have been plauged with these problems for around 3-4 months. I wrote it off to outdated drivers but after multiple driver updates without any improvement I am looking here for help! Below are my attached logs, if you need anything else please do not hesitate...
Ever since I installed Windows 8.1 on my laptop I've been having random strange behaviour and occasional BSOD's. I think its a driver issue but I need help finding which one is causing problems. Latest BSOD I had stated as reason: MULTIPLE IRP_COMPLETE_REQUESTS I attached a hwinfo output and...
BSOD during certain game/general use in BSOD Crashes and Debugging
Ok so I normally can figure out these kind of problems on my own but I am kind stumped on this one. So the other day I turned on my computer and started up SWTOR. As the game was loading I got a BSOD, it disappeared too quick for my to see what it was so I started it up and it wanted to check my...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook