Windows 8 and 8.1 Forums


I keep getting BSoD randomly. Can't pin it down.

  1. #1


    Posts : 13
    Windows 8

    I keep getting BSoD randomly. Can't pin it down.


    So, yesterday is the first time this has happened. It has never happened before. The first time it happened yesterday, I Was watching some TV shows online, and then I got the PAGE_FAULT(...) error code.

    So, I was like, "What the hell?"

    I tried running my Anti_Malware scanner to see if that could pick something up. It crashed again just as it started.

    So I tried Advanced SystemCare. Again, same problem.

    And it just keeps happening.

    I tried refreshing my computer to see if that would do anything, but it crashed during that too.

    I ran the SF Diagnostic program and I have the .DMP files (But I can't seem to upload them. Maybe I'm trying to upload the wrong ones, I don't know.)

    Anyway, these are the specs of my system. HP ENVY DV-7 7270CA (less than 8 months old) running Windows 8 (as I wasn't able to update to 8.1. I got the 0x80000004 error, or whatever it was. I can't remember exactly), 8GB DDR3 1600MHz RAM, Intel Core i7 3630QM, NVIDIA GT630M (2GB) GPU, and a 1TB 5400RPM HDD. Don't know what brand, I didn't check.

    Any help would be welcome. Thank you.

      My System SpecsSystem Spec

  2. #2


    Posts : 22,581
    64-bit Windows 10


    Hello kikkilinu, and welcome to Eight Forums.

    Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by afterwards to further help.

    Screenshots and Files - Upload and Post in Eight Forums
      My System SpecsSystem Spec

  3. #3


    Posts : 13
    Windows 8


    This is it then, right?
      My System SpecsSystem Spec

  4. #4


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Quote Originally Posted by kikkilinu View Post
    This is it then, right?
    Hi,

    Update Synaptics touchpad driver:

    SynTP SynTP.sys Fri Aug 24 19:20:26 2012 (50380C3A)

    https://www.eightforums.com/tablet-to...d-windows.html

    Update from Intel.com (video driver, storage driver, Centrino wireless BT):

    igdkmd64 igdkmd64.sys Fri Jul 20 17:47:55 2012
    iaStorA iaStorA.sys Tue Jul 31 14:21:21 2012 (50182221)
    iBtFltCoex iBtFltCoex.sys Tue Jul 03 18:22:55 2012 (4FF370BF)

    Delete this driver:

    Code:
    7: kd> lmvm PxHlpa64
    start             end                 module name
    fffff880`01474000 fffff880`014801a0   PxHlpa64   (deferred)             
        Image path: \SystemRoot\System32\Drivers\PxHlpa64.sys
        Image name: PxHlpa64.sys
        Timestamp:        Tue Apr 24 13:26:29 2012 (4F96E245)
        CheckSum:         0000E1AD
        ImageSize:        0000C1A0
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Delete the subkey for that driver found in Regedit here:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services

    Reboot and fix the DVD drive like this:

    DVD ROM not reading any disc
      My System SpecsSystem Spec

  5. #5


    Posts : 13
    Windows 8


    Quote Originally Posted by MasterChief View Post
    Quote Originally Posted by kikkilinu View Post
    This is it then, right?
    Hi,

    Update Synaptics touchpad driver:

    SynTP SynTP.sys Fri Aug 24 19:20:26 2012 (50380C3A)

    https://www.eightforums.com/tablet-to...d-windows.html

    Update from Intel.com (video driver, storage driver, Centrino wireless BT):

    igdkmd64 igdkmd64.sys Fri Jul 20 17:47:55 2012
    iaStorA iaStorA.sys Tue Jul 31 14:21:21 2012 (50182221)
    iBtFltCoex iBtFltCoex.sys Tue Jul 03 18:22:55 2012 (4FF370BF)

    Delete this driver:

    Code:
    7: kd> lmvm PxHlpa64
    start             end                 module name
    fffff880`01474000 fffff880`014801a0   PxHlpa64   (deferred)             
        Image path: \SystemRoot\System32\Drivers\PxHlpa64.sys
        Image name: PxHlpa64.sys
        Timestamp:        Tue Apr 24 13:26:29 2012 (4F96E245)
        CheckSum:         0000E1AD
        ImageSize:        0000C1A0
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Delete the subkey for that driver found in Regedit here:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services

    Reboot and fix the DVD drive like this:

    DVD ROM not reading any disc

    So, delete subkey and then update driver, or update driver and then delete subkey?
      My System SpecsSystem Spec

  6. #6


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    No updating that driver. Delete it, exactly as shown.
      My System SpecsSystem Spec

  7. #7


    Posts : 13
    Windows 8


    Quote Originally Posted by MasterChief View Post
    No updating that driver. Delete it, exactly as shown.
    I've never done something like this, and I am getting a bit confused. I apologize if my stupidity is infuriating for you.
    Mind if you give it to me step by step please?
      My System SpecsSystem Spec

  8. #8


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    How to delete a file or folder: Delete a file or folder - Microsoft Windows Help
      My System SpecsSystem Spec

  9. #9


    Posts : 13
    Windows 8


    Quote Originally Posted by MasterChief View Post
    How to delete a file or folder: Delete a file or folder - Microsoft Windows Help
    Cheap shot?
    Anyway.
    I tried the regedit. Didn't find either of them.
    (By either, I mean the one you gave me, and the one for the DVD drive fix)

    And what you mean by the driver code. How do I follow that?
      My System SpecsSystem Spec

  10. #10


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Quote Originally Posted by kikkilinu View Post
    Cheap shot?
    Huh? You asked for step by step, and I gave you a resource from the maker of Windows itself.

    If the procedures are unfamiliar to you, it's probably best to have a friend or relative that may know Windows better read the thread and perform the operations.
      My System SpecsSystem Spec

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I keep getting BSoD randomly. Can't pin it down.
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