Windows 8 and 8.1 Forums


Random BSOD's - WHEA Uncorrectable Error

  1. #1


    Posts : 10
    Windows 8.1

    Random BSOD's - WHEA Uncorrectable Error


    I'm getting random BSOD's, with WHEA_UNCORRECTABLE_ERROR. Here is the SF Diag. Tool output Attahed).

    Would love to get some ideas about what can be done.

    Cheers!

      My System SpecsSystem Spec

  2. #2


    Posts : 1,360
    Windows 8.1 Enterprise


    The following drivers should be removed or updated..

    ALSysIO64.sys Sun Apr 19 15:41:04 2009 (49EB7E50)
    Core Temp - CPU temperature monitor
    Core Temp

    btwl2cap.sys Thu Jul 26 11:14:41 2012 (50115EE1)
    Broadcom Bluetooth L2CAP Servicen
    Bluetooth Support | Broadcom

    HECIx64.sys Mon Dec 17 14:32:21 2012 (50CF7345)
    Intel Management Engine Interface
    https://downloadcenter.intel.com/Default.aspx

    AsUpIO.sys Mon Aug 02 22:47:59 2010 (4C57835F)
    AsIO.sys Wed Aug 22 05:54:47 2012 (5034AC67)
    ASUS hardware monitoring software
    ASUSTeK Computer Inc. -Support- Drivers and Download

    Norton 360 should be removed, also use the removal tool from there site. Set Windows Firewall & Windows Defender to Automatic.

    ftp://ftp.symantec.com/public/englis...moval_Tool.exe
      My System SpecsSystem Spec

  3. #3


    Posts : 10
    Windows 8.1


    I've removed the ASUS completely, even used the cleaner on their website. Any recmmendations on this?
    Norton - ? Why ? I don't think I can live with windows protection. Is this for testing purposes only?
    Coretemp - what's it causing?
      My System SpecsSystem Spec

  4. #4


    Posts : 1,360
    Windows 8.1 Enterprise


    Everything listed above need to be removed or updated for testing. Once the cause of the BSOD has been determined you may reinstall the programs you choose.
      My System SpecsSystem Spec

  5. #5


    Posts : 10
    Windows 8.1


    Maybe you just checked an older version of the dump, before the uninstallation(s) and updates.. I just searched my whole system for AsUpIO.sys and it does not exist
      My System SpecsSystem Spec

  6. #6


    Posts : 1,360
    Windows 8.1 Enterprise


    The dump file I checked was created on 2/17/2014 @ 1:09P.M

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe00005750028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
    Arg4: 00000000000b110a, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    DUMP_FILE_ATTRIBUTES: 0x8
      Kernel Generated Triage Dump
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    PROCESS_NAME:  CINEBENCH Wind
    
    CURRENT_IRQL:  f
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    STACK_TEXT:  
    ffffd000`209efe78 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: GenuineIntel
    
    IMAGE_NAME:  GenuineIntel
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    IMAGE_VERSION:  
    
    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
    
    BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:0x124_genuineintel_processor_cache
    
    FAILURE_ID_HASH:  {4c8f3f5e-1af5-ed8b-df14-d42663b1dfa7}
      My System SpecsSystem Spec

  7. #7


    Posts : 10
    Windows 8.1


    I'm currently updating the drivers and removing norton, will update the dump in the first bsod
      My System SpecsSystem Spec

  8. #8


    Posts : 10
    Windows 8.1


    Here is the update.
      My System SpecsSystem Spec

  9. #9


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    I suggest not to benchmark with programs and just use the machine for its intended purposes of enjoyment or productivity, instead.

    Update ATK from Downloads/Utilities section as ASUS, and anything else you might already have installed from them.

    AsUpIO AsUpIO.sys Mon Aug 02 22:47:59 2010 (4C57835F)
    AsIO AsIO.sys Wed Aug 22 05:54:47 2012 (5034AC67)

    Set Optimized Defaults in bios.

    Update bios to newest.

    If any issues persists, post a new crash dump along with screenshots of CPU-Z first tab, Memory tab, and one for each stick of RAM of the SPD tab.

    For information: The crash is a 0x124.
      My System SpecsSystem Spec

  10. #10


    Posts : 10
    Windows 8.1


    Thank you for the reply,
    Does it look like the problem is still related to AsUpIO.sys and AsIO.sys? I've removed them completelyfrom my system, even the files does not exist. Drivers are uninstalled, software is uninstalled, used their cleaner than manually checked if the files stil exist. They don't...
    I don't get it at this point.
      My System SpecsSystem Spec

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