Windows 8 and 8.1 Forums


Laptop crashes during hibernation, dump attached

  1. #1


    Posts : 3
    Windows 8

    Laptop crashes during hibernation, dump attached


    Good day,

    my Vaio Pro crashes when hibernating. I have attached the files outlined in the description of how to post BSOD issues, please let me know whether additional information can be helpful.

    Your help is appreciated!

      My System SpecsSystem Spec

  2. #2


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Hi,

    Wow, only crash dump included is from October 2013.

    Anyway, update your Intel storage driver from Intel.com and it will be fine.

    Code:
    iaStorA  iaStorA.sys  Mon Mar 18 19:36:36 2013 (5147A504)
    hiber_iaStorA hiber_iaStorA.sys Thu Aug 01 21:39:52 2013 (51FB0DE8)
    Name Intel(R) 8 Series Chipset Family SATA AHCI Controller

    If still needed to try, uninstall Truecrypt as a test.

    And uninstall the Intel software related to this (SmartConnect, probably):

    WPRO_41_2001 WPRO_41_2001.sys Mon Nov 07 16:04:48 2011 (4EB847F0)

    You can check on Sony for an update to this and install if there is:

    SFEP SFEP.sys Mon Jun 18 04:11:46 2012 (4FDEE2C2) <<<< Sony Firmware Extension Parser driver
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8


    So Windows is not even writing dump files?

    I checked the storage driver, but the Intel driver update tool tells me that there is nothing to do (I am updating the display etc. driver it mentions though). Which driver did you mean specifically?
      My System SpecsSystem Spec

  4. #4


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Here is your update to SFEP: Sony : SVP1321C5E Updates | Updates für SVP1321C5E | SVP1321C5E herunterladen

    Here is your update to storage: Sony : SVP1321C5E Updates | Updates für SVP1321C5E | SVP1321C5E herunterladen

    Here is your update to Intel Smart Connect: Sony : SVP1321C5E Updates | Updates für SVP1321C5E | SVP1321C5E herunterladen

    Enjoy.

    (I'm American-born, but German ancestry. )
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windows 8


    Thanks a lot for your extended support, this is amazing.

    I am actually avidly using Sony's Vaio Update Tool, but it didn't provide me the updates you found. I am going to go through the steps outlined by you (install the updates, remove Smart Connect) and will report back whether it solves the issues.

    I am German actually, but as you could see from my regional settings currently living in Japan. Amazing to get updates from the German website from you.
      My System SpecsSystem Spec

Laptop crashes during hibernation, dump attached
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