BSOD while performing back-up

8

8years

New Member
Messages
26
So far I've had a BSOD twice, once while windows was performing a back-up and the other I don't remember the conditions that caused it. Wasn't playing any games or running any applications that have a heavy load on the cpu or gpu. No updates available for anything or from manufacture.

I'll included a Diagnostic report, any help is much appreciated.

thanks :)
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    Intel i7 4770 Haswell
    Motherboard
    Maximus VI hero
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon HD 7800
    Monitor(s) Displays
    Sony TV KLV-32BX300
    Hard Drives
    WD Black 1 TB SATA Hard Drives ( WD1002FAEX)
    Antivirus
    Bitdefender Total Security 2014
lol the crash dumps (both same) literally say your memory got trashed and it was a disastrous situation lmao!!!!:

Code: 
NO_MORE_IRP_STACK_LOCATIONS (35)
A higher level driver has attempted to call a lower level driver through
the IoCallDriver() interface, but there are no more stack locations in the
packet, hence, the lower level driver would not be able to access its
parameters, as there are no parameters for it.  This is a disasterous
situation, since the higher level driver "thinks" it has filled in the
parameters for the lower level driver (something it MUST do before it calls
it), but since there is no stack location for the latter driver, the former
has written off of the end of the packet.  This means that some other memory
has probably been trashed at this point.

Uninstall Bitdefender disaster then use the tool they offer to remove it too. Set Windows Firewall + Windows Defender to Automatic and start them too.

Update or uninstall:

Code: 
0: kd> lmvm GM3305Fltr
start             end                 module name
fffff880`06a8a000 fffff880`06a8c580   GM3305Fltr   (deferred)             
    Image path: \SystemRoot\system32\drivers\GM3305Fltr.sys
    Image name: GM3305Fltr.sys
    Timestamp:        Wed Mar 28 13:46:15 2012 (4F734E67)
    CheckSum:         00004DB8
    ImageSize:        00002580
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Update or uninstall:

Code: 
0: kd> lmvm GM3305Fltr
start             end                 module name
fffff880`06a8a000 fffff880`06a8c580   GM3305Fltr   (deferred)             
    Image path: \SystemRoot\system32\drivers\GM3305Fltr.sys
    Image name: GM3305Fltr.sys
    Timestamp:        Wed Mar 28 13:46:15 2012 (4F734E67)
    CheckSum:         00004DB8
    ImageSize:        00002580
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
[/QUOTE]

Okay I'll do that then, and what about this? I googled it and its my driver mouse, initially i installed the driver provide by the manufacture because sometimes at start-up the mouse isn't detected when using windows generic driver. And there's no update. Any advice?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    Intel i7 4770 Haswell
    Motherboard
    Maximus VI hero
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon HD 7800
    Monitor(s) Displays
    Sony TV KLV-32BX300
    Hard Drives
    WD Black 1 TB SATA Hard Drives ( WD1002FAEX)
    Antivirus
    Bitdefender Total Security 2014

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
MasterChief said:
Uninstall Bitdefender disaster then use the tool they offer to remove it too. Set Windows Firewall + Windows Defender to Automatic and start them too.
Click to expand...


I've uninstalled Bitdefender, pc is just a bit better (faster). However when I open msinfo32.exe, i still see bitdefender in the start-up programs list, I dont find it anywhere else. So is it properly uninstalled?

