Windows 8 and 8.1 Forums


Recurring BSOD: whea_uncorrectable_error

  1. #1


    Posts : 3
    Windows 8.1

    Recurring BSOD: whea_uncorrectable_error


    For some months ago I bought a Samsung 9 series (NP900X3D) and I've been having some problems with it from the start. I'm not currently residing in the country where I bought it, so there's problems with the warranty - also I need it for school, so sending it in is not an option (yet).

    I keep getting BSODs that say WHEA_UNCORRECTABLE_ERROR - perhaps two times a month? It seems to happen pretty random, the last one happened a half hour ago when I was watching a clip on youtube.
    I also keep having problems with it if I stream HD-content - my trackpad gets all jittery and randomly jumps several inches on the screen, it is as if someone is simultaneously using my trackpad! And the audio starts to "skip" as well. But I can watch HD-movies if they're stored on my drive without problems. Maybe this is somehow related to the BSOD? This did not happen on my old Lenovo laptop which was considerably slower (and a lot cheaper...)

    I thank you in advance and I hope that there are some kind and helping people out there!

    Best regards,
    Miguel Olsen Rodrigues

      My System SpecsSystem Spec

  2. #2


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Hi,

    0x124 stops, which is hardware fault, but drivers can cause too in some instances. Let's start there.

    Uninstall AVG then use removal tool for it. Set Windows Firewall and Windows Defender to Automatic and start them too.

    Uninstall HWiNFO simply because it has an unnecessary driver that we do not need on the machine at the moment.

    Uninstall Eldos or similar: Driver Reference Table - cbfs3.sys

    Update:

    Rt630x64 Rt630x64.sys Fri Jul 26 03:01:35 2013 (51F21ECF)
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1


    Thanks for replying so quickly!

    I have deleted AVG, HWiNFO and the cbfs3.sys file (didn't find anything on my computer called Eldos) updated the driver you linked to and updated my BIOS.

    Is there something else I should do?

    Best regards
      My System SpecsSystem Spec

  4. #4


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Quote Originally Posted by Rodrigues View Post
    Is there something else I should do?
    You're welcome. Update the bios to newest and post new crashes if any happen. Keep us updated regardless, please.
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windows 8.1


    Okay, will do!

    I updated my BIOS from P09ABK -> P10ABK. It's too early to say, but it feels like the jittering of the touchpad has decreased substantially.

    Thank you for your help!

    Best regards
      My System SpecsSystem Spec

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