BSOD - IRQL only when Nvidia driver is turned on

lynchie51588

New Member
Messages
14
I bought a computer in December from powernotebooks, but its a sager. I get random blue screens mostly when gaming but sometimes even when on desktop or surfing the web. When the Nvidia card is turned off, and the onboard one is only running, the computer will never crash, when I turn the NVidia on the crashes are almost immediate.
Stats:
I7 @ 2.4
12 Gig ram
Nvidia GTX 770m / Intel Hd Graphics 4600

Here is the latest dump:
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sager
    CPU
    Intel I7 @ 2.4
Hey there,

Grab all tool hasn't been used, so working with very limited info here.

Update Realtek card reader driver:

RtsBaStor RtsBaStor.sys Mon Dec 24 02:25:54 2012 (50D80382)

Update bios to latest from maker's site, then set bios to Optimized Defaults.

If issues persist, uninstall NVIDIA video driver and install the driver from the laptop maker's site.

If they mismatched RAM modules, then that right there is your issue.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Yeah I apologize, is there anything else you need from me info wise or want me to post any other specs? I have talked to Nvidia on the phone and did some trouble shooting, ultimately they said it wasn't their problem as they aren't the manufacturer of the card, sager is. Sager told me I had to send it in to them to take a look so I was seeing if anyone here had an idea before I went through all that trouble. I also might even just send it back to where I got it and get a refund before I send it to sager to take apart and try to fix since it is brand new.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sager
    CPU
    Intel I7 @ 2.4
No, nothing else for now. Just check those RAM modules too, with CPU-Z. If they are all not exactly the same (12 GB is an odd number for RAM) then making them all so by removing whatever physically, will fix it.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Is there another thing to test Ram? that CPU-z just tried to install about 5 malware programs....
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sager
    CPU
    Intel I7 @ 2.4
Also, I updated realtek driver, I don't see a bios driver anywhere for my computer.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sager
    CPU
    Intel I7 @ 2.4

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
I guess I'm an idiot, every time I try to install that, It asks me if I want to install the 8 malware apps that come with it, if I decline it says cpu z has been interrupted... lol
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sager
    CPU
    Intel I7 @ 2.4
It doesn't have any malware. There is even a no installation file available. Just download, click it and it runs.

Even the installation file itself doesn't try to install anything but CPU-Z itself.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Yes I found it, didn't realize I was looking for a small print download figured I was clicking the big download cpu-z button that tried downloading that...
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sager
    CPU
    Intel I7 @ 2.4
What do I do with this, every option brings me to a page that wants me to buy something
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sager
    CPU
    Intel I7 @ 2.4
Interestingly when I look at whocrashed, sometimes it lists other files that are crashing, is this helpful?

crash dump file: C:\Windows\Minidump\012814-14390-01.dmp
This was probably
caused by the following module:
[FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT] (nt+0x1500A0)
Bugcheck code: 0xF7
(0x0, 0x6EFC597CA9DB, 0xFFFF9103A6835624, 0x0)
Error:
[FONT=Segoe UI, Arial]DRIVER_OVERRAN_STACK_BUFFER[/FONT]
file path:
C:\Windows\system32\ntoskrnl.exe
product:
[FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel &
System
Bug check description: This indicates that a driver has overrun a
stack-based buffer.
This appears to be a typical software driver bug and is
not likely to be caused by a hardware problem.
The crash took place in the
Windows kernel. Possibly this problem is caused by another driver that cannot be
identified at this time.

crash dump file: C:\Windows\Minidump\013014-24531-01.dmp
This was probably
caused by the following module:
[FONT=Segoe UI, Arial]ntoskrnl.exe
(nt+0x1500A0)
Bugcheck code: 0x1E
(0xFFFFFFFFC0000005, 0xFFFFF80189B0663D, 0x0, 0xFFFFFFFFFFFFFFFF)
Error:
[FONT=Segoe UI, Arial]KMODE_EXCEPTION_NOT_HANDLED[/FONT]
file path:
C:\Windows\system32\ntoskrnl.exe
product:
[FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel &
System
Bug check description: This indicates that a kernel-mode program
generated an exception which the error handler did not catch.
This appears to
be a typical software driver bug and is not likely to be caused by a hardware
problem.
The crash took place in the Windows kernel. Possibly this problem
is caused by another driver that cannot be identified at this time.


[/FONT]
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sager
    CPU
    Intel I7 @ 2.4
and now lastly another one lol..

crash dump file: C:\Windows\Minidump\020914-20390-01.dmp
This was probably
caused by the following module:
[FONT=Segoe UI, Arial]hal.dll[/FONT] (0xFFFFF800C879BE82)
Bugcheck code: 0x3D
(0xFFFFD00020A86510, 0x0, 0x0, 0xFFFFF800C879BE82)
Error:
[FONT=Segoe UI, Arial]INTERRUPT_EXCEPTION_NOT_HANDLED[/FONT]
file path:
C:\Windows\system32\hal.dll
product:
[FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: Hardware
Abstraction Layer DLL
Bug check description: This bug check appears very
infrequently.
The crash took place in a standard Microsoft module. Your
system configuration may be incorrect. Possibly this problem is caused by
another driver on your system that cannot be identified at this time.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sager
    CPU
    Intel I7 @ 2.4
So all these, plus the fact that after the Nvidia card is turned off and the onboard takes over, it never crashes, has to be pointing to a specific problem, any ideas anyone?
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sager
    CPU
    Intel I7 @ 2.4
So looking at CPU-Z SPD tab and changing slot # to see all RAM - are all modules exactly the same?

How did Realtek card reader driver install? Well?
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Yeah it installed okay, I don't see it on device manager still though. I see the ram are in 4 gb in slot 1 4 in slot 2 and 4 in slot 4, could skipping slot 3 be to blame? How could this affect the computer only when Nvidia card is active? All module sizes are same size at 4096 mbytes.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sager
    CPU
    Intel I7 @ 2.4
Nm, I found realtek card reader in memory technology devices. Says up to date.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sager
    CPU
    Intel I7 @ 2.4
Are the part numbers the same for all 3 sticks?

Either way, if that laptop was mine, I'd be inclined to test it with 2 modules installed in the correct slots (for when using 2) and leaving out the 3rd, just to see how it behaves.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Yessir, all are the same part number. I also just removed the Nvidia driver that the experience updates automatically and tried the manufacturers and it crashed when I started up a game with the IRQL not less or equal blue screen. I have used furmark before and 3dmark and they both finished and gave me result scores, does this mean no possible way the video card could have a hardware problem or could it still be the actual graphics card even if it ran those said programs?
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sager
    CPU
    Intel I7 @ 2.4
I would check that there is no overclocking of the CPU, also. You can look at first tab of CPU-Z while the machine is under load, to determine that.

As said above, update bios and install video driver(s) from laptop maker's site.

And test with only two modules.

Best of luck. If the machine doesn't stabilize with these things in this post, then return the machine for a refund or replacement.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
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