Windows 8 and 8.1 Forums


Random BSODs and freezes in windows 8

  1. #1


    Posts : 14
    Win 8.1

    Random BSODs and freezes in windows 8


    Ok, so the other day my 1-year old daughter snuck inside the computer room and spent a minute or so turning my desktop computer on and off repeatedly. I didn't use the computer untill today and within a couple of minutes or so playing Battlefield 4 it froze. Later it also froze while web browsing using chrome and also during boot up. I've also had a couple of BSODs (system service exception, and something with a reference to an address 0x0000001, which I can remember). I've had problems with the ram before on another computer so I tried running Memtest86+ with all four memory sticks installed and it soon resulted in the error in picture. I then tried playing BF4 again with only two of the sticks installed untill it froze, and then switching the sticks untill it froze again. I also tried running Memtest with only 2 sticks installed but I'm not able to reproduce the error.

    There is most certainly a problem with the RAM, but could there also be a problem with other hardware?

    Attachment 37038

      My System SpecsSystem Spec

  2. #2


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Hey,

    Two things.

    I would make sure that the bios is set to Optimized Defaults then save.

    I would also unplug the machine from the wall for a minute or so at least, then test again.
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  3. #3


    Posts : 14
    Win 8.1


    Quote Originally Posted by MasterChief View Post
    Hey,

    Two things.

    I would make sure that the bios is set to Optimized Defaults then save.

    I would also unplug the machine from the wall for a minute or so at least, then test again.

    I'm not sure where to change the bios to 'optimized defaults', but I will have a look. Could it be that the BIOS-settings changed due to the rebooting?
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  4. #4


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    No, bios settings can't change on their own.
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  5. #5


    Posts : 14
    Win 8.1


    Quote Originally Posted by MasterChief View Post
    No, bios settings can't change on their own.
    I've never had any problems with the computer before, no BSODs, no freezes either so the BIOS settings should be fine. I'll see if I can find 'optimized defaults'.
      My System SpecsSystem Spec

  6. #6


    Posts : 14
    Win 8.1


    Is there even a chance of ruining the ram from turning the computer on/off repeatedly? I guess it would put more stress on the mechanical parts inside the computer such as the HHDs spinning up/down or even the fans, but could it also cause voltage spikes or such capable of destroying the ram? So far all of the ram modules seem to have problems. I tried running BF4 with only two of the 4 memory cards, which shortly caused a freeze and reboot. I then switched to the other two sticks and tried again with same results. I will try them one at a time in case only one in each pair was faulty. (Each stick is 4GB).

    I also tried running the computer with 2 (2GB) sticks of some older ram I had lying around, which didn't seem to cause any freeze while playing BF4. Haven't tried Memtest86 on those.
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  7. #7


    Posts : 14
    Win 8.1


    Ok, so I haven't had much time to circle in the problem lately, but I tried testing the ram using memtest86 a little more thorough. Basically I ran all the sticks individually in the same slot for approximately 10 hours / 10 passes without no errors, which makes me think the ram modules are fine. I then tried running one of the modules in all the slots for approximately 10 hours / 10 passes with no errors. That makes me think both the ram and the slots are fine. I also tried running two modules at the time with no errors in memtest86. When all these tests passed I started using the computer as normal, but with only two modules installed with still made the computer crash occationally. However, when I use only one module (4GB) it seems relatively stable, and I haven't had any problems that I can think of.

    What could the problem be?
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  8. #8


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    You can attach latest crash dump, just for good measure (so I can glance over and double-check to ensure nothing stands out) - but it is likely still defective memory.

    I would just RMA the memory and call it a day. When it's all fixed, you'll be glad. (Make sure modules are actually compatible with motherboard, too.)
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  9. #9


    Posts : 14
    Win 8.1


    Quote Originally Posted by MasterChief View Post
    You can attach latest crash dump, just for good measure (so I can glance over and double-check to ensure nothing stands out) - but it is likely still defective memory.

    I would just RMA the memory and call it a day. When it's all fixed, you'll be glad. (Make sure modules are actually compatible with motherboard, too.)
    I will contact the company where I purchased them, however I'm pretty sure they will charge me for testing them if they turn out to be fine. But is it likely that the RAM turns sour just from switching the computer on/off a a number of times?
      My System SpecsSystem Spec

  10. #10


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    No, not very likely, but obviously there is an issue and it has to be something. heh

    Memtest above shows something.

    I just noticed/realized that I haven't looked over the software. We can check it:

    Blue Screen of Death (BSOD) Posting Instructions
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