Windows 8 and 8.1 Forums


BSOD playing Dota 2, I get the IGDKMD64 with windows 8.1

  1. #1


    Posts : 4
    Windows 8.1

    BSOD playing Dota 2, I get the IGDKMD64 with windows 8.1


    I have an Asus laptop model X501A. A few months ago I had to get the hard drive replaced which Asus did themselves and ever since then I have been getting BSOD and low memory errors while playing Dota 2. My computer always ran the game fine before this. I can still run the game for the most part but I get the memory error every time. I can usually just close the error and continue playing, but it has gotten to the point where I blue screen multiple times a day during game. I have also heard that Windows 8.1 might be the reasoning behind this as well. I do not know much about computers and I am not sure whether I used the SF Diagnostic tool correctly, but I am attaching the zip file. Help will be greatly appreciated. Sorry if I have not used the SF Diagnostic Tool correctly please help me with that too if I used that incorrectly. Let me know of any additional information you may need. Thanks.

      My System SpecsSystem Spec

  2. #2


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    No crash dumps included at all.

    Update ASUS ATK and Probe II in Downloads/Utilities:

    ASMMAP64 ASMMAP64 Kernel 7/2/2009 5:13:26 AM
    ATKWMIACPIIO ATKWMIACPI Driver Kernel 9/6/2011 9:44:52 PM

    Uninstall Norton 360 then use removal tool also. Set Windows Firewall and Windows Defender to Automatic and start them too, using services.msc.

    Enjoy.
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8.1


    Then I am not sure how to attach the dump files. I created the mini dump like the instructions said last night. I BSOD this morning, then used the Diagnostic tool. I cannot make much sense from the rest of your post either.
      My System SpecsSystem Spec

  4. #4


    Posts : 4
    Windows 8.1


    Are you saying Norton is the problem and that I should uninstall it?
      My System SpecsSystem Spec

  5. #5


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Which precise word or words is/are causing misunderstanding?
      My System SpecsSystem Spec

  6. #6


    Posts : 4
    Windows 8.1


    "Update ASUS ATK and Probe II in Downloads/Utilities:"

    I am not sure how to update either of these

    ASMMAP64 ASMMAP64 Kernel 7/2/2009 5:13:26 AM
    ATKWMIACPIIO ATKWMIACPI Driver Kernel 9/6/2011 9:44:52 PM

    I do not know what these mean either.

    Is Norton causing problems as well? Should i completely delete it?
      My System SpecsSystem Spec

BSOD playing Dota 2, I get the IGDKMD64 with windows 8.1
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