I keep getting BSoD randomly. Can't pin it down.

K

kikkilinu

New Member
Messages
13
So, yesterday is the first time this has happened. It has never happened before. The first time it happened yesterday, I Was watching some TV shows online, and then I got the PAGE_FAULT(...) error code.

So, I was like, "What the hell?"

I tried running my Anti_Malware scanner to see if that could pick something up. It crashed again just as it started.

So I tried Advanced SystemCare. Again, same problem.

And it just keeps happening.

I tried refreshing my computer to see if that would do anything, but it crashed during that too.

I ran the SF Diagnostic program and I have the .DMP files (But I can't seem to upload them. Maybe I'm trying to upload the wrong ones, I don't know.)

Anyway, these are the specs of my system. HP ENVY DV-7 7270CA (less than 8 months old) running Windows 8 (as I wasn't able to update to 8.1. I got the 0x80000004 error, or whatever it was. I can't remember exactly), 8GB DDR3 1600MHz RAM, Intel Core i7 3630QM, NVIDIA GT630M (2GB) GPU, and a 1TB 5400RPM HDD. Don't know what brand, I didn't check.

Any help would be welcome. Thank you.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY DV7
    CPU
    Intel i7 3630QM
    Memory
    8GB DDR3
    Graphics Card(s)
    NVIDIA GeForce 630M
    Monitor(s) Displays
    17.3" + 27"
    Screen Resolution
    1600 x 900 + 1920 x 1080
    Hard Drives
    1TB 5400RPM
    Internet Speed
    30MBPS down, 1.5MBPS up
    Browser
    Chrome

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
This is it then, right?
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY DV7
    CPU
    Intel i7 3630QM
    Memory
    8GB DDR3
    Graphics Card(s)
    NVIDIA GeForce 630M
    Monitor(s) Displays
    17.3" + 27"
    Screen Resolution
    1600 x 900 + 1920 x 1080
    Hard Drives
    1TB 5400RPM
    Internet Speed
    30MBPS down, 1.5MBPS up
    Browser
    Chrome
kikkilinu said:
This is it then, right?
Click to expand...

Hi,

Update Synaptics touchpad driver:

SynTP SynTP.sys Fri Aug 24 19:20:26 2012 (50380C3A)

http://www.eightforums.com/tablet-touch/36478-latest-synaptics-touchpad-driver-released-windows.html

Update from Intel.com (video driver, storage driver, Centrino wireless BT):

igdkmd64 igdkmd64.sys Fri Jul 20 17:47:55 2012
iaStorA iaStorA.sys Tue Jul 31 14:21:21 2012 (50182221)
iBtFltCoex iBtFltCoex.sys Tue Jul 03 18:22:55 2012 (4FF370BF)

Delete this driver:

Code: 
7: kd> lmvm PxHlpa64
start             end                 module name
fffff880`01474000 fffff880`014801a0   PxHlpa64   (deferred)             
    Image path: \SystemRoot\System32\Drivers\PxHlpa64.sys
    Image name: PxHlpa64.sys
    Timestamp:        Tue Apr 24 13:26:29 2012 (4F96E245)
    CheckSum:         0000E1AD
    ImageSize:        0000C1A0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Delete the subkey for that driver found in Regedit here:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services

Reboot and fix the DVD drive like this:

http://www.eightforums.com/drivers-hardware/39712-dvd-rom-not-reading-any-disc.html#post333599
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
MasterChief said:
kikkilinu said:
This is it then, right?
Click to expand...

