Windows 8 and 8.1 Forums

Multiple random BSODs

  1. #1


    Posts : 16
    Windows 8.1

    Multiple random BSODs


    Hello, I have a new MSI GT70 2OD, and I've experienced multiple BSODs in the few days that I have had it. It may help to know that I purchased this computer with installments from HDIevolution: HARD DRIVE: Super RAID v2 768GB mSATA SSD (3 x 256GB Plextor M5M mSATA SSD) + 1TB 5400RPM Hard Drive - installed by HIDevolution; CPU: 4th Generation Intel® CoreTM i7-4930MX Extreme Processor, 3.0 GHz (Max Turbo Frequency 3.9GHz), 8MB Smart Cache - installed by HIDevolution

    The computer came installed with Windows 8. I promptly upgraded to Windows 8.1; however, the first BSOD came before the upgrade. I installed and ran Driver Reviver to make sure the drivers were up to date, and I updated all of the drivers it suggested. Driver Reviver caused a
    DRIVER_OVERRAN_STACK_BUFFER when it attempted to update one of the drivers for Killer Wireless. I manually updated that driver, and that particular BSOD is no longer an issue.
    I have had multiple SYSTEM_SERVICE_EXCEPTION, a kmode exception and an unexpected kernel mode trap. The most recent BSOD occured while running a game, but they seem to come at random times.

    I am not very familiar with PCs, or computers in general. This is also my first time using the forums, so please bear with me and let me know if I can assist in any way to diagnose this reoccurring problem.

      My System SpecsSystem Spec

  2. #2


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Hi,

    Use Killdisk to wipe the drive clean then install Windows.

    You have nasty rootkit. I recommend not to install Norton after.

    rikvm_38F51D56 rikvm_38F51D56.sys Mon May 14 03:49:40 2012 (4FB0B914)

    Change passwords to everything locally, even on other machines and internet passwords too.
      My System SpecsSystem Spec

  3. #3


    Posts : 16
    Windows 8.1


    Thank you for your help! I downloaded Killdisk Pro and I attempted to run it. I encountered an error saying that it cannot write to certain sectors, but if I click abort for those sectors it continues to work. When it was around 96% complete I got another blue screen: HAL_INITIALIZATION FAILED. I'm currently running Killdisk again, hopefully this time without the blue screen. Is there anything else I should be doing?
      My System SpecsSystem Spec

  4. #4


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    No. Killdisk. It runs in DOS not Windows.

    The instructions are on the linked page under "Booting into DOS from a USB Disk"
      My System SpecsSystem Spec

  5. #5


    Posts : 16
    Windows 8.1


    Good news and bad news (I think). Bad news: I attempted multiple times to run Killdisk in DOS, but I could never get it to boot into DOS properly despite following instructions (It could be an error on my part). Anyway, I was determined to somehow do a complete re-installation so I tried doing a Windows reset, but I couldn't get that to work either (I can't create a recovery drive, it says files are missing and I do not have a hard copy of Windows, nor am I in a place where I can easily purchase one). I tried various methods, but I could never re-install or even do a refresh (apparently Windows 8.1 digital upgrades have had this problem).

    Anyway, on to the (hopefully) good news. I stumbled across another thread here posted around the same time as mine and you diagnosed the problem with the same malware: "rikvm_38F51D56 rikvm_38F51D56.sys Mon May 14 03:49:40 2012 (4FB0B914)" I also read that the poster found a solution via checking "beta" on the nvidia driver updater. I also have this nvidia driver, and did not have the "beta" checked, so I checked it with nothing to lose. So far, after being on my computer several hours today trying unsuccessfully to wipe it clean, no BSOD. Now, I was curious that we had the exact same malware, both on brand new computers, so a quick google search brought up this: http://community.norton.com/t5/Norton-Internet-Security-Norton/Is-this-a-virus-RIKVM-38F51D56-SYS/td-p/824762 if you visit that link (sorry that it's norton, I get a sense you despise them), and scroll to the bottom, you'll see a reply from CyberLink confirming that the alleged malware is a legitimate part of CyberLink, which came installed on my computer.

    I did uninstall norton from my computer as per your suggestion. After checking that out, are you sure that I have malware? What steps would you advise me to take from here? If I should go ahead with Killdisk, or something of the sort, I may need childproof instructions, because apparently I'm incapable. Thanks again for your help!
      My System SpecsSystem Spec

  6. #6


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Really want to use Killdisk. Anything else is stepping in line to be setup for failure. You're welcome.

    Check motherboard manual for how to boot to a USB device.
      My System SpecsSystem Spec

  7. #7


    Posts : 16
    Windows 8.1


    First, I apologize for the week delay. I hope it is okay to post here rather than starting another thread. I attempted multiple times to run killdisk and could never get it to boot.
    As an alternative, I sought help from an anti-virus community, and although they determined I didn't have a rootkit (they could be wrong), the blue screens are still persistent. I could not successfully run killdisk, but I did manage to get a hard copy of windows 8.1 and did a clean install. Despite the clean install, I still get irregular blue screens. I have tried operating on clean boot, and even then I had a blue screen. Perhaps it's hardware related. As I mentioned, I did have upgrades before receiving the computer. You may have been right all along about the rootkit, but please check these most recent logs that have accumulated since the clean install of windows. I will follow your suggestions to the best of my ability (even if it means giving my frustrations with killdisk another go).
      My System SpecsSystem Spec

  8. #8


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Of course I was right about the rootkit. I clearly showed it above. ????

    It seems to have been removed with your clean install of Windows, so you might have lucked out. (I certainly would not trust the machine in this state, for my own personal use - because simple software Kildisk has not been used.)

    You need to fix Killer Gaming LAN lke this: MSI USA
      My System SpecsSystem Spec

  9. #9


    Posts : 16
    Windows 8.1


    I followed the instructions to fix the Killer Gaming LAN, which seemed to help some. I left my computer running for nearly an entire day, but another crash did eventually happen. I attached a new file, which also contains the most recent crash. Thank you for your continued support!

    EDIT: Now that I'm using it, I just had another crash too. It was odd because it shut down very quickly and didn't seem to leave a dump file. Regardless I replaced the file with a new one after the most recent crash.
      My System SpecsSystem Spec

  10. #10


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Advice is the same as it has been, and that's not going to change at all: Use Killdisk, install Windows.

    We can check RAM for good measure. You can attach a screenshot of CPU-Z 1st tab, one of Memory tab and one each for each stick of RAM of the SPD tab.
      My System SpecsSystem Spec

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