i'm still experiencing some issues. Windows still takes forever to load and longer to shut down.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    Intel i7 4770 Haswell
    Motherboard
    Maximus VI hero
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon HD 7800
    Monitor(s) Displays
    Sony TV KLV-32BX300
    Hard Drives
    WD Black 1 TB SATA Hard Drives ( WD1002FAEX)
    Antivirus
    Bitdefender Total Security 2014
Forgot to attach this
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    Intel i7 4770 Haswell
    Motherboard
    Maximus VI hero
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon HD 7800
    Monitor(s) Displays
    Sony TV KLV-32BX300
    Hard Drives
    WD Black 1 TB SATA Hard Drives ( WD1002FAEX)
    Antivirus
    Bitdefender Total Security 2014
It's still in the start up program list
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    Intel i7 4770 Haswell
    Motherboard
    Maximus VI hero
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon HD 7800
    Monitor(s) Displays
    Sony TV KLV-32BX300
    Hard Drives
    WD Black 1 TB SATA Hard Drives ( WD1002FAEX)
    Antivirus
    Bitdefender Total Security 2014
I had the current version installed. I didn't use the tool at first, i used windows uninstall option. I tried running the tool you provided and now even though i've uninstalled but i still see it there in the start-up. Bitdefender wallet
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    Intel i7 4770 Haswell
    Motherboard
    Maximus VI hero
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon HD 7800
    Monitor(s) Displays
    Sony TV KLV-32BX300
    Hard Drives
    WD Black 1 TB SATA Hard Drives ( WD1002FAEX)
    Antivirus
    Bitdefender Total Security 2014
Hey guys, I just experienced a BSOD again but this time when i tried to eject media, its a external HDD. I've attached the file again, thank you.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    Intel i7 4770 Haswell
    Motherboard
    Maximus VI hero
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon HD 7800
    Monitor(s) Displays
    Sony TV KLV-32BX300
    Hard Drives
    WD Black 1 TB SATA Hard Drives ( WD1002FAEX)
    Antivirus
    Bitdefender Total Security 2014
would i loose any important data if i just pulled it out? I ran into a BSOD again trying to eject. And when my pc restarted my display was distorted somewhat.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    Intel i7 4770 Haswell
    Motherboard
    Maximus VI hero
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon HD 7800
    Monitor(s) Displays
    Sony TV KLV-32BX300
    Hard Drives
    WD Black 1 TB SATA Hard Drives ( WD1002FAEX)
    Antivirus
    Bitdefender Total Security 2014
Update motherboard bios to newest.

Install latest USB 3.0 driver from motherboard manufacturer. Install latest chipset drivers too.

Detach the mouse and uninstall its software. Plug in some generic mouse and reboot.

Test to see if it resolves. If so, try your luck again with the mouse.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Im already running the latest bios and usb driver. As for the mouse i did exactly that a few days ago and now im using windows generic when i plugged it back in.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    Intel i7 4770 Haswell
    Motherboard
    Maximus VI hero
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon HD 7800
    Monitor(s) Displays
    Sony TV KLV-32BX300
    Hard Drives
    WD Black 1 TB SATA Hard Drives ( WD1002FAEX)
    Antivirus
    Bitdefender Total Security 2014
Oh I just checked the msinfo32....BitDefender stuff still lampin' there.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
How do i get rid of it? I did use the uninstall tool, do i reinstall and try to uninstall again?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    Intel i7 4770 Haswell
    Motherboard
    Maximus VI hero
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon HD 7800
    Monitor(s) Displays
    Sony TV KLV-32BX300
    Hard Drives
    WD Black 1 TB SATA Hard Drives ( WD1002FAEX)
    Antivirus
    Bitdefender Total Security 2014
I'm thinking that before i upgraded to windows 8.1 i never had any issues, and when i tried to revert back i used a image recovery i think its called. So perhaps the problem just transferred over? As i never had any issues whatsoever with windows 8 on this machine. So im thinking i do a format and re-install windows again, but i want to use the current drivers for motherboard and GPU that i've download. My question is, would you recommend this? and if so, how do i make these drivers available from external hdd or usb pendrive?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    Intel i7 4770 Haswell
    Motherboard
    Maximus VI hero
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon HD 7800
    Monitor(s) Displays
    Sony TV KLV-32BX300
    Hard Drives
    WD Black 1 TB SATA Hard Drives ( WD1002FAEX)
    Antivirus
    Bitdefender Total Security 2014
See if you could get rid of Bitdefender stuff with Revo or Microsoft Windows Install Cleanup.

I don't recommend reinstalling Windows, but if you do that, you don't need drivers.

The only one you need is the lan driver so when Windows is installed, you can install that, then go get the rest.

USB, CD or DVD is fine.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Sorry dude, but with revo it doesnt show bitdefender and as for Microsoft Windows Install Cleanup when i run it just says this troubleshooter is not available
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    Intel i7 4770 Haswell
    Motherboard
    Maximus VI hero
    Memory
    16GB
    Graphics Card(s)
    AMD Radeon HD 7800
    Monitor(s) Displays
    Sony TV KLV-32BX300
    Hard Drives
    WD Black 1 TB SATA Hard Drives ( WD1002FAEX)
    Antivirus
    Bitdefender Total Security 2014
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