Hi,

Update Synaptics touchpad driver:

SynTP SynTP.sys Fri Aug 24 19:20:26 2012 (50380C3A)

http://www.eightforums.com/tablet-touch/36478-latest-synaptics-touchpad-driver-released-windows.html

Update from Intel.com (video driver, storage driver, Centrino wireless BT):

igdkmd64 igdkmd64.sys Fri Jul 20 17:47:55 2012
iaStorA iaStorA.sys Tue Jul 31 14:21:21 2012 (50182221)
iBtFltCoex iBtFltCoex.sys Tue Jul 03 18:22:55 2012 (4FF370BF)

Delete this driver:

Code: 
7: kd> lmvm PxHlpa64
start             end                 module name
fffff880`01474000 fffff880`014801a0   PxHlpa64   (deferred)             
    Image path: \SystemRoot\System32\Drivers\PxHlpa64.sys
    Image name: PxHlpa64.sys
    Timestamp:        Tue Apr 24 13:26:29 2012 (4F96E245)
    CheckSum:         0000E1AD
    ImageSize:        0000C1A0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Delete the subkey for that driver found in Regedit here:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services

Reboot and fix the DVD drive like this:

http://www.eightforums.com/drivers-hardware/39712-dvd-rom-not-reading-any-disc.html#post333599
Click to expand...


So, delete subkey and then update driver, or update driver and then delete subkey?
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY DV7
    CPU
    Intel i7 3630QM
    Memory
    8GB DDR3
    Graphics Card(s)
    NVIDIA GeForce 630M
    Monitor(s) Displays
    17.3" + 27"
    Screen Resolution
    1600 x 900 + 1920 x 1080
    Hard Drives
    1TB 5400RPM
    Internet Speed
    30MBPS down, 1.5MBPS up
    Browser
    Chrome
No updating that driver. Delete it, exactly as shown.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
MasterChief said:
No updating that driver. Delete it, exactly as shown.
Click to expand...
I've never done something like this, and I am getting a bit confused. I apologize if my stupidity is infuriating for you.
Mind if you give it to me step by step please?
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY DV7
    CPU
    Intel i7 3630QM
    Memory
    8GB DDR3
    Graphics Card(s)
    NVIDIA GeForce 630M
    Monitor(s) Displays
    17.3" + 27"
    Screen Resolution
    1600 x 900 + 1920 x 1080
    Hard Drives
    1TB 5400RPM
    Internet Speed
    30MBPS down, 1.5MBPS up
    Browser
    Chrome

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY DV7
    CPU
    Intel i7 3630QM
    Memory
    8GB DDR3
    Graphics Card(s)
    NVIDIA GeForce 630M
    Monitor(s) Displays
    17.3" + 27"
    Screen Resolution
    1600 x 900 + 1920 x 1080
    Hard Drives
    1TB 5400RPM
    Internet Speed
    30MBPS down, 1.5MBPS up
    Browser
    Chrome
kikkilinu said:
Cheap shot?
Click to expand...

Huh? You asked for step by step, and I gave you a resource from the maker of Windows itself.

If the procedures are unfamiliar to you, it's probably best to have a friend or relative that may know Windows better read the thread and perform the operations.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
MasterChief said:
kikkilinu said:
Cheap shot?
Click to expand...

Huh? You asked for step by step, and I gave you a resource from the maker of Windows itself.

If the procedures are unfamiliar to you, it's probably best to have a friend or relative that may know Windows better read the thread and perform the operations.
Click to expand...
Sadly I don't have any. I'll see if I can try again. Thanks for the help though. Much appreciated.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY DV7
    CPU
    Intel i7 3630QM
    Memory
    8GB DDR3
    Graphics Card(s)
    NVIDIA GeForce 630M
    Monitor(s) Displays
    17.3" + 27"
    Screen Resolution
    1600 x 900 + 1920 x 1080
    Hard Drives
    1TB 5400RPM
    Internet Speed
    30MBPS down, 1.5MBPS up
    Browser
    Chrome
MasterChief said:
kikkilinu said:
Cheap shot?
Click to expand...

Huh? You asked for step by step, and I gave you a resource from the maker of Windows itself.

If the procedures are unfamiliar to you, it's probably best to have a friend or relative that may know Windows better read the thread and perform the operations.
Click to expand...

