BSOD playing World Of Warcraft, DPC_WATCHDOG_VIOLATION

T

ToxicGhoul

New Member
Messages
12
Hey guys! First time posting here. ^.^

Anyway, I've had the BSOD for about a month now and it started randomly. I've noticed it usually happens when I'm playing World of Warcraft. I've played other games and it doesn't happen. But then again, WoW is pretty much the only game I play for more than 3 hours at a time, so I don't know if it would happen in other games because I don't play them as frequently.

I'm running Windows 8.1 on an Alienware 14 laptop. My graphics card is an NVIDIA GeForce GTX 765M

I've attached a zip with all the files needed as instructed by the sticky post.

Please help! I tried calling Alienware and they suggested I re-install Windows. I really don't want to do that so any help is GREATLY appreciated!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Alienware
    CPU
    Intel(R) Core(TM) i7-4900MQ
    Memory
    16 GB RAM
    Graphics Card(s)
    NVIDIA GeForce GTX 765M
Hey,

Rename this driver to .bak:

Code: 
0: kd> lmvm MO4Driver
start             end                 module name
fffff800`049a1000 fffff800`049ae000   MO4Driver   (deferred)             
    Image path: \SystemRoot\system32\drivers\MO4Driver.sys
    Image name: MO4Driver.sys
    Timestamp:        Fri Jul 15 00:06:02 2011 (4E1FBCAA)
    CheckSum:         000087C5
    ImageSize:        0000D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Open Regedit. Find the subkey for that driver at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services

Right click on it and choose export and save it. Then right click and delete it.

Reboot.

Let me know how it gets on after.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Thanks for the quick reply! I'm currently trying to find the subkey for the driver but I can't seem to find it. Is it inside a folder under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services ? There are so many >.>
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Alienware
    CPU
    Intel(R) Core(TM) i7-4900MQ
    Memory
    16 GB RAM
    Graphics Card(s)
    NVIDIA GeForce GTX 765M
Yes, when you find the right folder (subkey), you will see a reference to the MO4Driver.sys inside. That (folder - subkey) would be the correct one to save as shown above and then delete, reboot.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
OK, I found it. I noticed it's related to my WoW MMO Mouse. Does this mean I can no longer use it? Thanks for everything!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Alienware
    CPU
    Intel(R) Core(TM) i7-4900MQ
    Memory
    16 GB RAM
    Graphics Card(s)
    NVIDIA GeForce GTX 765M
Tell you what...play the game as much as possible to determine if it is now stable.

Get back to me with results and then we will look into that specifically.

You're welcome.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Sounds great. Many thanks! :)
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Alienware
    CPU
    Intel(R) Core(TM) i7-4900MQ
    Memory
    16 GB RAM
    Graphics Card(s)
    NVIDIA GeForce GTX 765M
Hello, I'm back with results.

I was playing WoW a couple of minutes ago and got the BSOD again. DPC_WATCHDOG_VIOLATION

I did what you said but apparently it didn't fix it. I'm using a Razer Naga Epic instead of my WoW mouse if that helps.

Attached are my files.

Please help! This is very frustrating. :( :cry:
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Alienware
    CPU
    Intel(R) Core(TM) i7-4900MQ
    Memory
    16 GB RAM
    Graphics Card(s)
    NVIDIA GeForce GTX 765M
No new crash dumps included at all, so not much to say besides Razer doesn't have an excellent track record at all. I would test with generic.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Wait, you can't see my files attached? I'll try reuploading... Thanks! Let me know if you can see them. :)

EDIT: I've also noticed this usually happens when I'm multitasking. I.E. playing WoW and surfing the net..
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Alienware
    CPU
    Intel(R) Core(TM) i7-4900MQ
    Memory
    16 GB RAM
    Graphics Card(s)
    NVIDIA GeForce GTX 765M
Bump
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Alienware
    CPU
    Intel(R) Core(TM) i7-4900MQ
    Memory
    16 GB RAM
    Graphics Card(s)
    NVIDIA GeForce GTX 765M
Oops. Now I see what I did wrong. Forgot to run as administrator to get dump files. I've attached them to this comment so hopefully you'll be able to help! Thanks! :D
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Alienware
    CPU
    Intel(R) Core(TM) i7-4900MQ
    Memory
    16 GB RAM
    Graphics Card(s)
    NVIDIA GeForce GTX 765M
Use Avira removal tool to clean up old remnants of your prior install of it.

How has testing been going without Razer or MMO mouse?
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
OK, I did what you said. How can I tell if all the files were deleted? I couldn't figure out how Avira worked so I used Revo instead. Hope that's ok. So, is there anywhere I can look to check that indeed everything was deleted? I don't have a generic mouse at the moment, but I will buy one tomorrow and test. Thank you for everything!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Alienware
    CPU
    Intel(R) Core(TM) i7-4900MQ
    Memory
    16 GB RAM
    Graphics Card(s)
    NVIDIA GeForce GTX 765M
Nah, don't buy anything. It's ok.

You're welcome.

Let me know how it goes from here, either way.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
OK will do! Thanks again! :D
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Alienware
    CPU
    Intel(R) Core(TM) i7-4900MQ
    Memory
    16 GB RAM
    Graphics Card(s)
    NVIDIA GeForce GTX 765M
Ya, I really think that having agent.exe off the system is what was needed.

Check Program Files and Program Files (x86) to make sure you got rid of it. Also do a system scan for it, just for the heck of it.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
I found several agent.exe files in my C://Program Data/Battle.net/Agent folders. Do I have to delete all of them? Won't that mess up my game? >.> Other than those, there are no other agent.exe files in my PC.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Alienware
    CPU
    Intel(R) Core(TM) i7-4900MQ
    Memory
    16 GB RAM
    Graphics Card(s)
    NVIDIA GeForce GTX 765M
No, don't delete anything. Just attach any new crash dumps if any happen.

What you should do though, is monitor temperature of the video adapter. It could be that it is getting too hot when playing.

Update the machine's bios for good measure.

For more good measure, install this to update this:

RtsPStor RtsPStor.sys Wed Dec 12 21:44:23 2012 (50C94107)

And install this to update this:

RTKVHD64 RTKVHD64.sys Wed Apr 03 07:12:27 2013 (515C0E9B)

And finally for now: Do this.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Alright. Thanks a lot. <3 I will keep you updated. :)
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Alienware
    CPU
    Intel(R) Core(TM) i7-4900MQ
    Memory
    16 GB RAM
    Graphics Card(s)
    NVIDIA GeForce GTX 765M
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