Windows 8 and 8.1 Forums


BSOD while performing back-up

  1. #11


    Posts : 26
    Windows 8.1


    I had the current version installed. I didn't use the tool at first, i used windows uninstall option. I tried running the tool you provided and now even though i've uninstalled but i still see it there in the start-up. Bitdefender wallet

      My System SpecsSystem Spec

  2. #12


    Posts : 26
    Windows 8.1


    Hey guys, I just experienced a BSOD again but this time when i tried to eject media, its a external HDD. I've attached the file again, thank you.
      My System SpecsSystem Spec

  3. #13


    Posts : 26
    Windows 8.1


    would i loose any important data if i just pulled it out? I ran into a BSOD again trying to eject. And when my pc restarted my display was distorted somewhat.
      My System SpecsSystem Spec

  4. #14


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Update motherboard bios to newest.

    Install latest USB 3.0 driver from motherboard manufacturer. Install latest chipset drivers too.

    Detach the mouse and uninstall its software. Plug in some generic mouse and reboot.

    Test to see if it resolves. If so, try your luck again with the mouse.
      My System SpecsSystem Spec

  5. #15


    Posts : 26
    Windows 8.1


    Im already running the latest bios and usb driver. As for the mouse i did exactly that a few days ago and now im using windows generic when i plugged it back in.
      My System SpecsSystem Spec

  6. #16


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Oh I just checked the msinfo32....BitDefender stuff still lampin' there.
      My System SpecsSystem Spec

  7. #17


    Posts : 26
    Windows 8.1


    How do i get rid of it? I did use the uninstall tool, do i reinstall and try to uninstall again?
      My System SpecsSystem Spec

  8. #18


    Posts : 26
    Windows 8.1


    I'm thinking that before i upgraded to windows 8.1 i never had any issues, and when i tried to revert back i used a image recovery i think its called. So perhaps the problem just transferred over? As i never had any issues whatsoever with windows 8 on this machine. So im thinking i do a format and re-install windows again, but i want to use the current drivers for motherboard and GPU that i've download. My question is, would you recommend this? and if so, how do i make these drivers available from external hdd or usb pendrive?
      My System SpecsSystem Spec

  9. #19


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    See if you could get rid of Bitdefender stuff with Revo or Microsoft Windows Install Cleanup.

    I don't recommend reinstalling Windows, but if you do that, you don't need drivers.

    The only one you need is the lan driver so when Windows is installed, you can install that, then go get the rest.

    USB, CD or DVD is fine.
      My System SpecsSystem Spec

  10. #20


    Posts : 26
    Windows 8.1


    Sorry dude, but with revo it doesnt show bitdefender and as for Microsoft Windows Install Cleanup when i run it just says this troubleshooter is not available
      My System SpecsSystem Spec

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BSOD while performing back-up
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