Alright, I did all those things. I'm still getting a BSoD. I really don't know what is going on.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY DV7
    CPU
    Intel i7 3630QM
    Memory
    8GB DDR3
    Graphics Card(s)
    NVIDIA GeForce 630M
    Monitor(s) Displays
    17.3" + 27"
    Screen Resolution
    1600 x 900 + 1920 x 1080
    Hard Drives
    1TB 5400RPM
    Internet Speed
    30MBPS down, 1.5MBPS up
    Browser
    Chrome
Ok, you can run the tool again and attach results so we can verify software is in excellent state.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY DV7
    CPU
    Intel i7 3630QM
    Memory
    8GB DDR3
    Graphics Card(s)
    NVIDIA GeForce 630M
    Monitor(s) Displays
    17.3" + 27"
    Screen Resolution
    1600 x 900 + 1920 x 1080
    Hard Drives
    1TB 5400RPM
    Internet Speed
    30MBPS down, 1.5MBPS up
    Browser
    Chrome
There were no new bsod crash dumps, which means its unlikely one actually happened (unless you removed them with Ccleaner or something.)

You have no driver installed for Synaptics, PxHlpa64 driver is still active and present and you need to install the USB 3.0 driver from motherboard site:

USB-IF xHCI USB Host Controller ROOT\UOIP_BUS_DRIVER\0000 This device is not working properly because Windows cannot load the drivers required for this device.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
MasterChief said:
There were no new bsod crash dumps, which means its unlikely one actually happened (unless you removed them with Ccleaner or something.)

You have no driver installed for Synaptics, PxHlpa64 driver is still active and present and you need to install the USB 3.0 driver from motherboard site:

USB-IF xHCI USB Host Controller ROOT\UOIP_BUS_DRIVER\0000 This device is not working properly because Windows cannot load the drivers required for this device.
Click to expand...

For the PxHlpa64 driver, I went into regedit, it was in lower filters, deleted it, restarted my computer, and there it was again.

Synaptics driver won't install. Keeps saying failed. Went to the HP website, downloaded the drivers installer, and it wouldn't launch.

Updated some drivers from the Intel website, too.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY DV7
    CPU
    Intel i7 3630QM
    Memory
    8GB DDR3
    Graphics Card(s)
    NVIDIA GeForce 630M
    Monitor(s) Displays
    17.3" + 27"
    Screen Resolution
    1600 x 900 + 1920 x 1080
    Hard Drives
    1TB 5400RPM
    Internet Speed
    30MBPS down, 1.5MBPS up
    Browser
    Chrome
You're not following instructions well about Px driver.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
MasterChief said:
You're not following instructions well about Px driver.
Click to expand...
Forgot to follow the image path. Okay, that's done. Deleted it from System32 (and further in), but it wasn't in regedit anymore. (for some reason, it was still open from last night. And I've restarted it about 12 times since then.)

I got the Synaptics driver as a Windows update. Installed it, and now I'm going to restart my laptop.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY DV7
    CPU
    Intel i7 3630QM
    Memory
    8GB DDR3
    Graphics Card(s)
    NVIDIA GeForce 630M
    Monitor(s) Displays
    17.3" + 27"
    Screen Resolution
    1600 x 900 + 1920 x 1080
    Hard Drives
    1TB 5400RPM
    Internet Speed
    30MBPS down, 1.5MBPS up
    Browser
    Chrome
MasterChief said:
You're not following instructions well about Px driver.
Click to expand...
I narrowed down to one of the reasons why I'm blue-screening.

The security update for IE. Every time it tries to install, it downloads, then come installation, it crashes.

I don't know what the other reasons are.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY DV7
    CPU
    Intel i7 3630QM
    Memory
    8GB DDR3
    Graphics Card(s)
    NVIDIA GeForce 630M
    Monitor(s) Displays
    17.3" + 27"
    Screen Resolution
    1600 x 900 + 1920 x 1080
    Hard Drives
    1TB 5400RPM
    Internet Speed
    30MBPS down, 1.5MBPS up
    Browser
    Chrome
Update itself can not be at fault, even if it happens while trying every time. It is the catalyst then and not the cause.

You can post the latest crash dump.

If it is "clean" we will look into memory.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
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