Windows 8 and 8.1 Forums

Random BSOD Windows 8.1

  1. #1


    The Netherlands
    Posts : 14
    Windows 8.1 Pro 64-bit NL

    Random BSOD Windows 8.1


    I'm experiencing random BSOD's on my PC but mostly when I'm browsing on Firefox watching video's, listening to music and doing other stuff on Windows but it also happened when someone was copying files from my hard disk. BSOD's messages are varying from kmode_exception_not_handled or system_service_exception.

    I already reinstalled Windows again but sadly that didn't have any positive outcome.

    The motherboard and CPU are the newest parts that I have installed. I already ran memtest for several hours but it didn't report any errors.

    I'm rather clueless what the problem could be. It's pretty anoying I can say...

    I attached the dump and logs files. Hopefully someone can find the problem and point it out to me.
    Last edited by Varg007; 13 Feb 2014 at 08:21.

      My System SpecsSystem Spec

  2. #2


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Please download and run CPU-Z.

    Take a screenshot of the first tab, one of the memory tab and then a screenshot for each stick of ram that you have of the SPD tab.

    My current educated guess is that there is some unintentional overclocking in the system, and the screenshots will help determine about that.

    When you take the screenshot of the first tab, try to do it while the cpu use is high and the cpu is under load. Run a game or something like a video encoder in the background.

    Install this Jan 2014 driver for your Sound Blaster Z: Creative Worldwide Support
      My System SpecsSystem Spec

  3. #3


    The Netherlands
    Posts : 14
    Windows 8.1 Pro 64-bit NL


    I have attached the requested CPU-Z screenshots to my first post.

    The jan 2014 driver for Sound Blaster Z has the same version number as the driver I currently have installed but I can try the jan 2014 version to see if it has some positive effect.

    Have you checked my dump and log files?
      My System SpecsSystem Spec

  4. #4


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    The issue is large overclocking on the RAM and some on the CPU.

    Set bios to Optimized Defaults, save, then post new screenshots please.
      My System SpecsSystem Spec

  5. #5


    The Netherlands
    Posts : 14
    Windows 8.1 Pro 64-bit NL


    What makes you say that my RAM is overclocked? It's set at the XMP profile and running at 1600 Mhz on 1.65 volt.
      My System SpecsSystem Spec

  6. #6


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Quote Originally Posted by Varg007 View Post
    What makes you say that my RAM is overclocked? It's set at the XMP profile and running at 1600 Mhz on 1.65 volt.
    Because it is designed to run at 667 Mhz (effective 1333 Mhz).

    I mean - by all means - set it to anything you like and it's more than fine by me. If you're interested in fixing the machine, my previous post is the way to go about it.

    So, you have all the helpful information I can give that you need. Best of luck with the machine.
      My System SpecsSystem Spec

  7. #7


    The Netherlands
    Posts : 14
    Windows 8.1 Pro 64-bit NL


    Quote Originally Posted by MasterChief View Post
    Quote Originally Posted by Varg007 View Post
    What makes you say that my RAM is overclocked? It's set at the XMP profile and running at 1600 Mhz on 1.65 volt.
    Because it is designed to run at 667 Mhz (effective 1333 Mhz).

    I mean - by all means - set it to anything you like and it's more than fine by me. If you're interested in fixing the machine, my previous post is the way to go about it.

    So, you have all the helpful information I can give that you need. Best of luck with the machine.
    I'm more than willing to try that if that will fix the BSOD problem I have but what I don't understand is that it has always ran at the XMP profile setting of 1600 Mhz on my previous motherboard and I never had any problems with it. I have this memory for about 5 years now.

    I uploaded the new screens.
    Last edited by Varg007; 31 Jan 2014 at 14:36.
      My System SpecsSystem Spec

  8. #8


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    New screenshots look good. If any crashes at all, set the CPU to default clock speeds to test and take things from there.

    Should be ok as is though.
      My System SpecsSystem Spec

  9. #9


    The Netherlands
    Posts : 14
    Windows 8.1 Pro 64-bit NL


    CPU is already running at default speed. I'll keep the memory at default speeds and hopefully the BSOD's are over. If not, I will report back to you.
      My System SpecsSystem Spec

  10. #10


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Quote Originally Posted by Varg007 View Post
    CPU is already running at default speed.
    No, it is set to be slightly overclocked at ~5.7%:

    Attachment 36319

    The processor is a 3.5 GHz one and you have it currently set to 3.7 GHz, with abilities to go even further up to 3.9 GHz.

    Since the processor is a nice i7, it should be ok like that, but if not - it should be set that max multiplier = 35, not 39.
      My System SpecsSystem Spec

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Random BSOD Windows 8.1
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