Windows 8 and 8.1 Forums


Unexpected shutdown on laptop - power state failure?

  1. #1


    Posts : 3
    Windows 8

    Unexpected shutdown on laptop - power state failure?


    Help. this laptop is freezing - requiring a hard reboot - every week or two and I can't seem to determine from the logs where to look.

    Can someone please take a look at the attached and offer a suggestion (besides hemlock or a BFH (big frigging hammer).

    Thanks

      My System SpecsSystem Spec

  2. #2


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Hi,

    Last crash dump included is from August of last year. I suspect a bad power adapter or battery.

    In any case, you should update from Realtek's site:

    RSUSBVSTOR RtsUVStor.Sys Realtek Kernel 10/15/2012 2:20:45 AM
    RTL8168 Realtek 8168 NT Driver Kernel 9/7/2012 1:21:17 AM
    RTKVHD64 RTKVHD64.sys Tue Jan 08 08:25:20 2013 (50EC1E40)

    And uninstall the software that owns this:


    PxHlpa64 PxHlpa64 Kernel 4/24/2012 10:26:29 AM

    Update or uninstall Epson software.
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8


    Thanks MasterChief,

    Unfortunately, I'm a bit slow on this stuff.

    First - not sure why the dump files are from August - this machine froze on me tonight, last week, etc - maybe the freeze isn't creating a dump file?

    Second, I can't figure out which program owns this; it is related to Sonic or Corel but I can't find a program related to either of these to uninstall. Should I just delete the service?

    Thanks for your help - and patience.

    Thanks.
      My System SpecsSystem Spec

  4. #4


    Posts : 3
    Windows 8


    Sorry,

    "this" in the last paragraph in the above post is the PxHlpa64 service.
      My System SpecsSystem Spec

  5. #5


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Yes, delete the driver in C:\Windows\System32\drivers.

    Delete the subkey for it at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services

    Reboot then fix your optical drive like this: DVD ROM not reading any disc
      My System SpecsSystem Spec

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